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QueueMetrics's posts

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QueueMetrics call center suite version 17.06 announced

Release 17.06 introduces major new features and represents a significant evolution of the way you interact with the software on a daily basis and over 70 bugs has been fixed since version 16.09.

New features include a “Wallboard editor” that lets you create customizable wallboards to get a real time overview of the state of the call center and a DirectAMI mode that makes the interaction with the #Asterisk #PBX quicker without editing any dial-plan code.

Agents can now use their e-mail to log in and new reports are available to supervisors.

For more information about QueueMetrics 17.06 read the full press release
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Discover how to measure, manage and supervise everything in your #Asterisk #callcenter with QueueMetrics suite.

Our experts will guide you through agent productivity improvements, targets measurements, conversion rates, campaign statistics and much more with the simple easy to use interface of the new QueueMetrics.

Register now for the Thursday live webinar.

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Understanding queue end-points in WombatDialer for Asterisk

Discover how WombatDialer, predictive dialer for Asterisk, determines available agents and channels on a given queue. Boost your outbound campaigns efficiency and management.

Read the full tutorial here

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David Puckett, Business Development Team at Yeastar, speaks about the modern Voip Market and S-Series PBX integration with QueueMetrics-Live

David Puckett, Product Line Manager at Yeastar, talks about present and future of call centers based on Asterisk technology, S-Series integration advantages and best practice in this brand new interview on Loway call center Guru blog.


Loway announces a new partnership with Yeastar for S-Series VoIP PBX integration with QueueMetrics-Live

QueueMetrics-Live call-center suite, is now fully integrated with the Yeastar S-Series #VoIP #PBX.

This provides professionals with a top notch solution for monitoring everything that happens in their call center, turning S-Series VoIP PBX into a 360 degrees call centre platform. QueueMetrics identifies trends and analyses metrics in a VoIP network with complete stats reporting, queue management, call tracking and advanced monitoring features.

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Helping wombats one carrot at a time: automating outbound for fun and profit

Learn how to create a simple and effective outbound #telemarketing campaign, for found rising, using Loway WombatDialer for #Asterisk PBX.

Read the full tutorial

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The Head in the Sand Mentality… and how it can harm your call flow.

If call center customers were annoyed with your #IVR / Call Flow, and were so motivated to hang up out of frustration and call your competitor – wouldn’t you rather know about it, rather than ignore it?

Discover how to make it as easy as possible for your customers to transact with you in this new article by "The IVR Voice" Allison Smith

Read more Google+

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Loway Behind the Scenes - Continuous log analytics - QueueMetrics-Live monitoring

New Behind the scenes at Loway blog article: how #Clojure log parsing helps #QueueMetrics Live #cloud service stay up at all times.

Read it full:

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Mark Barry Founder of Exabar Telecom speaks about the #Asterisk call-center industry present and future

Mark Barry Founder of Exabar and call-center guru speaks about the Asterisk #callcenter industry present and future.
Among experts that contributed to Loway's blog project are some of the most prominent call-center analysts of this market.
Here are highlighted predictions of people most deeply involved in shaping the industry present and future.

Read the full interview

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Tutorial: Tracking Music-on-Hold with QueueMetrics' Uniloader

Why do you need #Music-on-Hold tracking?

Because this is an important proxy of the quality of your service.
Time on-hold is a symptom of issues in daily handling calls.

QueueMetrics software provides detailed metrics about time on hold using its next-generation data loader: Uniloader.
Uniloader replaced the classic qloader upload tool and includes some new features like Music on Hold tracking.

Read the full tutorial
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