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Purple Griffon
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Did YOU know that we now deliver PRINCE2® training courses in Glasgow & Edinburgh?

PRINCE2® Foundation (£799 +VAT)
http://bit.ly/1VLRenD

PRINCE2® Practitioner (£699 +VAT)
http://bit.ly/2n6PCb8

PRINCE2® Combined Foundation & Practitioner (£1499 +VAT)
http://bit.ly/2DBlRJR

Call +44 (0)1539 736 828 or email info@purplegriffon.com to book your place(s).
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Can SCRUM only be used for Agile Software Development and Project Management?

No, it can also be used for Agile Service Management, through the design and continual improvement of Agile ITSM processes.

Book your place(s) on our two-day Certified Agile Service Manager (CASM) training course, 08 to 09 Feb 18 at our London venue and find out from one of our lead trainers (Steve Lawless), on how to apply Agile principles within a Service Management environment.

The Certified Agile Service Manager (CASM) training course and examination is accredited by the DevOps Institute (DOI). http://bit.ly/2FQaX1a
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Happy Thursday Google+!

Throughout 2017, we produced loads of free educational content and resources and we'd like to share the most popular articles and downloads with you!

We now have a catalogue of over 250 different training courses along with Subject Matter Experts (SMEs) in their field to deliver IT Service Management, Project Management, Agile and DevOps.

If you don't see something relevant to your current field, then please do tell us what you would like to see us create in 2018.

Top 5 Wall Charts

Change Manager Wall Chart (http://bit.ly/2EzgR5z)

Incident Manager Wall Chart (http://bit.ly/2D4f6Ak)

Service Transition Manager Wall Chart (http://bit.ly/2qYYtBh)

CSI Manager Wall Chart (http://bit.ly/2AR9UdG)

IT Asset Management Manager Wall Chart (http://bit.ly/2mk3xul)

Top 5 Articles

10 Cyber Security Threats In 2017 (http://bit.ly/2jbfXpu)

Why You Should Consider ITIL® Training (http://bit.ly/2lHxSTh)

The Role Of The Service Transition Manager (http://bit.ly/2APxhEA)

What Are The 9 Guiding Principles Of ITIL®? (http://bit.ly/2FrM1wI)

How To Create An Efficient Kanban Board (http://bit.ly/2EyMnAx)

Email info@purplegriffon.com for more information about our training courses.
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The EU General Data Protection Regulation (GDPR) is coming but are you ready? Do you understand how it will impact your organisation?

Take action now and book your place(s) today at our venues around the UK:

Certified EU GDPR Foundation (£495 +VAT)

Certified EU GDPR Practitioner (£1795 +VAT)

Certified EU GDPR Foundation & Practitioner (£1946 +VAT)

Want to know our next available dates?

Email info@purplegriffon.com or click here: http://bit.ly/2qPeDNh
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We’d still like to help you with the design of your ITIL® processes. It can be quite difficult to know where to start in order to get your key processes live, so we have created some tips to assist...

We have previously blogged about 'The Secret To SIPOC [3 Tips You'll LOVE]' , but now we're also offering some good advice on the 'The Importance Of RACI In ITIL® Process Design' http://bit.ly/2Be9aAs
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We want to start the New Year with a BANG! There has never been a better time to consider your training requirements...

Get 30% OFF our ITIL® classroom-based training courses and IT Service Management Workshops and upgrade your career today.

Don't forget, we also offer on-site training for all of the ITIL® courses (Foundation to Expert) and PRINCE2® Foundation & Practitioner for excellent value.

View portfolio: https://purplegriffon.com/courses/itil-it-service-management-itsm
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Do YOU want a better understanding of what ITIL® is all about?

Do YOU need to improve your knowledge of IT Service Management?

Do YOU want to become ITIL® certified in the New Year?

At Purple Griffon, we understand that learning ITIL® can be difficult sometimes...

Don't worry, we've created 'ITIL® Foundation Flash Cards' to help you get to know ITIL® in a way that is actually (gasp!) fun.

Download our free 'ITIL® Foundation Flash Cards' today, which will confirm whether you're able to identify some of the key words, acronyms and aspects of ITIL® terminology.

What are you waiting for? Dive in! http://bit.ly/2z8uwx7
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We've just published our latest blog article 'The Secret To SIPOC [3 Tips You'll LOVE]'!

The thought of creating and improving processes seems to provoke fear in many people, but it shouldn’t! Using a simple process design tool like SIPOC makes life way easier. Why not give it a go?

Read more: http://bit.ly/2Aev6uF
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If you are working at the stressful sharp end of #IT, you are probably in a 1st, 2nd or 3rd line #support role, where lean #processes and good communication and collaborative skills are essential. Why not try our #Incident #Management #Mini #Quiz? http://bit.ly/2AkFlSg
Incident Management Mini Quiz
Incident Management Mini Quiz
hub.purplegriffon.com
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Even though most organisations say that they do Change Management, in reality their main focus is on Change Administration or Change Scheduling rather than real Change Management which results in…

Risks only assessed at the last minute
Approval without real consideration of the costs and benefits
Increased failed change
Poor service transition
Complacency and avoidance of process
Increased service disruption and downtime

If you are looking to test your Change Management knowledge or some entertainment, then take our ten question 'Change Management Mini Quiz' http://bit.ly/2BzfnYp
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