- OnStarScriptor, 2006 - presentDATA ANALYST/DATABASE MANAGER/ADMINISTRATOR I am currently employed with OnStar. My duties include the management and administration of all diagnostic information relating to 11 million+ subscriber vehicles. The contents of this database include all scripts recited by the advisors concerning vehicle diagnostic codes, their definitions, and the recommended action to be taken by the subscriber. These instructions are researched and developed by the OnStar scripter (me). Advisor, call center, and escalation call center inquiries are directed to me. I am a required attendee at all service delivery, advance system development, and advisor training meetings. I interact with many power train diagnostic engineers throughout GM in North America and the UK for information gathering concerning this position. I am the Subject Matter Expert to OnStar for all legal issues concerning liabilities relating to the services provided by OnStar concerning vehicle diagnostics. I have held this position for 6 years and 5 months. I have worked with brand quality over the years to root cause many issues with new vehicles in this position as well.
- General MotorsService Engineer, 1998 - 2006
- Colorado Technical University OnlineMS IT Management, 4 - 2013
- Colorado Technical University OnlineBA Network Administration, 6 - 3
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