Easier to list what *didn't*
happen. We were an all Dell household - two towers, two laptops. I decided to replace my tower with a gaming laptop. Which was fine, until it had power issues, and tech support bricked it when it was less than a week old. Cue laptop replacement, which was a total disaster, and I spent more time on the phone trying to straighten things out than it was really worth. Finally got the laptop, and they upgraded the DVD drive to 3D, which I didn't want, and the one thing I specified, they didn't do. At which point, they decided they didn't care and weren't going to help. Also, turns out the Nvidia video card in the tower? Wasn't Nvidia. Considering that was a paid upgrade when it was ordered, I'm kinda pissed about that. So, no more Dell for us.
Good luck getting a straight answer from Dell - none of the departments have any freaking clue what any other departments are doing.