Response from the owner - a week ago
Hi Everett, thanks for your business and feedback! When you'd arrived for the first visit, your brake rotors were a fraction of a mm above specification (runout and thickness), and we made the decision to let them "pass" in an effort to save you money. When you came back the following week, they'd fallen just below specification where, per MINI's guidelines, they absolutely must be replaced. Your advisor, Brady, discounted both pads and rotors down to $390 (versus $608, as quoted) in an effort to make things right. Our Service Director Bennett Moore would like an opportunity to speak with you directly, if that's ok - he can be reached at 303-470-1439. Please PM us for any add'l info. Thanks for your understanding!