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Richard Gunther
Lives in Annapolis, MD
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Richard Gunther

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Check out this project I've been working on with my colleagues at Universal Mind.
 
Introducing Journeys: The Customer Experience Mapping Tool for the iPad.  We just released our new iPad application to facilitate Journey Mapping on a mobile device. 
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Know what I hate? Bad customer service practices. I've been fighting with +Overnight Prints for the past week about the batch of cards we received before CES. I've been their customer for years now, and this year, they didn't deliver. Well...they did deliver, but the product never should have passed their internal QA processes.

Their customer service department is trying to tell me that there's a normal trim tolerance on business cards—which I understand. And our copy was clearly to the edge of the "safe zone" they define in their templates, but that doesn't explain why they've trimmed inside that zone or why I'm seeing someone else's cards at the bottom of my own. Or why so many of the cards have ink roller smudges on them.

My only option is a reprint, which I don't really need. They won't refund anything because we've used more than 10% of the cards. Of course we did—they were for CES. So we don't need a whole new batch of cards!

This is the first time I've had a problem with an order from them, and I'm completely frustrated and disappointed by their customer service. Services companies need to understand that to keep customers happy—hell, just to keep customers...period—they need to do the right thing. Particularly if they've screwed up.

This is why I like Apple. This is why I love Disney. This is why Costco and Southwest and a dozen other companies that I do business with get my repeated business—they get customer service. Clearly Overnight Prints does not.
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Can you dispute the charge on your credit card? You would likely lose, eventually, but you get to stiff them the money for a few months.
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Richard Gunther

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In case you missed it, I had the great pleasure of speaking with Ken Ray (Mac OS Ken) last week on Home: On about Apple's position in the Home Automation space. Nearly everyone has an iOS app for their connected devices. Is that enough to entice Apple to make a move in this space? And if so, what might that look like?

I'm incredibly grateful to Ken for sharing his time with us, and I hope you enjoy listening as much as I enjoyed talking with him. If you want to hear more from Ken, check out his daily Apple news show at macosken.com.
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Great show.  I'm a PC guy, but I do like his show
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Richard Gunther

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At the risk of sounding like a troll, I have to wonder if shedding Tom was also part of this roadmap. I've stated earlier that this was a bad idea ( richard.is/sad ), and I find myself pulling away from TWiT as it's slowly dismantled. I'm happy to see Iyaz now pursuing new opportunities, and somewhat vindictively, I hope we soon see Sarah and Jason leaving TWiT for enterprises that will value and foster the relationships they've built with the TWiT audience.

You want to improve the TWiT Network? How about replacing Leo on shows like Windows Weekly where it's obvious he barely pays attention? How about improving the network's professional image by discouraging Leo from eating on the air? How about discouraging Leo's morning zoo antics and getting him back to what he does best—adding color commentary to the latest tech news? There's a theme here...it's all about managing Leo—protecting his enterprise from him. He's excellent at the conversation and commentary. It's time to refocus him on that.

TWiT is about its people. Sure, it's a news and tech information network, but its success is about the people. TWiT's audience doesn't come for breaking news—they come for the interpretation and commentary. The hours of live discussion following Steve Jobs' death may have been TWiT at its finest. It was a circle of friends talking about a man we all revered followed by the voices of your listeners. That's TWiT. That's what your audience wants and expects. Please don't destroy TWiT with delusions of becoming the CNN of tech. We don't want or need breaking news. There are outlets for that. We come for the conversation.
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user edited.
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Have him in circles
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Richard Gunther

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Do you know how to design with water in mind?
The Future of Designing (with) Water.
http://urbanfabrick.com/future-of-designing-with-water/
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Richard Gunther

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This is one of the funniest things I've seen on the Internet in a long time. I honestly laughed so hard, I cried. Aside from the examples where someone's just clearly messing with you, these would absolutely drive me nuts. Special thanks go to +Dan Skaggs for pointing this one out. [Profile links not working for some reason right now.]
Here are 25 things that will really piss of your friends with OCD.
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Haha Richard I LOVE this!  Wonder if +Brian OConnor or +Annie DiMatteo will be more bothered by these.
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I think this is worth repeating...
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To be fair, Tom's show is still finding it's legs. He has a one-man show that's self-produced. But he's getting great guests through his vast network of contacts, and it's genuine.
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Richard Gunther

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Desktop 1: A photo of the Martian landscape taken by +Curiosity
Desktop 2: A photo from +Cunard Line's QM2 Deck 13, taken by me
Desktop 3: A photo along the Appalachian Trail, taken by +Zach Davis 
Desktop 4: A photo of Discovery's DC flyover, taken by +LG Addeo  
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love it
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Richard Gunther

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First things first...what connection are you using? You must use the USB connection to use the drive, card reader, and USB hub.
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Have him in circles
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Digital Solutions Delivery Manager
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Tagline
Day: Tech guy with UX tendencies. Night: Media and home automation geek.
Introduction
By day I'm a technology consultant; by night I'm just a geek. Somewhere in between there, I spew opinions on Twitter, write for The Digital Media Zone and UX Magazine, and occasionally update my own blog. I'm a Mac user with a soft spot for Windows Media Center. I co-host Entertainment 2.0—a weekly show about Media Center and other Microsoft entertainment technologies—and I host Home: On, a show about DIY home automation tech.
Bragging rights
I'm a Microsoft Windows Entertainment and Connected Home MVP
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Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Annapolis, MD
Previously
Washington, DC - San Francisco, CA - Indianapolis, IN
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Richard Gunther's +1's are the things they like, agree with, or want to recommend.
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25 Things That Will Piss Off Your Friends With OCD
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Here are 25 things that will really piss of your friends with OCD.

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Jason Tucker of Tucker.Pro talks about how he got into working with live streaming video, podcasting and even some photography.

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+1 Button
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Our web development workflow is completely broken. - Kenneth Auchenberg
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