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Provide Support, LLC
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Tips on Using Social Media for Customer Support

In addition to sharing content and company updates, social media channels can and should be part of any business's customer service strategy. How can you seamlessly blend social media with your traditional customer support channels? #socialmedia
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How to Add Live Chat to Your Facebook Company Page

Is Facebook an important part of your social media strategy? While it's getting harder to reach your audience, you can still improve engagement with your followers by adding Live Chat to your Facebook company page and let them connect with you in a click of a mouse: http://goo.gl/H8Wgnv #facebookmarketing
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Social Media Tools for Customer Service

Whether you like it or not, Customer Service has gone social. That's why it's extremely important to equip your team with the right social customer service tools. Let's take a look at some of them and see how they can improve your social media customer service: #socialmediastrategy    #socialmediatips
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How to Become Better at Customer Service

It is probably needless to say how important customer service is for every company. Check out this #Infographic with 8 simple keys that will help you improve your customer service skills: goo.gl/OyaTxf 
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Statistics says that over 50% of U.S. consumers switched their service providers in 2013 due to poor customer service experiences, as stated in the Accenture 2013 Global Consumer Pulse Survey. Here's 5 essential steps to improving your #CustomerService and #CustomerExperience :
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Have them in circles
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10 Customer Service Mistakes to Avoid at All Costs

Your competitors are always only a few clicks away. That's why any negative customer experience can easily make your customers leave. Check this Infographic with 10 most common mistakes that might kill your customer service and that should be avoided at all costs: http://goo.gl/PrUzWx #CustomerService
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Provide Support, LLC

What plans and tools do you use to manage your small busines  - 
 
Is your online store powered by Bigcommerce? Improve it by adding a Live Chat tool to make sure your customer service team is ready to assist your online shoppers instantly. Here's how you could integrate Live Chat software to your Bigcommerce store today:  #bigcommerce
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While email and phone still remain the most frequently used channels for consumers to contact a brand, the recent Customer Service Benchmark study by eDigitalResearch revealed that #LiveChat has the highest customer satisfaction rate of all customer service channels: #CustomerSupport
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Provide Support, LLC

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7 Reasons Why Your Customers Are Leaving You

When complaining customers walk away from your business, it’s easy to understand why. What about those who go quietly? If you think about it and try to put yourself in your customer’s shoes, there’s always a reason why they get frustrated and leave. Here's 7 most possible reasons: http://goo.gl/HZrIWM
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Using Social Media for Customer Service

Social media isn't strictly for marketing anymore. It's rapidly becoming a prominent channel for customer service. Check this article on benefits of offering customer support through social media channels: 
#socialmediamarketing   #custservice 
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Tagline
Live chat software and real-time visitor monitoring tool for websites.
Introduction
Provide Support, LLC is a global provider of Live Chat software and Real-Time Website Monitoring solutions for e-commerce sites, online publishers and other organizations. 

Founded in 2003 and headquartered in New York City, Provide Support offers an economical and easy-to-use Live Help software allowing businesses from a variety of industries to provide instant online customer support and proactively sell their products and services. 

The company’s cutting-edge, geographically distributed and redundant hosting infrastructure ensures 24/7 reliability.
Contact Information
Contact info
Phone
1-877-373-7709 (Nationwide Toll Free), 1-646-472-5881 (New York, NY)
Email
Fax
1-646-329-9715
Address
21 West 45th Street Suite 302 New York, NY 10036
1824 Oak Creek Drive Suite 0208 Palo Alto, CA 94304