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Rant & Rave

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How are you currently measuring your Customer Experience? NPS?  CSat? Something else? Have a look at our brand new eBook to find out the best way to do it: http://bit.ly/1JszjaE
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How To Overcome Some Of The Most Commom Struggles In The Contact Centre http://bit.ly/1IiSJQ2
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Join experts Bob Winnington, Customer Service Consultant, and Nicola Collister, Business Transformation Specialist at Custerian, for our Webinar on 24th February as we discuss the importance of Customer Experience in the Contact Centre and how you can overcome some of your most common struggles. Sign up here: http://bit.ly/1EVlG6r
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Five Top Tips for Capturing the Voice of the Customer in the Contact Centre http://bit.ly/1ERRbOP 
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This paper explores how you can exceed customer expectations by focusing on giving customers a choice of channel, requesting feedback at all customer touchpoints and taking action in real-time http://bit.ly/1w9rPa8 
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Too often, companies think about what they want to find out from customer feedback and bombard their customers with question after question. But why not allow customers to follow their desire paths and leave feedback the way they want to? http://bit.ly/1sZlxV1 
Too often, companies think about what they want to find out when it comes to collecting customer feedback, but that doesn't mean that's the right way to go about it.
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We're proud to announce that we've won the Temkin Group Customer Experience Vendor Excellence Award... What better way to celebrate our 1st Birthday as Rant & Rave! https://lnkd.in/dJdRRMm
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Staff turnover can be a notorious issue in the Contact Centre, which is why Employee Engagement is so important. So to help, we've put together 6 Top Tips for Employee Engagement in the Contact Centre. Download it now: http://bit.ly/1LonadB
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Webinar: Customer Experience in the Contact Centre - Tuesday 24th Feb, 3PM http://bit.ly/1xVISch
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There’s no question that mobile phones are an essential part of our everyday lives. We never leave home without them, and they allow for a ‘richer, deeper, and more personal customer experience. But are brands using them to their advantage? http://bit.ly/1zwh6rg
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Voice of the Customer is one of the most important tools that brands have in their armoury, but is simply listening to their feedback enough? Find out how our Fast Feedback solution can help you to listen and act on the Voice of the Customer, and keep them Raving! http://bit.ly/1rdNqZ8
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Exceptional Customer Engagement doesn't happen by accident. But by engaging your customers in the right way and at the right time, you can deliver an experience they won’t forget in a hurry. http://bit.ly/1zzxO6V
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Introduction

Rant & Rave provides customer engagement solutions with a difference. Created with the belief that fundamentally brands and consumers want the same thing – to deliver and receive great service – half of the FTSE rely on the Rant & Rave platform to proactively communicate with and gather fast feedback from their customers. By reducing customer effort and taking real-time inspired action, brands are able to transform Ranters into Ravers and happy customers into engaged Ravers – lifelong advocates.