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Phillip Crowe
Works at Global Response
Attended Florida State University
Lives in Coral Springs, FL
90 followers|5,911 views
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90 people
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Work
Occupation
Social Media Director
Skills
Integrated Marketing ♦ Project Management ♦ Client Relationships ♦ Review / Risk Management ♦ Digital Marketing ♦ Customer Service ♦ Business Models ♦ Public Speaking ♦ New Business ♦ Social Media ♦ Paid Media ♦ Generalist ♦ Analytics ♦ Content ♦ SEM ♦ SEO ♦ PPC
Employment
  • Global Response
    Social Media Director, 2012 - present
    One in three social media users prefers to reach out to a brand over social for customer service and 63% want companies to offer social service. Be there with coordinated monitoring, escalation, and response practices. Global Response’s dedicated Social Media Brand Care Specialists monitor your brand online, capturing the >10% of customer service volume that comes from social media. We understand your brand and consult with you to determine the right communities, like Facebook and Twitter, for social customer response. As Social Media Director at Global Response I build brand-safe social media management programs that evolve with the needs of those they serve. Our programs include: social media management for HMSHost, the world’s largest travel concessionaire, social customer service for Rack Room Shoes and Off Broadway Shoe Warehouse, review management for National Geographic and Colombian Emeralds. I know what works and what doesn’t – I can help you develop a comprehensive customer care plan to support your social media initiatives that will satisfy your customers’ high expectations on social media. Contact me at phil@globalresponse.com for a complimentary consultation.
  • The Zimmerman Agency
    Social Media Manager, 2010 - 2012
    I live to create digital strategy based on data insight. 1.7 Million fans gained, 8 RFP's won, day-to-day SEM / Analytics management and optimization for 50 clients. There is no task too big for any team that i'm a part of to create results.
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Currently
Coral Springs, FL
Previously
Tallahassee, FL - Tampa, FL
Story
Tagline
Misadventures in advertising and social media.
Introduction

Ideas With Legs: Phillip Crowe's Misadventures in Advertising and Social Media

Phillip Crowe is Social Media Director at Global Response, the brand care contact center. He provides a consultative approach to set up social media monitoring, management, and customer service programs for enterprise brands. Phillip graduated from Florida State University with a Master’s in Integrated Marketing Communications. Contact Phillip at phil@globalresponse.com to learn more.

Bragging rights
Digital strategy is a way of life.
Education
  • Florida State University
    M.S., Integrated Marketing Communications, 2008 - 2010
Basic Information
Gender
Male
Other names
Ideas With Legs
Global Response has a friendly staff who make you feel welcome the moment you walk in the door. I enjoyed my experience here and would recommend both their services and their staff.
Public - 7 months ago
reviewed 7 months ago
1 review
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