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Verified local business
Phytoextractum
E-commerce Service
Today 12AM–5PM
92 followers|233,449 views
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3519 NE 15th Ave Portland, OR 97212
3519 Northeast 15th AvenueUSOregonPortland97212
(503) 444-9555phytoextractum.com
E-commerce ServiceToday 12AM–5PM
Saturday 12AM–5PMSunday ClosedMonday 9PM–12AMTuesday 12AM–5PM, 9PM–12AMWednesday 12AM–5PM, 9PM–12AMThursday 12AM–5PM, 9PM–12AMFriday 12AM–5PM, 9PM–12AM
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Review Summary
4.2
17 reviews
5 star
12 reviews
4 star
1 review
3 star
No reviews
2 star
No reviews
1 star
4 reviews
"Also the products they offer are a good variety and consistiant!"
"Quality products at more than reasonable prices w/ prompt delivery too!"
"Cant believe a business owner would treat a good customer that way."
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duffmanrha's profile photo
duffmanrha
3 weeks ago
I have been using Phytoextractum for years w/ little to no problems, so for me they have started in the last month or two. I placed an order on their site on Dec 23rd (right before Xmas) and the email coupon that I used for 25% off said that all orders would ship on Monday the 26th. Apparently the USPS and everyone else was closed on that day, but no one reponded to my text to ask that. The ONLY way that I was able to get their attention was to send repeated emails so SOMEONE at least would notice it and look into it. I'ts now been almost a week and I don't have what I ordered and I certainly don't have my money back from them (at this point, use credit cards for everything!). After sending a TON of emails, with the last one asking on their Twitter and Facebook page for help from the company, a "Customer Relations" person named Angela told me she was very upset with me, even though I tried to explain that it was out of desperation since I couldn't get ANYONE to return my question from before. Furthermore they don't have a phone and don't have a physical address except for the UPS store and USPS mail center, so email is literally the ONLY way to communicate. After I told Angela that I had been a customer for years, spending $1,500 or so each year, she told me that she would not be communicating with me anymore and blocking anything from my email, IP, etc. Now I'm in a situation where I have absolutely no way to talk to them, and the order that started all this STILL hasn't shipped, even though Angela said they were going out Tuesday, Dec 27th. Of course nothing went out and my order still saus "processing" on their website, which I can't use to contact them anymore. DO NOT DEAL WITH THIS COMPANY! They have great prices but they are NOT worth the hassle and agravation , assuming you get your order. For years they were great and the few problems were easily fixed, but in the last month or two I've seen other reports with similar situations of paying and not receiving.
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Rick Williams's profile photo
Rick Williams
5 months ago
Awesome! Very fast shipping (which is always free!) and great prices! Products are as good as anywhere else I shopped. I used to purchase my green tea from another vendor who claims to have the lowest prices, and phytoextractum has prices as good or better plus free shipping. They even offer a 10% discount for bitcoin payments!
Response from the owner - 6 months ago
Much appreciated, Rick! Please let us know if anything we can do for you in the future:)
Bianca B.'s profile photo
Bianca B.
9 months ago
I've been a customer at Phytoextractum for a while now, at least a year, and they've been consistently awesome. I give their kratom an "A".
Umm Layth Ateye's profile photo
Umm Layth Ateye
3 months ago
Best customer service.
Joseph Lisa's profile photo
Joseph Lisa
6 months ago
First class company. I had been using them for a while and Last week there was a mistake with my package. Upon the company and Mark learning of this they were able to help me with my situation promptly and responded within minutes with a solution. Will continue to use them and recommend them to all that I know. Always quality product !
Response from the owner - 6 months ago
Thanks for your kind words, Joseph:). I'm glad we could help!
DoinTimeOnEarth's profile photo
DoinTimeOnEarth
12 months ago
I usually buy from them. Their products are great and their sales even greater. The people who work there are so accommodating & friendly should you need any help. Quality products at more than reasonable prices w/ prompt delivery too!
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matt boyd
a year ago
This is a reputable company with quality products. I love the mushrooms for cooking. They have fast and friendly service which has never let me down. I recommend phyto to everyone that I can.
Meagan Boo Angel mysistersas's profile photo
Meagan Boo Angel mysistersas
a year ago
I am very pleased with the quality of the product as well as the lightning fast shipping. I placed a small order and a large one. I am about to purchase some more products from them. Kratom being the most important one, as it has replaced all my pharmaceutical medications. It is mandatory that the quality of the product is outstanding. So, far I am more than pleased. Thank you. Please keep the great work. Being a U.S. based company is important to me as is the integrity of the owners and employees. I have chatted online with Mark and he has been very polite. It is very conventient to have online access to customer service. I wish it were 24/7. Perhaps one day it will be. I hope to be able to purchase in bulk quantity from you too. I have not checked my email for the prices yet. Looking forward to a very long and healthy business relationship with you. Thank you.
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