(Meanwhile in the evil version of our planet; another version of me is being killed by a Best Buy manager.)
WRONG! WRONG! WRONG! She broke the phone took it to a Best Buy and they wanted her to pay a deductible of $150 dollars. My mouth dropped. Yes; usually charge a fee or deductible with phone companies; squaretrade and etc. However; I only bought the best buy insurance because the sell rep with no name tag claimed there was not deductible. I then decide to go to Best Buy on Union Square at 52 E 14th St ,#64 New York, NY 10003 Phone: 212-466-4789 Email: Michael.Suarez@BestBuy.comGEO: 40.7349109, -73.9905737. The geek squad member; still no name tag kindly went and got a person who claimed to be a Best Buy Manager. He said his name was Moe. I was not sure if he was a manager or even if he’s name was truly Moe. Moe AKA the guy I’m not sure was a manager told me to call 1-800-433-5778 and talked to Linda and then her manager who name was Zack. No; still not sure if the name were correct or if Zack was the manager. It was over the phone. It did take Zack over 30 minutes to come to the phone. He was “helping other customers.” Zack told me he could not refund the $110 dollars I already paid and he would cancel the plan; which means next month I will not have to pay $10.88. I told him think you and wrote this letter to consumer affairs. The Best Buy call Reference # is 1559103XX.
What kind of business let employees run around without name tags all the way to manager level?
What kind of business let or seems to me; let employee lie to customers about features of the insurance plan.
Yes; I should have read over the plan correctly. However; from what you read you can see what kind of experience you get when you deal with best buy. No name tags and poor phone/store customer service.
- New York City College of TechnologyComputer Systems, 2011 - present
- Borough of Manhattan Community CollegeCNT, 2008 - 2011
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