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The Digium's Marketing Manager reviewed Loway's 2014 Customer Satisfaction report.

Read the full article here: http://ubm.io/1eDHt7f
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#‎Asterisk‬ cloud installation load testing using the ‪#‎WombatDialer‬.
Here the full eBook: http://slidesha.re/1knIm3J
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QueueMetrics and OrecX Customer Success Story
InterMedi@ Marketing Solutions sought the help of OrecX (call recording) and Loway's QueueMetrics (call center performance monitoring) for an integrated #Asterisk based #callcenter solution to boost its call recording and agent performance monitoring capabilities. Find here the customer success story: http://bit.ly/1qe8uj4
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Loway releases the Asterisk® Call-center Customer Satisfaction Survey 2014

Loway Switzerland, known for the development of the #QueueMetrics #callcenter suite for the #Asterisk #PBX, released its first call-centre #customersatisfaction survey as in free eBook downloadable format. The Swiss company sent to the customers a survey about the usage of Asterisk® and QueueMetrics™ for their daily needs in call-centers management, analysis and statistics. This was done to assess the perceived needs of existing customers so that future improvements could be prioritized. This is the first case study of its kind for call-center installations based on Asterisk® technologies.

Available for free download at http://queuemetrics.com/callcenter-survey.jsp
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xCALLY-Shuttle adds the #QueueMetrics integration for advanced #callcenter reporting
Discover how xCALLY and QueueMetrics provide now easy integration for the #Asterisk #contactcenter community. Details in the ebook: http://loway.ch/ebooks.jsp download for free.
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WombatDialer 0.7.5 Released

What is Erwin the Wombat doing sitting on a large cup of coffee? well, he's been working quite a bit lately.
We have just released version 0.7.5, that is meant mostly as a bug fix release but also adds some architectural improvements.

* First, we fixed a number of issues to improve the accuracy of call and queue tracking.
* Secondarily, we changed the log storage model. Logs will no longer make entities impossible to delete and will be scanned more efficiently for large systems.
* The third important item is that the dialer will now start up immediately as the web application is loaded and you will not have to log in to restart the dialer after a system reboot.
* The fourth important item is that from the Reports page you can now export to CSV the details of all the calls
  that were placed in a set of runs.
* Last but not least, the dialer view is way more clearer when tracking queues - you can now see who is logged on,
  how many calls are being placed, and how many channels are used by that queue.

So - it's time to update #WombatDialer to 0.7.5  now.

We welcome your feedback about what you would like to see in new releases of our #callcenter #dialer - we have a pulic suggestion jar at http://wombatdialer.userecho.com/

Visit: http://wombatdialer.com for details.
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Loway's #Asterisk #callcenter Customer Satisfaction Survey 2014 is now released in #Russian.

Read and download it here: http://slidesha.re/1p38h5g
Translation and support by SoftBCom - http://www.softbcom.ru/
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How good is #Asterisk as a contact center?

Read the new Digium's blog interview with the founder of Loway Switzerland,
the company that powers thousands of call-centers worldwide and developed the #QueueMetrics #callcenter suite.
Read the full interview here: http://bit.ly/1g482gP
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QueueMetrics release 14.03 is available for download

This is a bug-fix and performance-improvement release.
The #QueueMetrics #callcenter suite is now faster when running actions
on the server, and many fixes were made to make your experience smoother.
We are preparing the system for the next generation agent page that will debut in the next release and includes:
 - a browser-embedded soft-phone
 - access to CRM and intranet applications
 - agent presence and call information
 - agent's inbound messages

...all within a revolutionary new design that improves this classic functionality.
Contact us for beta-testing the early-access program.
Your vision is precious to us.

Discover what's new: http://manuals.loway.ch/QM_WhatsNew-chunked/ch08.html 
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Loway welcomes a new Official Partner Reseller: Pascom GmbH

Pascom Netzwerktechnik GmbH, founded in 1997, has grown into one of the leading specialist VoIP #PBX distributors within the business communication sector. Core to their success has been the development and distribution of their Moby Dick #VoIP telecommunications software along with the development of strong relationships with leading manufactures such as snom and beroNet. 

MobyDick is a powerful #Asterisk based VoIP solution that is as powerful as it is flexible, bringing with it a whole host of features that one would expect from the complete VoIP PBX solution, ranging from high availability clusters ensuring complete system failover to Mobility Clients and presence management toolkits. 

Pascom quoted: "We decided on Queuemetrics Call Monitoring software because of its reputation plus the ease with which the program can be integrated into our MobyDick solutions". 

Visit: Web: http://www.pascom.net
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In their circles
124 people
Have them in circles
51 people
Jimi Herrera's profile photo
Stuart Moore's profile photo
Emily Gilbert's profile photo
Mau Sabot's profile photo
Jason Gudmundson's profile photo
Adam Azad's profile photo
Matt Collins's profile photo
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Phone
+41 91 6309765
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Address
via Laveggio, 3 6855 Stabio Switzerland
Story
Tagline
Measure. Improve.
Introduction
The Advanced Call Center Software Solution Suite for the Asterisk PBX.
By Loway Switzerland.

Measure your targets, conversion rates and agent activities.
Create accurate reports and statistics.
Set security and privacy on individual queues.
Support virtual and multi-tenant production environments.
Improve your business.