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Priced under $500 doesn't mean $499. The OnePlus One will definitely be available for under $400. #NeverSettle  +OnePlus 
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202 comments
 
You had my curiosity but now you have my attention
 
Price Price.. who cares? I will give you 1200 Dollars when it is the perfect phone... and a smaller screen than 4,5 inches!
 
I might just be buying this phone on a whim.
 
I can wait to buy this super genius phone
 
     I'd wait also...around the corner the next best thing approaches the minds of the truly gifted geniouses of tomorrow...
 
     pardon me "geniuses of tomorrow...
 
I'm thinking $349 is the sweet point.
 
I'm with +Stefan M. , talk of price seems premature when the aim is to build a "no compromise" device. If I want a decent $350us phone I know I can get a Nexus from Google.  Public release of info on price - twice - before any other details come out about the phone seems completely counter intuitive and puts me right off.  To me you're now saying "we'll build a no compromise device - to a certain budget". News flash, that's what all phone manufactures do.
 
I am excited to see the phone. I wonder if the phone will take the path of the N1/Note or will it be more modestly sized.
Sean G
 
Yeah OK. .. We'll see. 
 
If the specs are as good as I think they will be, and they can make a version around $350, I think I know what my next phone will be :)
 
+Pete Lau
One question Mr. Lau, are you considering to make the OnePlus One waterproof? 
 

Comfacebookwww.amazingteenstube
 
With a two year contract right ? Otherwise you are paying full price. Also it's much better to sell you old phone privately than trade in under the carriers one up, jump, easy pay or whatever program which gives you a lowball amount for your old phone and you pay the full retail price for new phone

Will not be priced under $500 unless you buy with a contract or qualifying upgrade 
 
+Nick Leeds I'm pretty sure the under $400 target is for the fully unlocked phone, no contract required. That is the reason this is exciting.
 
Will believe it when I see it 
 
oil change for equinox Ls 2010
 
Wat can u buy with $500 how about an Xbox one
 
Asian granddaughter wants grandpa sex together

Lo
 
Pure TO encourage us,...irony, idiots,.../ WE DESERVE APOLOGIES / MAKEITRIGHT62,...
 
+Pete Lau I take it the under $400 will be the before tax price.  Therefore prices in europe will be slightly higher due to EU taxes.
 
This is a move that should be supported! Great specs and an amazing Prize! Looking Forward to review one of those babies! Many will probably love it here in Greece!
 
Pete please come up with a very affordable high-end smartphone
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Most of the specs seem the same as Oppo's new Find 7a, and it seems the One will have the exact same display as the Find 7a, both from JDI, both 5.5, and it's possible that the mystery battery tech is the same fast charging technology in the find 7, same Sony camera model as the one on the Find 7 so it seems it's like a Find 7a on steroids, bigger battery (stereo speakers!?) and all this smaller than the body of the Find 7 judging it's almost equal the size of an xperia Z!? AND 100$ cheaper!? crazy, to me the biggest reason to get this is if it really will be 100$ cheaper than the find 7a, this is probably partly the reason Oppo decided to make a special pre-order bundle for the Find 7a.
 
Nice to see your first Phone for oneplus. Its a beautiful design and i think
 
You have many success. Please can you send me an invitation that i can buy this phone. Thank you so much.
 
Can anyone confirm to me whether it'll come with a memory card slot?
 
+Skupo Ad
Dude, no one knows, there's nothing to confirm, just wait 4 more days.
 
what about the post warranty in Italy?  How does it work?
 
When is the Phone available in Europe ?
 
+Andy Kemper By the end of Q2, but they've got a promotion going on today on their website, where lucky winners will have the chance to buy any of the first 100 units of the phone for $1 by smashing their old phones
 
Haha. Promotion seems a bit silly imho.... smash an expensive, well known branded phone that you can sell for more, for a chance to get a chinese phone that no one really known anything about...
 
+Pete Lau congrats on your awesome new starting! but I think If you could make the phone with a 4.7" display with this design and specs... It'll defenitely be a killer because many of us want a phone with great specs in a smaller form factor. thank you :) 
 
+Donhu e seuuuu eed uuuuuuuuuuu RAW uu sees d Dee 3ð4d& ðdð4e r r r Tee Dexter eRror ERE ERR r r r ERR e wE wE e ERr z wE e ERR eeee ever ee e e e e e
 
I'd love to get one! How can I get an invite? 
 
Hi Pete.
Why don't we Indians get a chance to play with it.
Please have a check on the forums , you should understand our interest.
Why did you leave the world's second largest cell phone market when you could tied up with flipkart or amazon.in.
 
What must I do to get buy one Oneplus One ?
 
Brilliant phone ! By when can we buy +OnePlus in India as the invite only programme is not valid here.
 
The specs are awesome.. i wish the invite pool was way larger so we could all get one ASAP :)
 
I can't wait to buy this phone.pls come Malaysia....
 
Please make it available in Malaysia..
 
I seriously need an invite. No, I need the phone.
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hi there.. do you have plans to expand oneplus in philippines? thanks.
 
Pete Lau, I really need an invite to purchase this phone.  My service will be expired next month and no longer want to settle to be suffered in the digitized world of mobility contracts.  This is the One, and only plus One for me, family and friends.  Let us share and partake in this moment to release the shackles and brake the bondage of digital contracts.  Give us the freedom, expand our choices mobility to NEVER SETTLE to the activities that hold us in captive for years in this digitized world.  
 
Hi Pete.  Please tell  me when the Oneplus One will be released in India??  
 
Hello +Pete Lau, I really would like an invite as I am going to finish my contract in a few days and I want to prove to my friends that OnePlus is a great company and you can get a phone better than phones like the galaxy s5 and HTC one m8 for under £300. Also I made a summary of the complaints on the OnePlus forums, thread history of complaints, this is very annoying because everyone is complaining.
 
Your Post is boring.. I´m not able to buy this Phone without Invitation... I´ve no Invitation and my phone is broken.  I would like to buy yours...but there is no chance to do so... So it bores me to read about that phone, the Price or killing any Flagship Phones..
 
Hi Peter, 
If possible, I would like to have an invite or know the best way to obtain a invite. This phone sounds nice and is a good deal. If I can get one and I like it. I will encourage my friends and family to "Never Settle".

Cheers,
静
 
please sir. give me an invite, i adore this phone so much..
 
Theres a few  online shop in malaysia selling ur phone via lelong.my. i need to know, are their selling genuine product of yours. I've been a victim of fraud phone on the web. Just wish your confirmation on this, so that not just i be safe but many others.. my income isnt that grand, but i wish other people also shoudnt suffer..
 
love the phone,,hope to one day be able to get one ,,great job
 
realy it is nonscence..they launch in a plce ver there is no responce..we guys are begging for it..not geting..
 
Your OnePlus One looks great, is priced well for the market (Could probably charge a lot more in the US), and if it has no bloatware, could even lure me away from Samsung. Great job!
 
Amazing phone, both in industrial design and performance, let down by generalized problems (screen inconsistencies, capacitive grounding problems, etc). While it's understandable that a company on their first jab at this would run into a couple of issues, the way customers are being handled isn't right. As a starting point, OnePlus should own up to these flaws. Conflicted about my OnePlus One :-\
 
Can I get an Invite please I been waiting for an invite for about 2 months now please I love the one
 
Hi Pete, Appreciate ur hard work and giving this world a phone which can only be owned by sharing invites. Your unique mktg concept will definitely bring strange people to know each other and bond from across borders. I have been waiting as well since few months, none from India still own one.....will keep waiting patiently till some kind hearted invites. All the very best and god bless u.
 
Hi Pete, I just came across a guy in India who has bough your marvellous creation, its shocking to know that he is misusing the invite to purchase phone and sell them to buyers at premium rates. This is not ethically right, people are buying phone through him and using their invites to buy and sell phone at premium rates because in not available for purchase directly. Genuine appreciators of your product are deprived of owning one, appreciate if you could help us out............
 
Deepak i gave Up and went for desire 816 worht 24K..Its waste of time..Forget it..I tweeted and mailed so many times..Oveer smartness is also not good.Bcz everyday we cud see new entrants into market..So dnt beg them any more..i thrived for it but none heard of me..So no regrts..1+1 we dnt want u..Mi3 is ruling all the way and u gotta repent for ur ideas...
 
Hey camila....if u gt one pass one here plz
 
Hi Pete, The 1+ has got my attention and quite impressed. We are a dedicated Samsung household....just wondering if  go for one what kind of after-sale facility is available in Australia? Its not the price I am after, its the service that follows....
 
Come on Pete, send invitation without time limit to all your Google+ followers please...
 
Sir when are you going to launch your phone in india
 
I think I'll +1 this ahahaha if you catch my drift ;). Really looking forward to this phone . You might have the top selling phone without spending a penny to advertise. Awesome!!!
 
Yippee! Got an invite and THE machine is on its way..cant wait to use it..
 
Where can I buy a battery for #Oneplus One?? My battery is swollen now... Pls help...
 
dear sir, I'm a university student in sri lanka. can you please send me an invitation..so my sister in USA can buy phone and send to me..i really love this phone... thank you.
my email address is trranaweera@gmail.com
 
hi, can u bring one one+ phone to the web summit? i would like to buy one right from its creator. it be a honnor to do that. it will be a memorable moment.
 
+Pete Lau Sir can u pls message me ur email id privately.i need to talk about the phone
 
Dear +Pete Lau  
i have a question for you.
1) why are you guys selling your mobile with such a difficult way that a normal man can not buy it.
2) The procedure of get any invite is so difficult that a 1 of 100 is able to brake it.
I am from india in india a common have hold money only for maximum 2 or 3 weeks to buy any mobile.
In Today market of competition a common man want to buy a mobile which is best in under price and which is easily available.No doubt your mobile is best in class but sorry to say that it is not available.
I am very passionate to buy your mobile. I want to buy it from when it is launched.
But sorry to say now i am not buying your mobile due to it is not easily available.
regards,
Varinder Singh Rana
Common mab    
 
Hi pete
I know you wont answer but I just wanna tell you that I really admire what you've done with the Oneplus one, what you have accomplished is exactly the contrary of what I hate of companies like APPLE
just wanted to tell you that, and lastly if you got an invite for me for a 64gb oneplus one i would really ppreciate ir jajaja
greetings from mexico veracruz
 
What about your support to devices being selling in india. When you don't support any device then why are you selling them and cheating with people's of india.
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E ti raccontero come mi avete rubato il mio telefono 
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i want to buy one but so many waiting plz help pete
 
I am not able to get any invite for the phone. Please help
amiableayush@gmail.com
 
I bought this phone from Amazon india and within one month it developed camera problems.When i complained the service centre agreed its a hardware issue but not able to replace it and instead trying to reapir.This is really unacceptable.CHEATS...
 
Pete,
I'm starting to lose faith in your One and only phone.  With this being the first product from your company, it doesn't look good to the consumer when reports show Lollipop will be late tomorrow.  I understand you want a stable OS but maybe your company shouldn't make promises it cannot keep.  
I read you're giving away 5 phones if the deadline is not met.  Big deal.  That's like a millionaire giving away 1000 bucks.
I hope you make this right for the sake of your company's success.   I also hope those reports are wrong and your company pulls through.
Am I wrong on any of the statements above?
 
Hi ,

Worst Voice customer support experienced .....One rep Vishal was one of the horrible person I spoke in the customer support after a long time.......

This cannot get any better its been close to two weeks still i will not receive my handset this is really disgusting...one of the customer rep whom i spoke on 2nd April confirmed that I would receive the replacement ...if the customer service center initiates the process.

Today this person Vishal is telling a different thing I will get  my handset repaired ...Well I would want my phone to be replaced now...

If this is the process...I will have to initiate a legal action on the company and also put in my comments in your blogs so that feature buyers would be aware of your policy and process of customer service and delay .....

One of bizarre thing heard from Vishal was he said there is reporting manager and also there is no escalation process and also said he cannot transfer call ...

WORST CUSTOMER SERVICE EXPERICENE..

PLEASE PROVIDE ME THE WHAOM TO CONTACT IF I AM NOT HAPPY WITH THE SERVICE FROM CUSTOMER SUPPORT..
 
is this true that oneplus two will launch in june
 
I never believed the one would be as good as it said to be for the price, but geuss what ? This comment is from the one and I am in love with it. I mean WOW. IPhone 6plus ? Oh you bitch phone ;)
 
I've bought 3 OPOs for me and my family members. Even though the One+1 has it's weaknesses, we were OK with this device mainly because of its affordable price and also because of CyanogenMod. We'll be willing to upgrade to the One+2 if price stays at around $350, specially now that CM won't be the stock OS.
 
Please make the One+2 compatible with the latest T-Mobile LTE band 12 (700 MHz). 
 
first of all pls provide best customer support
 
DON'T BUY Amazon ONE PLUS Smart Phone!!!

I would like to share my experiences with my One plus. I purchased my device through Amazon.com during mid December. It worked fine for 2 months, after which I noticed some touch issues. As the mobile was in warranty, I gave my mobile for fixing  at authorised service centre (HCL Services Ltd. Plot No.1-10-68A-1, Dwarkadas Colony, Begumpet,  yderabad www.touchservicesupport.com Jobsheet no. JS15040100272) on 1stApril 2015. They asked duration of 20 dayss for fixing the problem. After the due date, I tried to reach them via telephone but there was no response. Hence I had to go the service centre myself. When I reached there, (this was 25th day), I was shocked to know didn't even touch my mobile in those 25 days and they started blaming on One Plus for voiding my warrenty and blocking my call. Then they requested one more week to fix the problem. Bad news is that my mobile is in the service centre since last 50 days and I'm roaming around them for my device. When I mailed One Plus, they replied me that my spare parts has been shipped to Service centre. But when I ask additional details, they fail to respond.

Seriously, One Plus service quality is very poor and servicing centers are irresponsible. They dont have spares and they have to get them from China. when i went there i've seen many fellows with One Plus problems like ghost touch, charger and connector problems, motherboard heating up problems.

PLEASE DON'T BUY THIS STUPID DEVICE and save your precious money.

Kindly share so that others can benefit from this message.
 
i had earlier escalated this with Amazon a few months ago when my friend face dthe same issue.Could you please raise this with amazon and see to it that you escalate it and also do send a mail to them as well as a written record.I know that the after sales for one plus one is a tragedy
 
Hey Pete, what can we expect from OnePlus Two? Can you give us a hint?
 
About the privacy and security of One Plus ONE ,
If the device is stolen is there a way to delete all the data ?
If the device is not on a key earlier , could be the key to the web or other media ?
Are we able to track the location if the device is stolen ?
JDKN7 _
 
One plus should allow people to sign up and pay for the phone over time and once they have paid the full amount they then get the phone sent to them.  I am from the UK and would have liked to have known if the phone is dual sim has expandable memory and a removable battery.  Paying out $400/$500 dollars at one time is a bit of a big ask especially in this current climate.  Best of luck with the new phone guys.  
 
Hi 

This is to bring in you notice about the service issues/ Customer support we ( Customer) had to face. 
I bought OPO from Amazon India on 18/6/15. Unfortunately phone fell from 1 feet of height. And screen broke. Last Saturday ( 4/7/15). Firstly I have my doubts about the quality of hardware, Secondly the spares of the phone are so expensive. A phone costing Rs-18,000/- have a screen replacement charges of Rs-12,000/- Appx.
Over and above this the spares are also not available with service centre team. From last one week I have been trying to get this repaired but could not cause of no spare part available. And could also not get any good/satisfying response from any CS Team as well. 
I have no access to my phone from last one week. Because of which I had to face a lot of trouble and losses.

Just for the record, OPO is in demand/Hype in INDIA. The reason I also bought. Phone is good but now I seriously have my doubts about the hardware of the phone. 

Please look into the matter.  

Thanks 
Shagun 
 
Dear Sir
This is Avinash Verma,I bought one plus one in february ,IMEI 865800022415878. I would like to bring to your kind notice about my issue regarding one plus one. Whenever I talk with anyone they complain that they are not able to hear my voice properly(It's like lot of disturbance).
I started facing mic issue around last month. So gave it to service centre  Regenersis (India) Private Limited, Karve Road, Pune- 411 004 on 2nd July. They charged me Rs. 1315(Please see the scan copy of the bill with attachments).I got my phone from back on 3rd July. After 1 day again I started getting same problem. So I approached Service Centre again on 7th July. I got a call from Service Centre on 9th July. So I went there, and again the problem was same. The problem was not taken into action. Instead the Service centre guy told me to change my sim card. On asking for explanation he brought a fresh one plus one piece and inserted my sim into that phone, but there was no problem while communicating. So he told he will look further and told me to leave the phone. On 10th July I got a call from service centre, So I approached. I verified and there was no problem with mic.The Service centre guy told me that he had installed Oxygen OS in my phone. It was all good until yesterday.
I started getting problem again.I can't afford to go to Service Centre again and again when you invest Rs.22098 on a phone. It's not even 6 months buying the phone and facing the problem again and again. It's terrible to see that. I am pursuing my Internship, Timing for Internship is 9:30 to 5:30 everyday(except sundays),and the Service centre is 15Km away from my place and is open till 6 p.m. I can't afford to go to Service Centre again and again.It is distracting me from Internship. I am losing my patience. There is a lot of expectations from a phone when you buy it for 23k.
Sir, I would be highly obliged if you look into this grave matter and take an appropriate action.
Regards
Avinash Kr. Verma
Ph.+91-9960551086
Pune-46,Maharashtra,
INDIA.
 
Why OnePlus got rid of NFC on the OnePlus2? You guys are definitely focusing on developing markets only. NFC payments are getting very popular at least in the US. Does OnePlus 2 have an alternate feature to make NFC like payments?
 
Plz help me boss my position 309 in invites plz sent me invite mail 
 
Hi Pete,I am in serious desperate need of your help
Last year in November I bought a opo from oppomart, it cost me around 600$ to get it to Australia , a few months ago the touch screen started to come dysfunctional and became unresponsive( I'm sure you know about this issue) as my phone was within warranty I contacted oppomart to get it replaced. I told them exactly what was wrong with it and they said they would fix it for me for free. I sent it to them to repair and once they got my phone they demanded 150$ for them to fix it, I can't afford that much money, they promised me they would fix it free. It has been around 2 months since I posted it to them and I currently have no phone, they keep dodging my emails, I then tried to seek help from the one plus one support team but I got no help what so ever
This whole situation has made me so so angry. All I want is a working opo :(
I have spent 15+ hours trying to talk to the oppomart team to get my phone back but they won't give it back
This is taking its toll on me Pete
With all do respect I love what your company stands for but I will not settle
I'm sorry it had to come to this but I have tried absolutely everything I can , your help would mean the world to me,,, thankyou
 
Not in Europe it seems 399 euro which is nearly $450 
 
Repair price is about 75% of price of one plus one.Do you think it is feasible.If it is so why one go for it & purchase new mobile of course not One plus 
 
Hi pete.
This may be the lame thing i could think of after exclusivity making twitter account 
for getting one plus two invite and tweeing random people for invite. taking ola promotional ride,airtel 4G. Just for an invite.
Can't get more crazy.
How do you get one.?
I thought you are ceo. You must know
 
I have purchaaed one plus one in feb 2015 but the mother board is damaged in Septemebr month and it has been since 1 month the parts are not only available. What kind of services they are giving in India.. Plz i i advice to solve my issue. My ID is 73045. They give fake  information thst the parts have been send to service station but still the parts are not received in the service station.. I have not faced these kind of problem with any other mobile company . If the company seriously wants to expand this kind of services is not expected.. the mail id is brij.gupta@ril.com
 
Sir congrats for making money out of the biggest marketing gimmick of the year "2016 flagship killer". It's not even close to a normal functioning device. It has quality features of a cheap Chinese product. I waited full 2 months to buy the device. Thanks to another gimmick of yours. Then played around 25000rs from my salary that's roughly 400 dollars. To get this piece of shit. It's battery is faulty. Have to charge twice a day. And now the home button is dysfunctional. And your service people say that we don't do replacements. But If the screen breaks they charge you 200 dollars for that. That is nuts. I'm sorry to put all the blame on you but you are running into a deep trouble of losing a opportunity that one plus one gave you. Technology and service are two very different things. You're good at technology but you suck big time in service. And please next time don't give false marketing hopes to people like companies like apple. Because you may earn money but it won't last long.. So I hope something in the positive direction will be done when you make the four i.e one plus three. I'm done with this phone. Going to sell the spares for a total of 200 dollars and buy a Motorola. Learn from them buddy 
 
before launching new phones, would request you to make sure your service center's have enough parts (home button not working, and service center doesnt have the stock)
 
so my oneplusone microphone stops working, i send it to be repaired, i am told the phones water censors have been activated and its no longer covered and needs a whole new motherboard. nearly the cost of the whole phone to repair it! it has never been wet. there is nothing wrong with the phone apart from the microphone but your team insists the only thing they can so is replace the motherboard and not just the microphone.  i have refused this and have now had to pay over £30 to get my phone posted back to me.  Extremely unhappy customer for what seems to be an easy fix for a common problem! 
 
Ticket No143733 Submitted ONE PLUS TWO NEW PHONE (NOT STARTING) mobile phone 8 days back, still unable to get back. Please replace with new one SRRG0091511260001 at Kolkata Regenerasis. Mobile phone IMEI No 867290023479156. Do not how to convey my frustration after buying a new phone. This is the WORST PHONE ever made
 
One should avoid buying this mobile.Co is third class .They never bother about customer .
Product is also third class.There are better option available in market.
 
2 months since I have been using oneplustwo. And what a nightmare it has been, the phone does what is wants when it wants. So unreliable. I so wish I could get my iphone back :(
 
I bought a mobile One Plus 2 form amazon after using for hardly 2 months I am facing fingerprint scanner problems, scanner are not working properly, sometimes even 10-15 times placing fingers did not solve the issue, I deleted fingerprints saved new for several times, still problem pertains to be the same.
Also mobile is now getting hang up after using mobile for long call or using any application for long time.
Battery too draining very fast, I don't know but sorry to say pathetic quality of mobile phone has been received form Oneplus. I feel cheated a lot.
Also I have no such times to search to after the customer support in Varanasi area, since I am using this mobile in 221207 pin code area, and I think also there is no any customer support here in Varanasi, I strongly disagree with One+ cheap quality being delivered to me.
I will go and post this to my social networking sites so that my 1000+ connections get to know this issue and must have this issue in mind while placing any One plus mobile...
Any further query, call me up.
Thanks,
Amit Dubey
9958445591

 
Is there projected lamp in one plus three??
 
I have camera issues and finger print issues with my OnePlus2. The support in Bangalore is very bad. I have already written to support.in@OnePlus.net Overall  my experience with OnePlus has been very disappointing.  Would never like to recommend this to anyone.
 
Hi Pete Lau,
I am based out of Bangalore,India. I bought One+2 mobile last 25 days back. Now mobile rear camera focus is faulty. Customer support team not giving any guarantee about the replacement.  I strongly feel that, OnePlus Customer support is not up to the mark. Please suggest me something on this. If i need to contact any one let me know the email/Contact details.
 
It is very sad that story. Yesterday I bought or ordered via paypal a oneplus2, a few more accessories. Purchase in the OnePlus site, one of the accessories, which would buy, instead of clicking one, number, clicked 2 times or quantities. When the order or the payment was already in PayPal, instantly emailed to paypal and support OnePlus. I explained and admitted my mistake, and asked that the 426 euros would have to pay, they could discount the value of 7.98 euros (accessory value to more) discount on 426 euros or put back on the credit card. Already I sent yesterday 1 email to OnePlus, and during the day plus 2. Answer, absolutely nothing. And the saddest thing is that I registered the problem on the OnePlus site, and they put it was resolved. At this time already I made a complaint to Paypal, in order to recover my money. All this story is very sad, and just do not understand why the OnePlus does not respond to a customer who wanted to buy products from them. It's frustrating. Sorry my bad english.  

Order Number: 1600313754
 
+Pete Lau​ I need to speak with someone in your company that will take me seriously I purchased a one plus x and It was damaged so I filled out a ticket and when I did they said that they could not replace my phone because they had exceeded a 24 hour package received limit I could not get my phone replaced so they told me that I can get it repaired but nobody's giving me the information I need to send my phone back I don't want to have to go back to Apple I really enjoy this phone but when i it was damaged and nobody is helping me. 
 
For this?????



OnePlus

#505826 Display damaged

Last Wednesday at 12:24 AM  Luís Miguel Neiva Teixeira

Open

The display of my oneplus one is damaged ... :-( how much it costs to fix it ? Thks !!!

Comments



Luís Miguel Neiva Teixeira 12/01/2015

The display of my oneplus one is damaged ... :-( how much it costs to fix it ? Thks !!!



Leo 12/01/2015

Hi Luis,

Welcome to OnePlus Customer Service, My Name is Leo and I am going to handle this ticket.

I'm sorry to hear about your phone. Can you please provide us a photo showing the physical condition of your phone so I can forward your ticket to our repair team for further assistance.

Best Regards, 
Leo



Luís Miguel Neiva Teixeira 12/01/2015

Hi, 
As requested sending attached photos..

Thanks,

Luís Neiva

photo3.jpg (60 KB)photo2.jpg (90 KB)photo1.jpg (70 KB)



Christian 12/01/2015

Hi Luis,

For further details, I will escalate this to the relevant department.

If you have any inquiries, Please dont hesitate to email us.

Best Regards, 
Christian



Alex 12/09/2015

Hi Luis,

Good day.

Thank you for your patience. We have begun processing your RMA based on the feedback from our technicians.

These are the product(s) approved for repair and the estimated price of the repair (please note that this is only an estimate and that the final repair price will be quoted after the inspection done at our repair center):

1 - OnePlus One Sandstone Black 64 GB

Repair Price: 105

Please follow the steps below to complete the RMA process:

Step 1: Get prepared 
• Please take the necessary precautions in making sure you back up all your data and remove any additional accessories or personal items from the device.
• Please print the RMA slip found here and fill in all the required fields. Once completed, please place it in your parcel before shipment. 
• Please include the receipt for your device in your parcel. This can be found in your OnePlus.net account under My Orders.

Step 2: Arrange a pick-up for your device
• You will be contacted within the day by our partner ICP and a pick-up will be arranged.

Please note: All returned products are subject to inspection upon arrival. Should the device not meet the conditions of ourwarranty, we reserve the right to have it resolved by either of the following two approaches upon your confirmation: 
1) Customer will pay for the quoted repair fee to repair the device
2) Customer will pay for the two-way shipping costs to return the damaged device.

RMA ID: 505826

Have a safe day!

Thanks,
Carmel



Luís Miguel Neiva Teixeira 12/10/2015

I enclose a picture where QTY oneplus is 0 and the charger is 1 .... Is that right? I sent oneplus not to repair the charger ...

Screen Shot 2015-12-10 at 14.02.36.png (50 KB)



Janice 12/10/2015

Hi Luis,

Good day!

Thanks for reaching out. Sorry for the confusion, that is just a system bug. No worries, from our end, we can see that it is the device that needs to be repaired and not the other items indicated. Please send only the device and do not include the charger.

Please let us know if you have other inquiries regarding the process so we can assist you further. Thank you!

Best regards,

Janice



Luís Miguel Neiva Teixeira 12/15/2015

Hi,

I don't have a tracking number of yours partner ICP. how goes this process?

thks

Luís



Jelly 12/15/2015

Hello Luís,

I'm just following up on the status of your RMA.

Could you please let us know if you were able to send out your parcel using the shipping label we provided? Kindly check your email from time to time.

Let me know if you have any further questions.

Regards,
Jelly



Luís Miguel Neiva Teixeira 12/18/2015

Hi, 
I have sent oneplus one last Friday already received . I have no tracking number ... :-( can provide the tracking number ????????

Thanks,

Luís



Alex 12/18/2015

Hi Luis,

A pleasant day to you.

Thank you so much for keeping in touch.

May I know if you receive the shipping label? If so, you can check it there the waybill or the tracking number.

Please be free if you have other concerns.

Thank you and have a safe day!

With care,
Carmel

Carmel



Luís Miguel Neiva Teixeira 12/20/2015

Hi, 
I don't received anything. You alredy received the package? I send Oneplus with yours partner ICP but they dont give me anything, any tracking number... You have this information? The package is alredy there in Oneplus? :-)

Tknks

Luís



Alex 12/20/2015

Hi Luís,

Thank you for the information. Once the returned device is received and passes the inspection, we will update you immediately. 
If you have any other questions or concerns please feel free to ask.

Thank you for your patience and cooperation.

Best regards,

Joseph



Luís Miguel Neiva Teixeira 01/02/2016

Hi, 
I think it was time for me repair my oneplus ... The repair of my oneplus is too simple to take as long ... :-( it is working well only need to replace the glass. 
Already I bought several things to you guys for family , I send invitations to friends and think it would be time to treat me more fairly. please resolve my problem... :-(

Thanks,

Luís



Alex 01/05/2016

Hi Luís,

We're glad to let you know that your repair has just been completed!

Once your device is sent, you will receive an email with your tracking number :)

Please let us know if you have any additional questions.

Thank you!

Marty



Luís Miguel Neiva Teixeira 01/06/2016

Hi, 
My device is not repaired!!! :-( 
To fix my Oneplus one is so easy why Oneplus don't do that???? I need my phone.. :-(

Luis



Luís Miguel Neiva Teixeira 01/06/2016

Hi, 
My device is not repaired!!! :-( 
To fix my Oneplus one is so easy why Oneplus don't do that???? I need my phone.. :-(

Luis



Luís Miguel Neiva Teixeira 01/13/2016

"Hi Luís,

We're glad to let you know that your repair has just been completed!

Once your device is sent, you will receive an email with your tracking number :)

Please let us know if you have any additional questions.

Thank you!

Marty"

Hi,

Yes, i have an additional question... Is everybody in there? :-(

Please someone to resolve my problemas...

Luis



Luís Miguel Neiva Teixeira 01/13/2016

"Hi Luís,

We're glad to let you know that your repair has just been completed!

Once your device is sent, you will receive an email with your tracking number :)

Please let us know if you have any additional questions.

Thank you!

Marty"

Hi,

Yes, i have an additional question... Is everybody in there? :-(

Please someone to resolve my problemas...

Luis



Luís Miguel Neiva Teixeira 01/15/2016

Avatar 
Marty 01/05/2016 
Hi Luís,

We're glad to let you know that your repair has just been completed!

Once your device is sent, you will receive an email with your tracking number :)

Please let us know if you have any additional questions.

Thank you!

Marty

(Waiting). :-(

Luís



Alex 01/16/2016

Hi Luís,

Good day!

Thanks for your prompt and professional attention. We are currently processing the phone for shipment. Once processing is completed, you will be notified with the tracking number on your email so you can follow your device.

Hope all is well!

Best regards,

Yosef



Luís Miguel Neiva Teixeira 01/18/2016

Hello??????



Luís Miguel Neiva Teixeira 01/26/2016

And waiting... :-(



Alex 01/28/2016

Hi Luís,

I’m sorry to hear that you are still experiencing the same problem even after the phone has been sent for repair. Can you please send us copy of the report from our service center. We would like to ask for those information so we will escalate your concern and we will provide appropriate actions. We will be in touch soon.

Thank you for your patience.

Regards, 
Llores



Luís Miguel Neiva Teixeira 01/28/2016

Hi, 
Copy? Which copy? So long waiting ... :-( several of his colleagues told me it was repaired and it would be sent and send to my email the tracking number, but so far not received anything ... 
Last week someone identifying himself being the logistics of oneplus assured me last week the equipment would be in my home at last friday but so far nothing ... not contacted me or anwser me (+351 964853706)... 
What is it ???

Luís



Luís Miguel Neiva Teixeira 02/02/2016

Hello??? Someone to resolve my problem??? so easy fix it end one plus do nothing... :-( What happen???



Luís Miguel Neiva Teixeira 02/02/2016

I need my phone working!!!! :-(



Luís Miguel Neiva Teixeira 02/05/2016

What's up??? :-(



Alex 02/09/2016

Hi Luís,

We're glad to let you know that your repair has just been completed!

Once your device is sent, you will receive an email with your tracking number :)

Please let us know if you have any additional questions.

Thank you!

Alex



Luís Miguel Neiva Teixeira Last Wednesday at 12:24 AM

They are playing with me???? :-(



 
Still waiting on a response from my support ticket!!!

Originally very happy with my one plus one so bought a one plus two. However my one plus one has started to show yellow lines on the screen at less than a yr old!! Initial response from my support ticket seemed good but now I'm just being ignored!!
 
Pete Lai can you help me.

Hi Joey

Wednesday - I buy by payal your mobile phone (oneplus2) and a few more accessories

Wednesday - I send an email to OnePlus and paypal to correct an error . I just wanted one accessory and not two. 

Thursday - the OnePlus unresponsive. I make a complaint to paypal .

Friday - the OnePlus apologizes for email and I send an email to paypal and OnePlus to say that everything was already resolved. I will repeat ALL RESOLVED .

Tuesday ( today ) - After we contacted several times with the OnePlus about where my traking number , they tell me that the case is unresolved. But paypal says it all ok , everything is settled . I repeat all SOLVED .

I ask : Where is my phone that I paid .

You will say, is a problem of paypal , is not ours.

Conclusion : I have no mobile phone and the money is in Paypal .

All this is sad and is the image that perhaps Mr. Pete Lau and Mr Carl Law should not want the OnePlus+


Best Regards
Henrique Campos


2016-02-16 21:25 GMT+00:00 Joey (OnePlus Support) <support@oneplus.net>:
##- Não escreva abaixo desta linha -##
Your request (559215) has been updated. To add additional comments, reply to this email with your message typed above this line.

Joey
Joey (OnePlus)
17 de fev 05:25

Hi Henrique Campos,

Thank you for reaching OnePlus. My name is Joey. I will be handling this ticket at this moment.

I would like to ask if we can now tag this ticket as Solved/Closed.

If you have further questions, you can contact us anytime.

Looking forward to your response.

Best Regards,
Joey

Henrique C
Henrique Campos
17 de fev 04:52

Hello Joey

No, everthing its ok.

I dont have my phone, on conclusion is a great help of you.

Best Regards

NEVER SETTLE

2016-02-16 20:39 GMT+00:00 Joey (OnePlus Support) <support@oneplus.net>:

Joey
Joey (OnePlus)
17 de fev 04:39

Hello Henrique,

Thank you for the update. Would there be anything else that I can help you with?

Please let me know if you need further assistance.

Sincerely,

Joey

Henrique C
Henrique Campos
17 de fev 04:29

Ok Joey,

Paypal have my money and the Oneplus have my mobile phone in stock.

Great Job

NEVER SETTLE

2016-02-16 19:41 GMT+00:00 Joey (OnePlus Support) <support@oneplus.net>:

Joey
Joey (OnePlus)
17 de fev 03:41

Hi Henrique,

Good day.

Thank you for reaching back to us. Your Order Number 1600313754 is currently on "Paypal_Cancelled_Reversal" status. We just need to wait for this process to complete.

Please let me know if you need further assistance.

Sincerely,

Joey

Henrique C
Henrique Campos
16 de fev 21:53

I still dont have the traking Number, Mobile phone. I Wil give up. The true you dont want Sales.

No dia sexta-feira, 12 de fevereiro de 2016, Joey (OnePlus Support) <support@oneplus.net> escreveu:

Joey
Joey (OnePlus)
12 de fev 22:13

Hi Henrique,

Thank you for your reply and I'm glad to know that your issue is now resolved. Meanwhile, I will be tagging your ticket already as “Solved”. Should you need further assistance, please do not hesitate to contact us. OnePlus is always looking for ways to serve you better.

Regards,
Joey

Henrique C
Henrique Campos
12 de fev 18:51

Ok, thank you

Joey
Joey (OnePlus)
12 de fev 06:39

Hi Henrique,

Is there anything else that I can assist you with?

If there is none, I will be tagging this ticket as solved.

If in case you have further questions or inquiries feel free to contact us anytime.

Regards,
Joey

Henrique C
Henrique Campos
12 de fev 05:23

Thank you Joey

Regards

No dia 11 de fevereiro de 2016 às 21:06, Joey (OnePlus Support) <support@oneplus.net> escreveu:

Joey
Joey (OnePlus)
12 de fev 05:06

Hi Henrique,

Good day!

Thank you for the fast response.

Shipping is calculated based on shipping address and shipping method. The following options can be selected during checkout:
Standard Shipping (3 business days processing time + 3-7 business days)
Priority Shipping (3 business days processing time + 2-5 business days)

Please note that all delivery dates are estimates only. Additional charges will be necessary for shipping to addresses in remote locations. We are unable to ship to PO Box addresses.

If in case you have further questions or inquiries feel free to contact us anytime.

Regards,
Joey

Henrique C
Henrique Campos
12 de fev 03:43

Hello Joey

Greetings from Portugal

I already canceled the complaint on paypal . The paypal site, say they will inform the OnePlus of my decision .

Yes, you can send the products I ordered the OnePlus .

Can you tell me when the products arrive ?

Or tell me which is scheduled for delivery ?

Joey, thank you for your email

Best Regards
Henrique Campos

No dia 11 de fevereiro de 2016 às 19:14, Joey (OnePlus Support) <support@oneplus.net> escreveu:

Joey
Joey (OnePlus)
12 de fev 03:14

Hi Henrique,

Thank you for reaching OnePlus.

I really apologize for the delayed response as we are handling a large volume of tickets.

Upon checking, your order was reversed by PayPal. You can place order again if you still want the products. Sorry if any inconvenience caused.

Regards,
Joey

Henrique C
Henrique Campos
11 de fev 04:33

559388 Order Number: 1600313754 1 hour ago Solved

It is a joke . Can send please email Pete Mr Lau and Mr Carl Pei , or a your superior , for they realize , how you treat the customer. Thank you

Henrique C
Henrique Campos
11 de fev 04:20

Dear sirs

The OnePlus can not respond to what I ask in my email ??

Does your administration know that a customer wants to buy your products , and you can not solve a problem, I once again will return to repeat .

At the request of paypal, I send an email at their site, to say, if it is possible you (oneplus company) put the value of 7.48 euros on my credit card or deduct this amount on the invoice.

And of course, you send me only 1 OnePlus OTG Cable, Artigo n.º 0202000601 (7,49 euros).

And again I ask , how do you want to solve ??

It is frustrating

2016-02-10 10:11 GMT+00:00 System (OnePlus Support) <support@oneplus.net>:

Henrique C
Henrique Campos
10 de fev 08:18

Dear sirs

At the request of paypal, I send an email at their site, to say, if it is possible you (oneplus company) put the value of 7.48 euros on my credit card or deduct this amount on the invoice.

And of course, you send me only 1 OnePlus OTG Cable, Artigo n.º 0202000601 (7,49 euros)

Thanks again for your attention
Henrique Campos
Estoril
Portugal

No dia 9 de fevereiro de 2016 às 23:46, Henrique Campos <hjbcampos@gmail.com> escreveu:

Dear Sirs,

How can I fix my mistake?
I just want 1 Qtd - OnePlus OTG Cable, Artigo n.º 0202000601 (7,49 euros), and not 2 Qtd (14,98 euros)
Thanks for your help
Henrique Campos


---------- Mensagem encaminhada ----------
De: service@paypal.com<service@paypal.com>
Data: 9 de fevereiro de 2016 às 23:23
Assunto: Recibo do seu pagamento para DA SHENG INTERNATIONAL TRADE CO., LIMITED
Para: Henrique Campos <hjbcampos@gmail.com>

2016/02/09 23:23:36 GMT+00:00
ID da transação: 3U977619AR932400H (https://www.paypal.com/pt/cgi-bin/webscr?cmd=_view-a-trans&id=3U977619AR932400H)

Olá, Henrique Campos.

Enviou um pagamento de €426,94 EUR a favor de DA SHENG INTERNATIONAL TRADE CO., LIMITED. (support@oneplus.net)

Poderá demorar alguns minutos até que esta transação seja exibida na sua conta.
-------------------------------


Henrique Campos
10 de fev 07:46

Dear Sirs,

How can I fix my mistake?
I just want 1 Qtd - OnePlus OTG Cable, Artigo n.º 0202000601 (7,49 euros), and not 2 Qtd (14,98 euros)
Thanks for your help
Henrique Campos
Estoril
Portugal

---------- Mensagem encaminhada ----------
De: service@paypal.com<service@paypal.com>
Data: 9 de fevereiro de 2016 às 23:23
Assunto: Recibo do seu pagamento para DA SHENG INTERNATIONAL TRADE CO., LIMITED
Para: Henrique Campos <hjbcampos@gmail.com>

2016/02/09 23:23:36 GMT+00:00
ID da transação: 3U977619AR932400H (https://www.paypal.com/pt/cgi-bin/webscr?cmd=_view-a-trans&id=3U977619AR932400H)

Olá, Henrique Campos.

Enviou um pagamento de €426,94 EUR a favor de DA SHENG INTERNATIONAL TRADE CO., LIMITED. (support@oneplus.net)

Poderá demorar alguns minutos até que esta transação seja exibida na sua conta.
-------------------------------

Descrição Preço unitário Qtd Valor
OnePlus 2 64 GB
Artigo n.º 0101040201 €345,00 EUR 1 €345,00 EUR
OnePlus 2 Flip Cover (Black)
Artigo n.º 0206000601 €19,99 EUR 1 €19,99 EUR
OnePlus Power Bank (Sandstone Black)
Artigo n.º 0203000202 €19,99 EUR 1 €19,99 EUR
OnePlus USB Type-C Adapter
Artigo n.º 0217000401 €9,99 EUR 1 €9,99 EUR
OnePlus OTG Cable
Artigo n.º 0202000601 €7,49 EUR 2 €14,98 EUR
Shipping
Artigo n.º Select Shipping Method - DHL-EUDHL €16,99 EUR 1 €16,99 EUR

Subtotal €426,94 EUR
Total: €426,94 EUR
Pagamento €426,94 EUR
Este débito aparecerá no extrato do seu cartão como "PAYPAL *DASHENGINTE"
Pagamento enviado a support@oneplus.net

ID de fatura: 1600313754
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I dont have my products and not traking number.

1ª email

Henrique Campos Thursday at 19:43
Hello Joey

Greetings from Portugal

I already canceled the complaint on paypal . The paypal site, say they will inform the OnePlus of my decision .

Yes, you can send the products I ordered the OnePlus .

Can you tell me when the products arrive ?

Or tell me which is scheduled for delivery ?

Joey, thank you for your email

Best Regards 
Henrique Campos 
Estoril 
Portugal

2 º email

Joey Thursday at 21:06
Hi Henrique,

Good day!

Thank you for the fast response.

Shipping is calculated based on shipping address and shipping method. The following options can be selected during checkout:
Standard Shipping (3 business days processing time + 3-7 business days)
Priority Shipping (3 business days processing time + 2-5 business days)

Please note that all delivery dates are estimates only. Additional charges will be necessary for shipping to addresses in remote locations. We are unable to ship to PO Box addresses.

If in case you have further questions or inquiries feel free to contact us anytime.

Regards,
Joey

3ª email

Joey Friday at 14:13
Hi Henrique,

Thank you for your reply and I'm glad to know that your issue is now resolved. Meanwhile, I will be tagging your ticket already as “Solved”. Should you need further assistance, please do not hesitate to contact us. OnePlus is always looking for ways to serve you better.

Regards,
Joey

4º email

Henrique Campos Yesterday at 13:53
I still dont have the traking Number, Mobile phone. I Wil give up. The true you dont want Sales.

No dia sexta-feira, 12 de fevereiro de 2016, Joey (OnePlus Support) <http://oneplus.net/support> escreveu:

5º email

Joey Yesterday at 19:41
Hi Henrique,

Good day.

Thank you for reaching back to us. Your Order Number 1600313754 is currently on "Paypal_Cancelled_Reversal" status. We just need to wait for this process to complete.

Please let me know if you need further assistance.

Sincerely,

Joey

6º email

Joey Yesterday at 23:11
Hi Henrique,

We do apologize for the confusion you have gone through. Regarding on this process. I would now tag this ticket as closed, since everything has already been sorted out. By the way here is your reference number regarding on your PayPal case, just for instance the refund is not yet being processed please check on the information below;

4JM17179A5039980M

If in case you have further questions and inquiries please feel free to contact us we are more than happy to assist.

Have a Great Day!

Regards,
Joey

7º email

Joey Yesterday at 23:27
Hi Henrique,

That's is your reference number if in case you are not refunded by PayPal. Call them if refund is not yet given on you.

Regards,
Joey

8º email

TL LejealM Yesterday at 23:46
Hi Henrique,

Thank you for your prompt response. We do apologize for the inconvenience and we do appreciate your ticket. As we checked the status of your Paypal Reversal, it was already in the process of refund and it's good to go. You just need to give this transaction ID 4JM17179A5039980M to PayPal if you did not receive the refund yet.

Regards,
Lejeal

9º email

TL LejealM Today at 00:03
Hello Henrique,

Yes, you just need to wait for the amount to be refunded in your account. Thank you.

Regards,
Lejeal

10º email (FROM PAYPAL)

Dear Henrique Campos ,

Thank you for contacting PayPal regarding your transaction ID 3U977619AR932400H . My name is Denis and I am glad to assist you today.

Back to our conversation by phone I want to confirm that your transaction ID 3U977619AR932400H made on February 9th to paypal@oneplus.net was successfully completed.

I have reviewed your account and I can confirm that as your dispute for this transaction PP-004-584-766-115 was closed the payment went to the seller's account.

If the seller have any difficulties to see this amount on his account or to withdraw he has to contact his PayPal account manager for more informations.

You can use this email as a proof of your payment.

Please let us know if you need further assistance for this case.

Taking the opportunity I want to thank you for being a valuable member of the PayPal community since August 2013.

I want to inform you that we provide support by phone in English language. If you need our assistance don't hesitate to call 00 353 1 436 9111 (8.00am to 4.30pm GMT Monday to Friday). I will be more that glad to help you.

It is my pleasure to assist you. Thank you for choosing PayPal and I wish the best for you and your family in the lovely Portugal.

Yours sincerely, 
Denis 
PayPal 
Copyright © 1999-2015 PayPal. All rights reserved. 
PayPal (Europe) S.à r.l. et Cie, S.C.A. 
Société en Commandite par Actions 
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg 
RCS Luxembourg B 118 349

------------------------------------------------

It's frustrating , painful , and shows as well as the OnePlus have no idea what you're saying . I feel cheated and truly disappointed with your company . This whole process of OnePlus no one knows how to solve . 
It's amazing and ridiculous.
 
Mr. Lau, I am really Afraid of your company is going to shut down soon. Because I bought a phone with broken camera, and your company sent me back the broken camera. And it was said to be a replacement but I got the same phone.

When I ask for refund., they asked me to send back the good phone in 15 days. Is this a joke? 
 
Pete lau, this is terrible, definitly in disaster, as so I've read all these comments, one plus 2 have two main problems:program and service.

And let me predict your future, your try to escape and pretend nothing, yes, you get the money and lost the hard earned reputation. Close down is soon because you take low profit margin and keep cutting cost. You didn't pay effort in a team and you will in total faliure.

I simply lost 1800hkd,but you will lost everything.

Here is a solution,accept the lost, refund unconditionally,apologies to investors,review and rock again. Or simply be a scammer and notorious forever and ever.

Well...I am a person eligible to FI insitute and I am now working in spiritual realm, I am a prophet!Good luck!


 
Hi my name is Suprajit Roy, tried to find you email addresses from all websites was not able to, I bought one plus x for my wife with hard earned money on our marriage to gift her which only two months old, I am very disappointed to say this product of your is so non sturdy because with well back cover to protect it phone fall from bed when it was vibrating and the bottom right hand side front glass broke, for this I emailed your India managing director Vikash who never responded to my email, if you can email me to my email address menanu0724@gmail.com, I will share those emails and pictures with you, after email one associate from.customer care called and kept of parroting the it will not be covered, I told him I will pay but give me new phone but he still denied and kept on saying the same thing so if he cannot help the customer than why was he assigned on my case why didn't you managing director did not email because I emailed him and was expecting response from,very poor service I must say, my request to you please tell your staff to provide a better service as it a very sad to see this poor service, I thought oneplus will make an exception for this and replace the phone but the service is pathetic, I will buy a Motorola phone which I also use and very with phone quality and service, will never recommend my friends from buying it
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