Wow just tried calling the place to ask a few questions.. the women on the other line either hates her job or is having a really bad day. Should could have not been anymore rude. If they treat you this bad over the phone I would hate to see how they treat you if you come in.
I would actually contemplate moving because MCTV is the only option in Canal Fulton and they use that as an excuse to provide terrible and outdated services. Their On Demand looks like it is from the year 2000. Their internet is a scam as the speeds are barely usable.
If I had any other option I would not use them.. but I don't.. so they get away with this terrible service.