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ROBIN HQ

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Hoe Bepaal Je Als Webwinkel Je Klantenservice Ambitie? http://buff.ly/1LP8JNo | ROBIN Handvest
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Hoe Win Je De Concurrentiestrijd In eCommerce? http://buff.ly/1yVnLM0 | ROBIN Handvest
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This roadmap offers a practical guide to successful live chat deployment to help you win the competitive battle in eCommerce with personal conversations. #customerservice  
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On the 9th of October, ROBIN is co-hosting a webinar for +Shopify  merchants with +We Make Websites & Nosto Solutions on How to make the most of Q4! Signup! It'll be well worth your time! #Ecommerce  
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Firing up the final chapter of our Definitive Guide to Customer Service for Online Stores!
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Having a strong grip on your customer service channels is one of the key competitive differentiators between an online store that’s “moving along nicely” and a store that is truly becoming a market leader.

Read our post from the definitive Guide To Customer Service for Online Stores!
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Verse post van het Handvest Klantenservice voor eCommerce!
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Er is in vakbladen en marketing blogs veel geschreven over klantenservice. Maar hoe zit het nou precies? Leidt geweldige klantenservice echt tot hogere klantloyaliteit, meer omzet en onbetaalbare mond-op-mond reclame?
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Check out the new ROBIN web form which seamlessly integrates live chat & support email: http://bit.ly/1vx6g1d  #ecommerce #custserv #livechat  
The new ROBIN web form seamlessly integrates live chat & email.
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By following our guide to The Human Conversation you will be able to reap maximum customer satisfaction and loyalty benefits from your service conversations — in the most cost-effective way possible.
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It’s a no brainer: 80% of your business comes from just 20% of your customers. Relational shoppers represent a smaller share of store traffic but a larger share of sales, higher closing ratios, higher average sales, and higher profit margins. That’s why they are your BFF!
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Key customer service metrics & KPIs. Check out this fresh post from our Definitive Guide to Customer Service for Online Stores! #ecommerce   #customerservice   
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ROBIN is the first and only intelligent customer service assistent for teams of small and medium sized web stores.
Introduction
ROBIN is the all-in-one customer service solution designed and developed for small web store teams and individual merchants alike. We help you make your customer service better, faster and more personal so you can build better conversions, increase customer retention and generate more positive word of mouth.

ROBIN is super easy to set up and, needless to say, our own customer service rocks the birdnest! We offer free integrations with leading e-commerce platforms such as Shopify, SEOshop and Magento. This way we can show you order, shipping and billing data right next to the customers’ question. In our premium plans we show even more relevant customer data such as the customer lifetime value.

ROBIN is a Dutch software company, founded in 2011. In 2012 we reached the finals of The Next Web Startup Rally during TNW Conference Amsterdam in 2012. In 2013 we received an Innovation Award from the Dutch association for online stores Thuiswinkel.org.
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