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Rachel Happe
Works at The Community Roundtable
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Rachel Happe

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Join us for what is likely to be a interesting conversation on Monday!
 
Just a few years ago, Community Managers used to be looked upon as ‘Super Forum Moderators’ with some extra admin rights. But over the past years we’ve grown more into ‘Organizational Change Agents’ with (hopefully) a clear vision on how to transform traditional organizations into ‘Social Businesses’. While we still – more or less – enjoy moderating forums, we are growing into more strategic roles with deep insights into organizational change. Moreover: Community Managers are the ‘Super Connectors’. We’re tapped in to a lot of things. We’re ‘The Eye in the Sky’.

Are we able to maintain that role? Especially when ‘classic’ forums are becoming less popular and discussions are moving to Facebook, Twitter, WhatsApp and other channels that are typically not ‘owned’, but ‘rented’. Sure … it is not about the channel but about the people, but aren’t we stepping on others’ turf? And will that be tolerated?

Let’s think and talk about ‘where no man has gone before’ …

For more information, please check out: http://communitymanagerappreciationday.com/schedule/the-future-of-community-management/
This Hangout On Air is hosted by My Community Manager. The live video broadcast will begin soon.
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#CMAD presents: The Future of Community Management
Mon, January 25, 7:00 AM
Hangouts On Air - Broadcast for free

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Looking forward to it!
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Rachel Happe

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Looking forward to J.Boye next month in Philadelphia!
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Rachel Happe

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Join us for a discussion of the role of communities in customer experience tomorrow
 
Join us as we host a Google Hangout to discuss customer communities: how do businesses support them? What are the best practices for success? Or does it all come down to a strong social media strategy?

Our panelists include:
Joyce Davis, Community Manager, IBM Collaboration Solutions and Social Business
Kimberly Edwards, Senior Product Marketing Manager, OpenText
Rachel Happe, Co-founder, The Community Roundtable
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Rachel Happe

Metrics and KPI's  - 
 
Last day to win a custom presentation for participating in our 2013 State of Community Management research. Please consider - thank you!
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The fact that the default language in the G+ profile box for relationship is 'Seeing anyone?' suggests the average age in the Googleplex is younger then me.... lol
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Have her in circles
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Rachel Happe

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Crazy...
 
What do you expect from the next 9 years?
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sermoMD's profile photoGabriel Gheorghiu's profile photoPrem Kumar Aparanji's profile photoGeorge Athannassov's profile photo
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this will definitely not continue in the future - here's why: "Economic conditions could invalidate Moore’s law after decades as the semiconductor industry’s innovation touchstone. The impact on chipmakers and others could be dramatic." http://www.mckinsey.com/insights/high_tech_telecoms_internet/moores_law_repeal_or_renewal
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Love this collaboration between +Maria Ogneva +Maggie Tunning and other TheCR Network members. Really important topic to cover and they covered it so well!
 
Dark Side of Community Management http://bit.ly/YWpG37 via +Maria Ogneva        - excellent piece re: #CMGR role & its challenges
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Hi Dan - it's a great conversation to have and something to tend to on a regular basis. I hope you are well!
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I had to laugh at this McKinsey Marketing in 2020 Infographic "She's then invited to send the photo to her Facebook friends".... not so sure that Facebook will be the thing in 2020. We shall see.
Emerging technologies are poised to personalize the consumer experience radically—in real time and almost everywhere. It’s not too early to prepare. A McKinsey Quarterly article.
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I hate infographics anyway, simply because I can't stand the word.  But this is hilarious and horrifying.  It wouldn't be less so if we called it a "flow chart," however.
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Rachel Happe

Social performance management  - 
 
Last day to win a custom presentation for participating in our 2013 State of Community Management research. Please consider - thank you! http://community-roundtable.com/2013/03/sneak-peak-at-results-of-the-2013-state-of-community-management-survey/
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Last day for #cmgr #socbiz #scrm & #KM program owners to win a custom presentation for participating in our 2013 State of Community Management research.
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The early results of the 2013 State of Community Management research are fascinating. 48% of respondents said they have seen significant changes in the way people work in their organization. 37% said they are starting to see changes. That's great news for the industry.

There is still time to participate - please consider doing so!
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Have her in circles
3,608 people
Devendra Singh Rathore's profile photo
Sergiy Shishka's profile photo
MH Hosting's profile photo
arman malik's profile photo
Nick Hortovanyi's profile photo
Tatá Almeda Silva's profile photo
Arthur Bushkin's profile photo
Chris Online Traffic Expert's profile photo
Skip Bensley's profile photo
Work
Employment
  • The Community Roundtable
    present
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Introduction
Rachel Happe (@rhappe) is a Co-Founder and Principal at The Community Roundtable, a company dedicated to advancing the business of community. We run TheCR Network - a peer network for community & social business professionals.

Other employers include Mzinga, IDC, BitPass, IDe, PRTM
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Female