Cover photo
Robert Rice
Works at Sears Home Improvement
Attends New Horizons
Lives in Orlando
6,043 followers|2,338,285 views
Have them in circles
6,043 people
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Fantasy Artist, Geek and Friend
CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft MCP, Microsoft MTA Security, Microsoft MTA Network
  • Sears Home Improvement
    Corporate Support Analyst 1, 2014 - present
    Receives setup, delivers, maintains, upgrades and installs desktop systems and laptops. Installs, configures, maintains and upgrades business specific software applications and hardware. Manage Malware Policies with System Center 2012R2. Run and monitor daily malware reports from System Center. Clean infected PC's. Tracking company hardware inventory with Windows System Service Center and SharePoint. Monitor new vulnerabilities and confirm their impact on company workings. Create, modify and delete users from Active Directory using DRA Account Management software.
  • New Horizons Computer Learning Centers
    Intern, 2014 - 2014
    Classroom PC setup for technical courses from Microsoft, Cisco, VMware, CompTIA and more which included user account set up in Active Directory, printers install and configuration, and exporting user settings from Windows XP to Windows 7.  Configure and troubleshoot software, hardware, and connectivity issues as required.
  • Centurylink
    IHD Tech II, 2007 - 2013
    Worked on escalation team managing end-user support for PC issues using phone and chat.  Authored technical documents created to assist employees on understanding departmental procedures.  Engineered custom built software as the lead designer for customer facing websites. Project was completed in advance of the due date allowing for additional testing and increased efficiency and savings.  Won the Embarq Service Hero Award in 2008 for posting the highest customer service rating.  Awarded the Mika Mountaineers award for outstanding service in 2013
  • Ellucian, Inc.
    Help Desk Analyst, 2013 - 20214
    Primarily worked on the helpdesk with key responsibilities for server and desktop support, networking and cabling, active directory and group policy, and peripherals.  Worked with users and systems staff with establishing user accounts, and supporting faculty and student users with basic PC issues and also worked with case escalations.  Maintained 98% survey satisfaction with majority of weeks at 100% satisfaction.
  • Creative Computer Concepts
    PC Technician, 2005 - 2006
    Primarily worked on PC, Server and printer repair and installations. Installed SOHO networks for small business and government offices.  Managed POS, virus protection, and redesigned web portal for current and future clients.
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Pittsburgh - Columbus, GA - Fort Belvoir, VA - Wayland, NY - Columbiana, OH
Fantasy Artist, Web Designer, Security Enthusiast, Geek, Oddity and one offs
Bragging rights
Been in 2 movies as an unpaid extra, Missed a chance to audition for Ozzy for his No More Tears album, 101st Air Assult 5/302
  • New Horizons
    Cyber Security, 2014 - present
  • The Art Institute of Pittsburgh
    Music/Video Business, 94 - 96