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Prashant Kelker
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Helping companies change the way they source for the better. Views are my own.
Helping companies change the way they source for the better. Views are my own.

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"Given that the high-skill visa issue is tied to the broader immigration reform question, it is likely that the legislation will fall victim to Washington politics and the end-result will be business as usual." - Esteban Herrera
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Discussing and negotiating large IT contracts requires more effort than one actually thinks it should entail. This often leads to the result that people are singled out for 5-6 months to design and close the contract. Often these teams slip up in involving the future delivery teams nearing the end of the contract discussion. #Outsourcing   #Transition  

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John Keppel, Partner and President, ISG North Europe, gives his overview of the 2013 outsourcing market and contract activity, and shares his predictions for 2014.
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Often contract negotiators try to remove all the assumptions so that it comes down to a contract sans assumptions. But should you seek to remove them blindly? That would be wasting a hidden opportunity that benefits both parties. #outsourcingservices  

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Often contract negotiators try to remove all the assumptions so that it comes down to a contract sans assumptions. But should you seek to remove them blindly? That would be wasting a hidden opportunity that benefits both parties. #contractservices   #outsourcingservices  

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While firms are focusing on immediate insight coming from constantly growing information stores, Media Sanitization is growing in importance and unfortunately sometimes gets neglected. Have you considered this in your operation?

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There will be implications on how we manage IT services when this happens.

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Positioned between the Business and the Service Providers, IT has the opportunity to carve out a new role for itself - based on an orchestration of internal and external IT services. In doing so, it should be careful not to turn into "just an administrative interface".  It should rather leverage its position and demonstrate this using service levels.
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An IT "delivery landscape" is a myriad mixture of the services delivered by your own team, adjacent departments and the providers who handle the scope that you outsourced. This article deals with the service levels that you should have in place for these interfaces.  Service levels for such interfaces are different to the ones that you used towards your business services. And here are the questions you should ask. #SLA #Outsourcing 
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