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Pivot Point Solutions
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Enabling B2B Growth through High Value Customer Experiences
Enabling B2B Growth through High Value Customer Experiences

2 followers
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Is the Service Recovery Paradox Real? https://buff.ly/2lpIcj4
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Is the Service Recovery Paradox Real? https://buff.ly/2lpIcj4
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Since I wrote this piece 4 years ago, this has been amongst my "most read." Why does this still resonate so strongly with people? "Bad Bosses at Good Companies" https://buff.ly/2IYOPpV
Bad Bosses at Good Companies
Bad Bosses at Good Companies
pivotpointsolutions.net
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The Customer Care, Success, and Experience Continuum https://buff.ly/2ybAJ00
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When Walking from Deals is a Good Thing http://buff.ly/2l1NoYg
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