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Rob DeMillo
Works at SparkLabs Global
Attended University of Wisconsin - Madison
Lives in San Francisco
6,038 followers|1,350,716 views
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This could actually be one of the best customer service experiences I've ever, ever had.

It started yesterday when I began to receive emails from a certain VoIP company saying that my premium subscription couldn't be renewed because their auto-payment system couldn't authorize payment from my own credit pool.

I contacted their customer service today over IM, and half-way through I figured out what was going on. (If you are interested: The auto-payment system was in a loop where it was charging against a credit balance that wasn't large enough to cover the yearly fee, so it would put $10 in to try and cover the fee and then recharge. It did this 6 times until there was enough credits in the coffer to cover the fee, spitting out an email to me each "dip.") The resulting conversation was...hilarious.

Not convinced it wasn't a robot, but I am pretty sure that "Ryan" was a real person. I admit to being a wee bit of a difficult (i.e. dick) customer, but I wanted to see how far it would go. This short session actually took about 10 minutes in real time because, by the end, I was laughing so hard I could barely type.

This is unedited, except that I removed my user name, account number, etc. 
 
Enjoy.
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Hahahahaha amazing. Simply amazing 
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Rob DeMillo

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Korea’s SparkLabs is launching a hardware-focused accelerator program later this year
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Rob DeMillo

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It wouldn't be Google if they didn't play a little game. With our hearts. And wallets.

Bane Let the games begin
900 bucks is a lot of cashish for many people who would love to go to Google I/O but can't afford to. The lottery situation this year also means nobody is... by Artem Russakovskii in Development, Google, News
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Ok, ok. I know this is a bit of +Lockheed Martin PR, but it's still a slick piece of aerodynamic engineering. Hope to see this come to market.

#airtravel #supersonic 
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This is a great, if heartbreaking, writeup and history of an amazing idea with failure-to-launch complex.
With almost $1billion in funding and ambitions to replace petroleum-based cars with a network of cheap electrics, Shai Agassis Better Place was...
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People
In his circles
786 people
Have him in circles
6,038 people
Work
Occupation
Chief Technology Officer
Employment
  • SparkLabs Global
    Venture Partner, 2013 - present
  • Discovery Digital Networks (formerly Revision3)
    Chief Technology Officer, 2010 - 2013
  • 4INFO
    Chief Technology Advisor, 2010 - 2010
  • Transpera
    CTO / Co-Founder, 2007 - 2010
  • Third Screen Media
    Chief Technology Officer, 2006 - 2007
  • Verisign
    EVP of Mobile Engineering (via M-Qube Acquisition), 2005 - 2006
  • m-Qube
    EVP of Engineering, 2003 - 2004
  • MediaRush
    CTO / Co-Founder, 2001 - 2003
  • ATG
    VP of Engineering, 1999 - 2001
  • SynaPix
    Senior Director, 1997 - 1999
  • Advanced Visual Systems
    Director, 1995 - 1997
  • MIT Lincoln Laboratories
    Research Scientist, 1990 - 1995
  • NASA/JPL
    Research Scientist, 1985 - 1990
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
San Francisco
Previously
Los Angeles - cambridge, ma - new york - madison, wi - hibbing, mn
Story
Tagline
Entrepeneur, Executive, Investor and Tech advisor. I also believe my brain is controlled by weasels - but not 100% sure of that. about.me/robdemillo
Introduction
Fortunate enought to have been the CTO/SVP at a number of successful ventures, including Revision3, Transpera, Third Screen Media, m-Qube, MediaRush and ATG. Entrepreneur (now), scientist (then).  As proof of both, I perform feats of science for beer. about.me/robdemillo
Bragging rights
My devotion to connecting people and technology was recently honored when I was named by EContent as one of the top 15 influencers in digital media.
Education
  • University of Wisconsin - Madison
    Computer Science, Mathematics, Astrophysics, 1978 - 1984
Basic Information
Gender
Male
Other names
uberrob, uberrocket
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