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Purple Griffon
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71 followers
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Purple Griffon's posts

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In small organisations the role of the Incident Manager may well be merged with that of the #Service #Desk #Manager, but it needs to be recognised that these are two different roles.

The #Incident #Manager is the process owner for the Incident Management process and as such needs to work closely with other process owners and practitioners.

We have created a mind map of the role and the key process interfaces. Download our FREE at a glance 'Incident Manager #Wall #Chart' to see what those primary process interfaces and responsibilities are. http://bit.ly/2rFBrye
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Do you want to become a #HTML5 hero? Well, now you can!

Did you know that it has been estimated that over 1,000,000 #technology roles will go unfilled by 2020?! #Coding is the new literacy - it is the most important job skill of the future and we don’t want you to get left behind.

We’ve just launched our ‘HTML5 #Element Reference’ and the purpose is simple, we are going to give you a breakdown of all of the elements and tags supported in HTML5. http://bit.ly/2qcsUi8
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Are you ready to test your #CompTIA knowledge? Our new #CompTIA A+, #Network+ and #Security+ #quizzes contain 30 free practice questions that you can use to prepare for your final #exam. http://bit.ly/2qqRH35
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The '#Issue #Log' is a vital project document that will help you to deal with unexpected issues and the project team can use to record issues that require resolution.

So, don't just ignore your issues - log and validate then act on the valid issues using our free '#Issue #Management #Template'. http://bit.ly/2oSzXAd
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Save Hundreds On ITIL® Training With BOGOF!

Today we’re announcing our Mad May Offer! Make huge savings on all ITIL® training courses - buy one full price ITIL® and receive another course place absolutely FREE*

Choose from ITIL® Foundation, ITIL® Practitioner, the ITIL® Intermediate courses - Lifecycles or Capabilites, and of course the ITIL® Expert module Managing Across the Lifecycle. http://bit.ly/2qiaBrJ
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In the DevOps realm, there's been an explosion of tools...

In Release (Jenkins, Travis CI, TeamCity)

In Configuration Management (Puppet, Chef, Ansible, CFEngine)

In Orchestration (ZooKeeper, Mesos)

In Monitoring, Virtualization & Containerization (OpenStack, Vagrant, Docker)

To help those of you searching for tools that can be used for a DevOps process, we've compiled a list of the best tools for the job in '3 Amazing DevOps Tools That You'll Fall In Love With Too!' http://bit.ly/2kZ8Yw9
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As we all know Problem Management is the process responsible for managing the lifecycle of all problems. The primary objectives of Problem Management are to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimise the impact of incidents that cannot be prevented.

But how this is achieved?

If you want to understand more about Problem Management works then download our FREE A3 Problem Management Wall Chart. http://bit.ly/2piBWxm
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It was four years in the making before the EU General Data #Protection #Regulation (#GDPR) was finally published in May 2016. It applies to all organisations holding personal data on #EU individuals from May 25, 2018.

This free ‘EU #General #Data Protection Regulation (GDPR) Accountability #Questionnaire’ contains sample questions that Senior Management or Directors can use to assess the basic level of compliance that exists within the business http://bit.ly/2oekEAU
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As an ever present threat, #Cyber #Attacks must be proactively understood and defended against to ensure your systems retain their integrity and protect your organisation from #data #breaches and #cyber #theft.

This 'How YOU Can #Defend Yourself Against The Most Common Methods Of Cyber Attacks [#Short #Video]' will describe common methods of attacks that you and your organisation may face in the #digital #world. http://bit.ly/2nZJlgr
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In May 2018, the #EU #General #Data #Protection #Regulation (GDPR) will entirely replace our current Data Protection Act 1998 and majorly change many of our existing protection rules.

If your organisation targets or monitors individuals within the European Union, then it’s crucial that you understand the impact to your business and start planning your approach to EU #GDPR compliance as early as you can.

This free ‘EU General Data Protection (GDPR) #To #Do #List’ is a practical resource that you can take away and use to work out the main differences between the current law and the EU General Data Protection Regulation. http://bit.ly/2nJEvEM
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