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Quantum Associates, Inc
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“The person into whose “In” basket you empty your “Out” basket is your customer.” ~ Patrick L. Townsend
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"I Can't Apply Lean to My Business"
In some businesses the lean approach can be as simple as eliminating waste. https://lnkd.in/evYJfiG
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“People see only what they are prepared to see.” ~ Ralph Waldo Emerson
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“The deepest principle in human nature is the craving to be appreciated.” ~ Mark McCormack
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“ High quality means pleasing customers, not just protecting them from annoyances.” ~ David Garvin
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New Service: Agile Lean Process Improvement

Agile Lean Process Improvement is a process improvement methodology using lean principles in an agile framework to reap the benefits of eliminating waste and quickly executing the improvements.
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“High performance organizations seek not only to meet customers expectations, but also go the extra mile and delight both their internal and external customers.” ~ V. David Hunt

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“Waste is a tax on the whole people.” ~Albert W. Atwood

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Lean is a mindset, a way of thinking with a commitment to achieve a totally waste -free organization that is driven by the customer. It is about leading with respect and full employee involvement. Lean is achieved by simplifying and continuously improving all your processes.
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“If you want a quality, act as if you already had it.” ~ William James
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