The Future of Corporate + Business Travel
A new report from the Global Business Travel Association this week got us thinking about choices — specifically, how employers can enable their travelers to choose options that make sense for everyone when a multitude of options are easily available.
According to the GBTA study, nearly 80 percent of business travelers in the United States (and more than 70 percent in a few other countries) said they would rather use self-service tools to manage their own travel than turn to their employer’s travel department or an agency. Many more of those travelers were going directly to airlines, hotels, online booking sites, or car rental services than travel management companies or itinerary management apps.
There wasn’t much guidance from employers when it came to apps: Just 20 percent or fewer of those who responded said their company had specific apps they required for business travel, while about half said no travel apps were recommended.
As mobile use continues to increase, how are travel managers supposed to keep their travelers engaged and satisfied but also booking by the rules? Are incentives for making company-approved choices the way to go? Do employers need to reconsider their travel policies altogether — or at least give marching orders that acknowledge the ease with which travelers can research and book trips however they want?
The answers may vary for different companies, but one thing is for certain: Ignoring the problem won’t solve anything.
— Hannah Sampson, Skift
Social Quote of the Day
– Don’t get in strangers’ cars
– Don’t meet ppl from internet