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Peter Dickinson
13,442 followers -
Non-Executive Director | High Growth Business Coach | Facilitator | Speaker | Author | Technology
Non-Executive Director | High Growth Business Coach | Facilitator | Speaker | Author | Technology

13,442 followers
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#customerservices - How good are your customer services?
12 Things Your Customers Wish You Knew About Them

Did you know that 72% of consumers now expect a customer service agent to know their contact information, product information and service history as soon as they engage with a brand and without being asked? This infographic reveals 12 things your customers really wish you knew about them: https://goo.gl/24iCcR
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They say more is less. For #inspiration on #design take a look at the article showing 12 minimalist packaging ideas. #businessgrowth

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Even in small companies #orgchange can be really hard if you don't tackle the hidden issues. Lessons for us all with Torben's latest article on #change

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#disruption #technology What are you doing to disrupt your market? Disrupt or be disrupted?
Is adaptability the new competitive advantage?
- Driving and managing change will remain the number one priority 

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When did you last review your customer services? #customerservices #businessgrowth
Top 15 Mistakes Made By #CustomerService Professionals

Your customer service employees are the human face and the voice of your brand. Their competence, skills and habits count tremendously toward the quality of your service. So what are the most common mistakes made by service reps? This infographic lists 15 most dangerous ones: 

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Looking to engage with the next generation to help you drive growth #millenials #digitalmarketing #businessgrowth
How to Deliver Excellent Customer Experience to Millennials

Millennials - 80 million in the U.S. alone - are about to become the most important customers your business has ever seen. This #infographic highlights the basics you need to know about your Millennial customers and how to deliver excellent customer experience to them: goo.gl/CVesCQ 
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#CRM #BusinessGrowth - To drive growth you need a good CRM system. Cloud based means that they are accessible from everywhere on any device. This article pulls out the top tools that are available today.

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If you are a #diabetic you need to read this article. For some with #type2 you can get off the #medication 

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What do you think is going to happen in social media during 2017? #2017predictions
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