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Randi Busse
Works at Workforce Development Group, Inc.
Attended University of Phoenix
Lives in Long Island, NY
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Empowered employees have the ability to make customer-focused decisions. They are trained well and then given permission to do what’s right for both the customer and the company.
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Shep Hyken mentioned my book, Turning Rants Into Raves, in his recent newsletter. Check it out.
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How many of these are you guilty of saying to your employees?
If you’ve ever had a bad boss, you probably have a litany of sentences tucked away in your memory that stand out as the red flags that made that manager so terrible to work for.Here I have picked ten that any manager should be banned from using. If you find these sentences coming out of your mouth as a manager, it might be time to take a step back and examine your motivations. “You’re lucky to even have a job.” Depending on what the economy is do...
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Creating a strong service-focused company takes work. Ideally, everyone you hire will have a service in their bones, but you can’t know for sure until they’re on the job. Some have potential, but lack experience. Others are great with pleasant customers, but they aren’t wired to be exceptional with people when they’re under pressure.If these people were asked, "Why give great service to a difficult customer?" their honest answer might be: “If I d...
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Customer service costs nothing and pays you back big time!
What if you had a big blue phone on your desk, and whenever you needed to, you could pick it up and instantly be connected with a smart and caring tech support expert (from your internet provider, your web host,...
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What in the world is anticipatory customer service? Follow the Ritz Carlton and Apple to find out!
Inc.com
The Apple CEO went to an unlikely source to develop one of his best ideas.
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This is a story that needs to be shared with everyone in any company that deals with customers!
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I am going to be interviewed this morning on Business 101. Details below.
 
Saturday's guests on #Business  101 with Scott Gingold include Customer Service Expert +Randi Busse and Cyber Security Professional +Vinny Troia 

Please tune in live starting at 11:05am EST. For ways to listen, please visit http://www.gingold.me/radio 

Beside broadcast radio, we are on streaming venues including Talk Stream Live, uStream.tv and Live365 among others.

#gingoldradio   #gingoldconsulting  
I am a veteran leader, and an expert and noted strategist, who has successfully advised and guided individuals as well as companies for more than three decades. Before pursuing my own entrepreneurial dreams, I enjoyed a noteworthy and successful career in senior management at publicly traded and privately held companies. My passion for business management and strategy led me to establish and develop four prosperous companies, and acquire others, ...
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Employee engagement affects every part of your business and every part of your customers' experience with your company.
The future of work is screwed. It's being built upon a foundation of legacy thinking and outdated value systems. Instead, the future of work should start with a reboot in company culture and employee engagement.Employee engagement is the next "new" thing. Except its importance isn't new at all. And all that talk about the coming renaissance of corporate culture and how it eats "strategy for breakfast"...? Stop. Oh and stop citing Zappos as the qu...
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Don't be afraid of your competition. Be afraid of what is going on in your organization that is driving customers away!
When you make your customer feel stupid, you've given him no choice. He needs to blame you. Some ways to make people feel stupid: Charge different prices at different outlets and shrug your shoulders when you get found out. Insist...
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If you are on Long Island, join me on 3/20 as I deliver a seminar for Alcott HR on creating a customer-focused culture in your organization.
Alcott HR is a professional employer organization (PEO) providing HR outsourcing solutions to small businesses, nonprofits and other companies.
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People
Have her in circles
558 people
Online Presence's profile photo
Chrystle Fiedler's profile photo
Dennis Lucero's profile photo
John Doyle's profile photo
Jeremy Watkin (ComBetterBlog)'s profile photo
Jessica Pisano's profile photo
Arif Ahmed's profile photo
TradeGateway B2B Company's profile photo
Brenda Davis's profile photo
Work
Occupation
Customer Service Speaker, Author and Trainer. President of Workforce Development Group, Inc., a customer service consulting company.
Skills
Sought after speaker. Customer Service Expert.
Employment
  • Workforce Development Group, Inc.
    President, 2008 - present
  • Verizon
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Long Island, NY
Story
Tagline
Customer Service Speaker, Author and Trainer that helps employees think and act like owners of the company which translates into a better customer experience.
Introduction
I'm passionate about the customer experience and am on a mission to help companies take better care of their customers so they remain their customers, one company at a time.
Bragging rights
I co-authored a book with Carol Heady called "Turning Rants Into Raves: Turn On Your Customers Before They Turn On YOU!"
Education
  • University of Phoenix
  • SUNY Empire State College
  • SUNY Farmingdale
Basic Information
Gender
Female
Other names
Friedlander