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Reflexis Systems, Inc.
54 followers -
Unleashing the Power of Store Associates
Unleashing the Power of Store Associates

54 followers
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With inspiration hubs, brand storytelling, and more, retailers are more focused than ever on using brick-and-mortar stores to provide customers with the perfect retail experience.

"These days customers crave a unique touch, and many retailers have stripped plans of cookie-cutter stores in favor of those with a unique flair."

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A flawless customer experience and impeccable store execution is what retailers need to thrive today and into the future. Real-time store operations solutions can make this happen.

"Executing promotions and customer-friendly policies is essential for retailers year-round. Many consumers search for retailers with quick and easy returns, free shipping, prime product placement in stores, and free in-store pickups."

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With technology such as omnichannel and AI, and with concepts like experiential retail, retailers have a great opportunity to take advantage of the big changes in retail today.

"...retailers are evolving and adapting their approach to challenges new and old. Solutions will be a mix of technology, AI and human touch across the industry, in unique ways."

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Retailers need to have a strong omnichannel strategy to compete in today's retail environment.

"At the core of omnichannel strategy, retailers are positioned to better serve their customers, strengthen overall brand experience and provide a seamless shopping journey across all paths to purchase."

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2018 looks to be a strong year for retail!

"Retail sales are expected to grow roughly 4% this year as merchants continue the momentum of a strong holiday season and benefit from tax cuts, according to the National Retail Federation."

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Omnichannel initiatives are essential to providing the perfect customer experience.

"Companies with extremely strong omnichannel customer engagement retain, on average, 89 percent of their customers, compared to 33% for companies with weak omnichannel customer engagement."

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Retailers need to invest in technology to be competitive in today's retail ecosystem.

"The findings reveal that nearly half say their company will need to adopt new technology in the next three years to evolve and stay competitive, with 98 percent saying cloud-based solutions are critical to transforming the digital retail experience."

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Reflexis has a secret weapon for tackling today's retail complexity: Real-Time Task Manager!

"By using Real Time Task Manager to take in data from a myriad of sources, for example, monitoring freezer temperatures and only assigning employees to check them if they drop below a certain level can radically reduce staff costs. Likewise, if there are any delays with trucks arriving into stores then employees can be automatically assigned to other tasks. Some of these could involve more value-added activities in-store."

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Looking forward to a successful NRF this year!

"Specifically, NRF's Big Show is where the best and the brightest of the industry gather. It's a space where we learn from each other, make new connections and open our horizons to the untapped potential of the industry reformation (not apocalypse) we are about to undergo."

https://www.retaildive.com/news/10-tips-for-getting-the-most-out-of-nrfs-big-show/514450/
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