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Provide Support, LLC
1,808 followers -
Live chat software and real-time visitor monitoring tool for websites.
Live chat software and real-time visitor monitoring tool for websites.

1,808 followers
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Subscribe to our blog to be up-to-date on our latest #CustomerService articles: 

http://www.providesupport.com/blog/
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How to Get Your Customer Service Employees to Care About Customers

When employees are engaged, they truly care about customers and deliver better service, they are also more productive and less likely to leave their jobs. This infographic offers 12 ideas for improving engagement of your customer service agents, that also apply to employees in other departments: https://goo.gl/Svq13y #employeeengagement
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Customer Self-Service and Its Value in the #Digital Age

It’s no longer a question whether you should have self-service or not. In fact, it has become so important that 70% of customers now expect a company’s website to include a self-service application. This blog post outlines the value of offering customer self-service: https://goo.gl/TmPLBt
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7 Signs Your Support Team Really Needs a Live Chat Tool

More and more businesses are realizing that Live Chat is not just a cost-effective support channel, it has the power to grow their business. In fact, 79% of businesses say offering live chat has had a positive effect on sales, revenue, and customer loyalty. Here are 7 signs your support team needs live chat: https://goo.gl/toRQ3X

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#SocialMedia Customer Service Stats and Trends You Need to Know

Aberdeen claims that companies that have a well-crafted social customer service approach experience 92% customer retention, while Gartner predicts that by 2020, 90% of companies will be using social media for customer service. Check this infographic for some more social customer service stats and trends: https://goo.gl/hF3Qnt
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8 Ways to Win More Loyal Customers with a Personal Touch

The personal touch is vital in today’s fast-paced world, when consumers often feel that the companies they do business with treat them more like numbers than individuals. Here are 8 ways to win greater customer loyalty with a few small personalized gestures that your customers will surely appreciate: https://goo.gl/u1phef #custexp
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4 Ways AI Will Transform #CustomerExperience

Considering the on-going trends, AI is definitely the technology businesses must adopt to win the customer experience game. But how exactly will AI transform CX? Our latest guest post highlights 4 ways in which enterprises can implement AI to render positive customer experiences to their customers: https://goo.gl/cYnt7c
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What Your Customers Hate and Love Most About Your Live Chat Support

Studies prove that today’s consumers love real-time support as it offers immediate help with minimal effort, but they sometimes hate the typical live chat experience. Here are 3 fundamental reasons why customers appreciate live chat and top 3 things they find the most frustrating about chat support: https://goo.gl/MvhJQy #contactcenter
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The Future of Customer Experience: Top 10 Trends for 2018 and Beyond

Over 80% of companies recognize customer experience as a competitive differentiator, while 86% of business leaders agree that it’s vital for success. Where does your company stand when it comes to customer experience? This infographic highlights some key CX trends to pay attention to: https://goo.gl/LH4REB #customerexperience
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The Importance of Critical Thinking in Customer Service

Customer service jobs require the right mix of soft and hard skills for success. To effectively interact with customers we need social and emotional intelligence, self-regulation skills, as well as a great deal of critical thinking. Why is critical thinking important and how to foster this skill? Read on: https://goo.gl/fBZ1FX #customerservice
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