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Rob Fagen
Works at Apple Inc.
Attended University of Arizona
Lived in Detroit, MI
91 followers|42,263 views
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Rob Fagen

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The behavior of the authorities in #ferguson  has me equal parts incensed, incredulous and ... hm. can't think of a good word for "frightened" that starts with an "i". http://thesaurus.com/browse/frighten suggests "intimidated". Close enough.
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Better!
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The handrail on the slidewalk at SFO moves slightly faster than the slidewalk itself.
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My #admiration for +Elon Musk  and +Tesla Motors  just got so much deeper. Beautiful cars build on beautiful principles. http://www.teslamotors.com/blog/all-our-patent-are-belong-you
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Rob Fagen

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Californians: Going to the DMV? MAKE AN APPOINTMENT! http://www.dmv.ca.gov/foa/welcome.do I was DONE before a walk-in even got a "Your # In Line" slip! 
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Rob Fagen

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2048: time sink!
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Considering how aggressive they've been with the trademark lawsuits, i hope they rot.
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I'm hiring someone to design tools to elevate productivity for all @Chegg's engineers. Interested? Know someone? http://jobvite.com/m?3SDVfgwq 
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Have him in circles
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Rob Fagen

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It is childish, I know, but this story put a HUGE smile on my face.
 
Today is a good day. I just had a call from a telemarketer. Did I yell and scream at them, you ask? Certainly not. Like a good IT administrator I put my skills to use for their benefit. Here's how the conversation went:

Computer: "Press 9 to not be contacted in the future. Press 4 to speak to someone about your mortgage issues"
<presses 4>
TM: "Hello, are you having problems paying your mortgage?"
Me: "Hi, this is the IT department. We intercepted your call as we detected a problem with you phone and need to fix it."
TM: "Oh... ok, well what do we need to do?"
Me: "We're going to need to fix the settings by pressing 4-6-8 and * at the same time"
TM: "Ok, nothing happened."
<alright, so he's not using a Polycom>
Me: "Are you using the new Polycom phones that we deployed?"
TM: "No, it's a Yealink"
Me: "Ok, I see. You haven't had the new Polycom phone deployed to your desk yet. Let me check our technical documentations for the Yealink."
<did a quick Google search, "yealink phone factory reset">
Me: "Alright, do you see an "OK" button on your phone?"
TM: "Yes I do"
Me: "Alright, you're going to press and hold that button for 10 seconds."
TM: "OK, pressing it now"
Me: "Perfect, let me know if you get a password request"
TM: "OK, nothing has popped up ye----"
<click>

That's right. I made a telemarketer unwittingly factory reset his phone which means he will be unable to make anymore calls until someone is able to reconfigure his phone and that will take at least an hour or longer if they can't do it right away!
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Rob Fagen

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Two meat combo at Pacifica's Gorilla BBQ.

Overwhelmingly: (delicious : enormous : far to drive : recommended)


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Can haz for next birthday?
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LOOK AT THE INSIDE OF MY EYES!!! I got an eye exam today, and they used this thingy that was able to take a picture of the inside of my eyes without having to dilate my pupils.

The whiter spot near the center of each eye that has all the little blood vessels running into it is the optic nerve.

GO SCIENCE!
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Thanks for the retinal scan. Can you post a picture of your fingerprints next?
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Rob Fagen

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So, AT&T DSL doesn't just suck, but it's started sucking more since last fall. It wasn't just our imagination!
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People
Have him in circles
91 people
S. R. Gilbert's profile photo
Eric Berry's profile photo
Carl Quinn's profile photo
Dan Steere's profile photo
Kevin Beattie's profile photo
Rodney Gomes's profile photo
Meillie Tjoa's profile photo
Stephen Beitzel's profile photo
Dianne Marsh's profile photo
Work
Occupation
Engineering Services Manager
Employment
  • Apple Inc.
    Sr. Software Engineer, 2014 - present
    I'll be writing software to test the software produced by the Applied Machine Learning group.
  • Chegg
    2011 - 2014
    Started out managing the whole test engineering and build/release management team. More recently shifted focus to managing the Engineering Services team, where my team helps the development, testing and operations teams deliver better software faster, more safely and more transparently.
  • Chevron Corporation
    1987 - 1989
    Worked in the Office Automation Group of Chevron's IT subsidiary. My connection to actual oil production: supported the information systems that supported the administrators that supported the executives that directed the managers that managed the engineers that defined for the field workers how to look for, recover, refine and distribute the oil. That puts me about eight degrees away from ever seeing a single drop of crude.
  • Pacific Bell
    1989 - 2001
    Built systems to support internal sales, provisioning and performance tracking for various phone services.
  • VISA
    1992 - 1999
    Initially wrote software and managed databases supporting merchant terminal operations. Later, worked on card processing solutions for countries that wanted to maximize the domestica handling of transactions.
  • Netflix
    2003 - 2010
    Tested the website, managed website testing, managed the tools and processes for build and deployment, helped launch the move from datacenter to cloud computing.
  • Opower
    2010 - 2011
    Managed the San Francisco test engineering organization as well as the build and release team.
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Previously
Detroit, MI - Akron, OH - Scottsdale, AZ - Tucson, AZ - San Ramon, CA - Dublin, CA - San Mateo, CA - San Francisco, CA - Los Altos, CA
Links
Story
Tagline
Raised in Arizona. Not as funny as the movie.
Introduction
I test software for the Applied Machine Learning group at Apple. I'm also a dad. I'm also a husband.
Education
  • University of Arizona
    Accounting/MIS, 1982 - 1987
Basic Information
Gender
Male
I'm very impressed with this organization (both the swim school on De Anza and the associated pre-competitive and competitive programs at De Anza College). Compared to other swim schools (La Petite Baleen in San Carlos and Sutton in Cupertino -- which were both good, just not as good as DACA), there is much more of an emphasis on honing skills and progressing with the instructors at DACA. My now 12 year old and 10 year old daughters had plateaued at Sutton. My older girl has now moved on to the competitive program and my younger girl is in pre-comp. I'm 99% sure it's not just a change of venue that spurred the kick-start. My observation of the instructors at DACA shows much more emphasis on form and performance than I've seen elsewhere. I've never seen at other schools an instructor lunging through the water to grab a student's ankle followed by hands on correction of a stroke problem.
• • •
Public - a year ago
reviewed a year ago
I commuted down to Pasadena from the Bay Area every few weeks for about a year. I really liked flying into this airport. Very easy to get into and out of. The lines at security were always very manageable if not non-existent. The dining options aren't anything to write home about. Rental cars are on site (which is very rare these days).
Public - a year ago
reviewed a year ago
3 reviews
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We had the beef stew & tofu "warm pot" and the Guan Dong Style Eggplant. Based on the other reviews here, I was expecting something a little better. The beef was gristly and tough, and there weren't any vegetables at all, which I would have expected in something called "stew". The eggplant was deep fried (which wasn't necessarily bad) but the batter was *very* salty (which was). Won't be coming back.
Food: Poor - FairDecor: GoodService: Good
Public - a year ago
reviewed a year ago