- Global ResponseSocial Media Director, 2012 - presentOne in three social media users prefers to reach out to a brand over social for customer service and 63% want companies to offer social service. Be there with coordinated monitoring, escalation, and response practices. Global Response’s dedicated Social Media Brand Care Specialists monitor your brand online, capturing the >10% of customer service volume that comes from social media. We understand your brand and consult with you to determine the right communities, like Facebook and Twitter, for social customer response. As Social Media Director at Global Response I build brand-safe social media management programs that evolve with the needs of those they serve. Our programs include: social media management for HMSHost, the world’s largest travel concessionaire, social customer service for Rack Room Shoes and Off Broadway Shoe Warehouse, review management for National Geographic and Colombian Emeralds. I know what works and what doesn’t – I can help you develop a comprehensive customer care plan to support your social media initiatives that will satisfy your customers’ high expectations on social media. Contact me at firstname.lastname@example.org for a complimentary consultation.
- The Zimmerman AgencySocial Media Manager, 2010 - 2012I live to create digital strategy based on data insight. 1.7 Million fans gained, 8 RFP's won, day-to-day SEM / Analytics management and optimization for 50 clients. There is no task too big for any team that i'm a part of to create results.
Ideas With Legs: Phillip Crowe's Misadventures in Advertising and Social Media
Phillip Crowe is Social Media Director at Global Response, the brand care contact center. He provides a consultative approach to set up social media monitoring, management, and customer service programs for enterprise brands. Phillip graduated from Florida State University with a Master’s in Integrated Marketing Communications. Contact Phillip at email@example.com to learn more.
- Florida State UniversityM.S., Integrated Marketing Communications, 2008 - 2010