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Is customer service going to get worse before it gets better? Via Forbes: http://buff.ly/1wZNNPI
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Last year's most offensive adverts... according to complaints:
A list of the most complained-about UK adverts last year has been revealed, racking up a whopping 11,455 whinges between them. And the top three most 'offensive' adverts to appear on TV screens, billboards or in newpapers last year also come at the top of a list of the most complained-about adverts of all time.
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Leisure, food and hotel sectors benefit from consumer confidence:
The February UK Expenditure Index showed: - Consumer spending rises 1.2% on an annual basis in February - Strongest spending increases in Hotels, Restaurants & Bars; Food, Beverages & Tobacco; and Household Goods - High street spending remains a key driver of overall growth ...
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The customer used to be king, now they're god: http://buff.ly/1CLlw0Z
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Resolver's James Walker will be talking about ‪#‎consumer‬ rights at the ‪#‎IdealHomeShow‬ this month.

Check it out: http://buff.ly/1CC9Xcl
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British Airways is the UK's top #consumer and #business brand, via the Drum:
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The lowest price isn't always the best one, via Econsultancy:
Many retailers make the mistake of making their prices the biggest point of differentiation.
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How to switch energy suppliers http://buff.ly/1wl54SL #energy #complaints
(26/02/15) With the government’s newly launched ‘Power to Switch’ campaign encouraging people to change their energy supplier to save money, James Walker looks into the ins and outs of switching and saving
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How to put the customer first in the digital age:
By using new technology to create innovative product, design and communication, it can be easier than ever for brands across all industries to remain focused on the customer.
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10 customer experience soundbites via econsultancy:
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Unhappy with your gym or leisure facility? Raise your issue via Resolver for free http://buff.ly/1BynzEc
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If you want to contact your #water company or have an issue/complaint with them, learn more here: http://buff.ly/1wB8661
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