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Process Peak
Software Company
Today 7AM–5PM
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Process Peak

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Did you make a duplicate business page for your business and need to know how to delete it? We'll show you how!
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Process Peak

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Was your brand affected by Google's "Pigeon" update?
Process Peak helps franchise companies create online experiences to increase engagement, optimize collaboration, and grow their brands.
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Process Peak

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Did you know that click-baiting your Facebook content can hurt your brand's content reach?
Process Peak helps franchise companies create online experiences to increase engagement, optimize collaboration, and grow their brands.
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Process Peak

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How will your brand react to Facebook's "fan-gating" ban? 
Process Peak helps franchise companies create online experiences to increase engagement, optimize collaboration, and grow their brands.
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Process Peak Says Goodbye to Summer (and our dignity)
The team took the train down to Petco Park last Friday night to watch the Padres spank the Dodgers 3-2.  However, due to the off hours and adult nature of our outing no team photos are available for public viewing.  The internet is going to break if there are any more inappropriate photos posted this week. (Photo credit to +Jamie Martin)
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Tim Johnson, Jon Carlston and Jamie Martin took the #icebucketchallenge yesterday out in front of the Process Peak Office! Check out their reactions when dumping ice water over their heads to support a good cause! We aren’t used to the “cold” in our Southern California office! 
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Have them in circles
124 people
Griswold Home Care's profile photo
Ford Saeks's profile photo
Robert Kamaralli's profile photo
Paul Segreto's profile photo
Christian Faulconer's profile photo
Michelle Eging's profile photo
Walter Gouws's profile photo
Jarrad Connor's profile photo
La Keetah Williams's profile photo

Process Peak

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We're excited to head out to Atlanta to attend the 16th Annual Franchise Leadership & Development Conference in a few weeks! There will be a record number of attendees this year!  Will we be seeing you there? 
350 of Franchising's best and brightest will share their successful recruitment growth practices and techniques in this exclusive annual summit.
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We were thrilled to see our client Wireless Zone featured in the September issue of Franchise Times! We want to give a shout out to Debbie Peterson who was featured in the article and who also utilizes our Reputation Builder Program. Congratulations, Debbie, and keep up the stellar work! 
How to run a mobile technology retailer well? For four franchisees, ranging in age from 24 to 67, the answer varies depending upon their decade. But don’t think our oldest subject is thinking about retirement.
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We want to give a HUGE shout out to +Alia Hagen, our Client Development Manager, who has been with Process Peak for 2 years now! Thank you for bringing your amazing talent and hard work to the table every single day, Alia! 
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Want to hear about our summer adventure into the desert? Check out our latest blog post!
Process Peak helps franchise companies create online experiences to increase engagement, optimize collaboration, and grow their brands.
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Check out our client All Stars for the month of August! 
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Nice video from Google on their small-business marketing approach, which involves some changes to how they handle listings, especially in bulk. Check in with us if you'd like clarity on what this means for franchises. 
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Contact Information
Map of the business location
300 Carlsbad Village Drive #302a Carlsbad, CA 92008
300 Carlsbad Village Drive #302aUSCaliforniaCarlsbad92008
(760) 720-5354processpeak.com
Software Company, Internet Marketing ServiceToday 7AM–5PM
Monday 7AM–5PMTuesday 7AM–5PMWednesday 7AM–5PMThursday 7AM–5PMFriday 7AM–5PMSaturday ClosedSunday Closed

Welcome to Process Peak, the only company in the franchising industry focused exclusively on creating online experiences to increase engagement, optimize collaboration, and grow your brand. Our team has a combined 70 years of experience in franchising and sales / marketing. Whether you want to recruit new franchisees or enhance the success of existing ones, we deliver tangible results. With over a quarter billion dollars in franchise awardings, we know best practices and the top lead sources to grow your pipeline.

We could go on, but it’s not about us. It’s about our clients and the services we deliver to help them grow.

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Review Summary
4.9
107 reviews
5 star
102 reviews
4 star
4 reviews
3 star
1 review
2 star
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1 star
No reviews
"Olin was extremely helpful in assessing my marketing and social media needs."
"Very productive and helpful to establish a plan of action for the near future."
"Budget Blinds and Drapery of Lloydminster."
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People
Have them in circles
124 people
Griswold Home Care's profile photo
Ford Saeks's profile photo
Robert Kamaralli's profile photo
Paul Segreto's profile photo
Christian Faulconer's profile photo
Michelle Eging's profile photo
Walter Gouws's profile photo
Jarrad Connor's profile photo
La Keetah Williams's profile photo
All reviews
Catie Haig
a month ago
Olin was very helpful in setting up our specific program for our The Little Gym location. We didn't need a "package deal" as was proposed, because we do most of our social media in house and we do well with that. However, he was able to come up with a plan that will fit our needs. Now, I hope to see a jump in our business in the New Year since signing on with them. Stay tuned for the results....
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Hillary Laurence
2 months ago
We just cancelled our service with Process Peak after being with them for four months and not showing up on google searches. We were paying a lot of money for SEO but haven't noticed a difference since signing up for them. Lots of promises but no monitoring and no results. As it turns out, our google+ page wasn't even verified and we weren't showing up on any of the searches unless we googled our business word for word. I can't recommend these guys. They didn't deliver what they promised. They get you to write an amazing review right after you sign up with them (which is very clever way to get lots of positive reviews) but they don't actually make the difference they promised. How many reviews are from people who have tested and loved the service? I'd have to look hard to find any... 12/1/2015 I spoke with Olin, from Process Peak, today and we had a long conversation about what we could have done differently to see the results we were hoping for through their service. I realize that I had a few misunderstandings and misconceptions that skewed my expectations. By communicating with them earlier, those misunderstandings may have been resolved and lead to better SEO. It's no small thing for a small business to pay the price equal to a small car payment each month for SEO. Process Peak has hundreds of clients, but it would be really great for them to have some sort of monitoring system in place so that some of us small, inexperienced business owners don't get looked over in spite of ourselves. That's why we pay the experts. For the price, I do expect a certain amount of attention and results. The impression I had when signing up for Process Peak was that after a few months, because we understood results take time, our business would be found on google search for the areas we service. We weren't showing up like we expected, which may have been helped if we were monitoring our own business on google. Since cancelling with Process Peak, I have been learning about and working our SEO myself. Though, I have started to see some of the positive results I was hoping for, it has taken a whole lot of time and effort to learn and implement all of it. With that said, I can see some value in business owners being able to call Process Peak up and have them do the SEO for them so they can focus on other business details. If I have any advice for new businesses getting started with Process Peak it would be to keep in communication with them. They give you a great initial consultation but it's a flood of information that may be difficult for new comers to retain. With Process Peaks vast clientele, It will be up to you, as the business owner, to periodically monitor your situation and contact Process Peak for advise and with any questions you have about optimizing your experience and SEO. I wish I would have contacted them and asked questions when I took over the marketing for our business a month ago. Who knows, maybe we would have seen better results. Olin and I also spoke about possibly implementing an automatic email system. This way they could give advise to their vast customer base on ways to succeed and properly use the services offered by Process Peak. It would provide information for inexperienced business owners, such as myself, to stay informed and learn on more of a drip system then from the end of a fire hose. It's not a fix all but for those who read their emails it would help. With all this said, I changed my review from one star to three because I believe that Process Peak is putting effort toward customer satisfaction. In spite of my earlier negative experience, I can see those efforts.
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Response from the owner - 2 months ago
Hello Hillary, We would like to apologize for not performing to your expectations. Our number one priority is to assist our clients the best we can and resolve any problems they are experiencing. When working with social media platforms, problems can occur that require the cooperation of other businesses and it may take time to resolve these issues. Going forward we will certainly keep in mind your experience and learn what we can from it. Thank you for your feedback. Kindly, Process Peak
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Frank Pettinaro
2 months ago
Olin provided me a systematic understanding of my current state of the business which resulted in a clear understanding of where improvements are needed to better promote my business. The presentation was done with clarity and pointed to my specific needs. Very productive and helpful to establish a plan of action for the near future.
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Sean Kreidler
2 months ago
Just had my initial call with Process Peak and Olin Tichy. I was very impressed. Olin gave me a quick education on all this internet/social marketing stuff, and now I am writing my 1st review ever. I will continue to process the info that Olin has sent me and decide which direction to go. Again so far very impressed.
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The Little Gym of Eagle/Meridian
2 months ago
Process Peak provides a high level of service to its customers. Communication is key in business, and they have been consistent, prompt, and pertinent in their interactions thus far. Olin was knowledgeable and walked us through each step patiently. Each of the team members we have dealt with has been willing to communicate at our convenience and in a manner most agreeable to us. They are optimizing our social presence online, and have been willing to take on the headaches of multiple erroneous social presences.
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Spencer Krogh
a month ago
Olin was great getting me hooked up with my PPC campaign. He was very knowledgeable and helpful getting me off the ground. He even discounted my start up fee to get the ball rolling. I would highly Recommend Process Peak.
Ginger Jenkins
2 months ago
Olin Tichy did a great job explaining how the account would help us generate more business so we can be more visible and grow our online reputation, and online presence. We are in the process of putting Olin's recommendations into place and hope to see more traffic on our site and more calls soon.
Real Living Real Estate Solutions - Orlando Office's profile photo
Real Living Real Estate Solutions - Orlando Office
3 months ago
Olin Tichy has been an amazing partner to work with to help our Company (Real Living Real Estate Solutions) improve our online reputation! The customer service is top notch and all our questions concerns always get answered and resolved with ProcessPeak.
We have had many company meetings catered by our client, Knockout Pizza. The pizza is great as is the service. We highly recommend them to anyone in the Carlsbad Village area.
Public - 2 years ago
reviewed 2 years ago
1 review
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