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OnePlus One will be priced below $500 USD unlocked and off-contract, guaranteed.
#NeverSettle  +OnePlus 
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Well now you really have my attention!
 
I see. They should really put more on their website about it. 
Adam K
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+Jim Hovey you have to remember, cdma is not the norm.. It's the exception. Cdma isn't used anywhere else than America and and a bastardized version in some parts of China. 
 
+adam krisko Maybe so, but it is a big market. The Motorola Droid CDMA phones showed they could give the iFruit a run for the money. But ignoring a viable market ... that's any company's choice and you're right. Anyway best wishes.
Adam K
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+Jim Hovey I agree, but they are trying to please the broadest customer base, which is GSM. (I used to work for verizon, and recently switched service to T-Mobile) Including cdma in their builds is lot more R&D and coding, plus more cost with parts. Everything will be switching to lte and volte (which is GSM based) anyway. So hopefully (soon) cdma will be a thing of the past. 
 
Just remember that when selling off contract, you're competing with Nexus devices.
The 16GB Nexus 5 goes for $350, and it's brilliant.
 
What brilliant person decided to call this device "OnePlus One"

Don't we have enough ones in tech. Nexus One, HTC One, HTC One X, X Box One...geez
 
+Pete Lau this phone will be my next phone if it has a a screen size over 5 inches and a big battery.
 
I just hope there will be enough available at launch. It's gonna be hard waiting for this phone when the galaxy s5 is almost here
 
Well, the price is nice, but now only the specs are missing....
 
Yeah...Now we are talking.
 
Hi +Pete Lau , regarding your guarantee, do you guarantee it will be below 500 USD in Europe, too? Because that is right now 364 EUR. It is too much for me, but I'm willing to pay it if the phone worth it. I'm really excited about it and I think all your team are doing a great work. But, please, confirm that your guarantee is worldwide, please. I won't pay 500 EUR (687 USD). Thank you.
 
Pete, may you send me a OnePlus One sample to show your compatriot, Hou Yifan, Woman World Chess Champion, at León ( Spain) next June?. She got an iPhone, so may be she  changes her mind after seeing your new marvel. :-)).
Thanks in advance and congratulations.
Amador Cuesta ( amadorcuesta@gmail.com)
 
I am in South Africa and I'm really sad that we've been shut out of experiencing this flagship killer, and not to mention the wonderful price tag that this phone has, can you please make a plan Pete.
 
Love the look and design of the phone. No bloatware and all off contract. Good thing Im with T-Mobile. Now just gotta get an invite so I can get one. 
 
We have the same philosophy but the logic of sending an invite to a country that is not covered yet makes no sense. (Hope the wait is very short)
I only settle for the best as we only live a few years, so why go for anything less.
Cant wait to see you next project. Mr Lau. & my phone :)
 
Just ordered my 1+1 sandstone black 64g! Can't wait! 
 
Mine just broke and I can't even get hold of Support?? Could someone help?
FatCat
 
could sir send me an invitation to get this phone.waiting since more then one month.and the other people who allready got invitations they just started business.plzzz help
 
Hi ,

Worst Voice customer support experienced .....One rep Vishal was one of the horrible person I spoke in the customer support after a long time.......

This cannot get any better its been close to two weeks still i will not receive my handset this is really disgusting...one of the customer rep whom i spoke on 2nd April confirmed that I would receive the replacement ...if the customer service center initiates the process.

Today this person Vishal is telling a different thing I will get  my handset repaired ...Well I would want my phone to be replaced now...

If this is the process...I will have to initiate a legal action on the company and also put in my comments in your blogs so that feature buyers would be aware of your policy and process of customer service and delay .....

One of bizarre thing heard from Vishal was he said there is reporting manager and also there is no escalation process and also said he cannot transfer call ...

WORST CUSTOMER SERVICE EXPERICENE..

PLEASE PROVIDE ME THE WHAOM TO CONTACT IF I AM NOT HAPPY WITH THE SERVICE FROM CUSTOMER SUPPORT..
 
Dear Sir
This is Avinash Verma,I bought one plus one in february ,IMEI 865800022415878. I would like to bring to your kind notice about my issue regarding one plus one. Whenever I talk with anyone they complain that they are not able to hear my voice properly(It's like lot of disturbance).
I started facing mic issue around last month. So gave it to service centre  Regenersis (India) Private Limited, Karve Road, Pune- 411 004 on 2nd July. They charged me Rs. 1315(Please see the scan copy of the bill with attachments).I got my phone from back on 3rd July. After 1 day again I started getting same problem. So I approached Service Centre again on 7th July. I got a call from Service Centre on 9th July. So I went there, and again the problem was same. The problem was not taken into action. Instead the Service centre guy told me to change my sim card. On asking for explanation he brought a fresh one plus one piece and inserted my sim into that phone, but there was no problem while communicating. So he told he will look further and told me to leave the phone. On 10th July I got a call from service centre, So I approached. I verified and there was no problem with mic.The Service centre guy told me that he had installed Oxygen OS in my phone. It was all good until yesterday.
I started getting problem again.I can't afford to go to Service Centre again and again when you invest Rs.22098 on a phone. It's not even 6 months buying the phone and facing the problem again and again. It's terrible to see that. I am pursuing my Internship, Timing for Internship is 9:30 to 5:30 everyday(except sundays),and the Service centre is 15Km away from my place and is open till 6 p.m. I can't afford to go to Service Centre again and again.It is distracting me from Internship. I am losing my patience. There is a lot of expectations from a phone when you buy it for 23k.
Sir, I would be highly obliged if you look into this grave matter and take an appropriate action.
Regards
Avinash Kr. Verma
Ph.+91-9960551086
Pune-46,Maharashtra,
INDIA.
 
Hi,

I had visited the service centre regarding the alert switch and captive button issue and i had been asked to deposit the phone again. Kindly pay attention to following details:

Previous Job Details:

1.) IMEI : 867290026161793
2.) Job No. :SRRG011160109001
2.) Issue : Screen Defect
3.) Submission Date : 09/01/2016
4.) Date Of Receiving : 11/02/2016
5.) Time Taken 1 Month 2 Days

Current Status :

1.) After receiving from service centre device had 2 new issues :
a) Left side alert switch not working
b) On screen capacitive buttons not working.
c) This clearly states that service centre does not check the device post repair process.
2.) I was asked my customer care via email which i had received on 12/02/2016 at 5:32 PM with request id 208431 "I would like to inform you that please visit service centre and call to our support number from the service centre. So that our escalation team will speak with service centre representatives and address the issue."
3.) Upon calling the first time i was asked to call after 12 PM since no escalation team member was available
4.) Upon calling the second time i was asked to wait as escalation team member was busy.
5.) The member at service centre Mr. Vimal 8090629055 had again asked me to submit the phone and he would place the order for the part again.(Kindly refer to Previous Job Details,according to which i will again have to wait for 1 month for the device to get repaired)
6.) I have wasted enough of my time on this repair process and i am no longer interested in wasting any more of my precious time.

7.) I WANT A BRAND NEW DEVICE OR REFUND MY MONEY.

Regards,
Pranav Awasthi
8795930630

On Sat, Feb 13, 2016 at 11:19 AM, Pranav <pranavawasthi@gmail.com> wrote:
Hi,

According to the previous email sent by you i have called the customer support at 11:12 AM from service centre and i was told to call back after 12:00 PM since there is no escalation team member available. Now i have to wait for almost 1 hour for the escalation team member to call me back.

Case Number given to me: 209197

Regards,
Pranav Awasthi

On Fri, Feb 12, 2016 at 5:32 PM, <support.in@oneplus.net> wrote:
Dear Pranav,

Greetings from OnePlus!

This is with reference to your request number 208431.

I apologize for the inconvenience caused to you.

I would like to inform you that please visit service centre and call to our support number from the service centre. So that our escalation team will speak with service centre representatives and address the issue.

For any further assistance or information please do not hesitate to contact us back.

Thanks & Regards!

Chandana
OnePlus
18001028411(Toll Free)
+914041412125(Chargeable)
Email support.in@oneplus.net



--
Pranav Awasthi



--
Pranav Awasthi
 
For this Pete Lau??? :-(



OnePlus

#505826 Display damaged

Last Wednesday at 12:24 AM  Luís Miguel Neiva Teixeira

Open

The display of my oneplus one is damaged ... :-( how much it costs to fix it ? Thks !!!

Comments



Luís Miguel Neiva Teixeira 12/01/2015

The display of my oneplus one is damaged ... :-( how much it costs to fix it ? Thks !!!



Leo 12/01/2015

Hi Luis,

Welcome to OnePlus Customer Service, My Name is Leo and I am going to handle this ticket.

I'm sorry to hear about your phone. Can you please provide us a photo showing the physical condition of your phone so I can forward your ticket to our repair team for further assistance.

Best Regards, 
Leo



Luís Miguel Neiva Teixeira 12/01/2015

Hi, 
As requested sending attached photos..

Thanks,

Luís Neiva

photo3.jpg (60 KB)photo2.jpg (90 KB)photo1.jpg (70 KB)



Christian 12/01/2015

Hi Luis,

For further details, I will escalate this to the relevant department.

If you have any inquiries, Please dont hesitate to email us.

Best Regards, 
Christian



Alex 12/09/2015

Hi Luis,

Good day.

Thank you for your patience. We have begun processing your RMA based on the feedback from our technicians.

These are the product(s) approved for repair and the estimated price of the repair (please note that this is only an estimate and that the final repair price will be quoted after the inspection done at our repair center):

1 - OnePlus One Sandstone Black 64 GB

Repair Price: 105

Please follow the steps below to complete the RMA process:

Step 1: Get prepared 
• Please take the necessary precautions in making sure you back up all your data and remove any additional accessories or personal items from the device.
• Please print the RMA slip found here and fill in all the required fields. Once completed, please place it in your parcel before shipment. 
• Please include the receipt for your device in your parcel. This can be found in your OnePlus.net account under My Orders.

Step 2: Arrange a pick-up for your device
• You will be contacted within the day by our partner ICP and a pick-up will be arranged.

Please note: All returned products are subject to inspection upon arrival. Should the device not meet the conditions of ourwarranty, we reserve the right to have it resolved by either of the following two approaches upon your confirmation: 
1) Customer will pay for the quoted repair fee to repair the device
2) Customer will pay for the two-way shipping costs to return the damaged device.

RMA ID: 505826

Have a safe day!

Thanks,
Carmel



Luís Miguel Neiva Teixeira 12/10/2015

I enclose a picture where QTY oneplus is 0 and the charger is 1 .... Is that right? I sent oneplus not to repair the charger ...

Screen Shot 2015-12-10 at 14.02.36.png (50 KB)



Janice 12/10/2015

Hi Luis,

Good day!

Thanks for reaching out. Sorry for the confusion, that is just a system bug. No worries, from our end, we can see that it is the device that needs to be repaired and not the other items indicated. Please send only the device and do not include the charger.

Please let us know if you have other inquiries regarding the process so we can assist you further. Thank you!

Best regards,

Janice



Luís Miguel Neiva Teixeira 12/15/2015

Hi,

I don't have a tracking number of yours partner ICP. how goes this process?

thks

Luís



Jelly 12/15/2015

Hello Luís,

I'm just following up on the status of your RMA.

Could you please let us know if you were able to send out your parcel using the shipping label we provided? Kindly check your email from time to time.

Let me know if you have any further questions.

Regards,
Jelly



Luís Miguel Neiva Teixeira 12/18/2015

Hi, 
I have sent oneplus one last Friday already received . I have no tracking number ... :-( can provide the tracking number ????????

Thanks,

Luís



Alex 12/18/2015

Hi Luis,

A pleasant day to you.

Thank you so much for keeping in touch.

May I know if you receive the shipping label? If so, you can check it there the waybill or the tracking number.

Please be free if you have other concerns.

Thank you and have a safe day!

With care,
Carmel

Carmel



Luís Miguel Neiva Teixeira 12/20/2015

Hi, 
I don't received anything. You alredy received the package? I send Oneplus with yours partner ICP but they dont give me anything, any tracking number... You have this information? The package is alredy there in Oneplus? :-)

Tknks

Luís



Alex 12/20/2015

Hi Luís,

Thank you for the information. Once the returned device is received and passes the inspection, we will update you immediately. 
If you have any other questions or concerns please feel free to ask.

Thank you for your patience and cooperation.

Best regards,

Joseph



Luís Miguel Neiva Teixeira 01/02/2016

Hi, 
I think it was time for me repair my oneplus ... The repair of my oneplus is too simple to take as long ... :-( it is working well only need to replace the glass. 
Already I bought several things to you guys for family , I send invitations to friends and think it would be time to treat me more fairly. please resolve my problem... :-(

Thanks,

Luís



Alex 01/05/2016

Hi Luís,

We're glad to let you know that your repair has just been completed!

Once your device is sent, you will receive an email with your tracking number :)

Please let us know if you have any additional questions.

Thank you!

Marty



Luís Miguel Neiva Teixeira 01/06/2016

Hi, 
My device is not repaired!!! :-( 
To fix my Oneplus one is so easy why Oneplus don't do that???? I need my phone.. :-(

Luis



Luís Miguel Neiva Teixeira 01/06/2016

Hi, 
My device is not repaired!!! :-( 
To fix my Oneplus one is so easy why Oneplus don't do that???? I need my phone.. :-(

Luis



Luís Miguel Neiva Teixeira 01/13/2016

"Hi Luís,

We're glad to let you know that your repair has just been completed!

Once your device is sent, you will receive an email with your tracking number :)

Please let us know if you have any additional questions.

Thank you!

Marty"

Hi,

Yes, i have an additional question... Is everybody in there? :-(

Please someone to resolve my problemas...

Luis



Luís Miguel Neiva Teixeira 01/13/2016

"Hi Luís,

We're glad to let you know that your repair has just been completed!

Once your device is sent, you will receive an email with your tracking number :)

Please let us know if you have any additional questions.

Thank you!

Marty"

Hi,

Yes, i have an additional question... Is everybody in there? :-(

Please someone to resolve my problemas...

Luis



Luís Miguel Neiva Teixeira 01/15/2016

Avatar 
Marty 01/05/2016 
Hi Luís,

We're glad to let you know that your repair has just been completed!

Once your device is sent, you will receive an email with your tracking number :)

Please let us know if you have any additional questions.

Thank you!

Marty

(Waiting). :-(

Luís



Alex 01/16/2016

Hi Luís,

Good day!

Thanks for your prompt and professional attention. We are currently processing the phone for shipment. Once processing is completed, you will be notified with the tracking number on your email so you can follow your device.

Hope all is well!

Best regards,

Yosef



Luís Miguel Neiva Teixeira 01/18/2016

Hello??????



Luís Miguel Neiva Teixeira 01/26/2016

And waiting... :-(



Alex 01/28/2016

Hi Luís,

I’m sorry to hear that you are still experiencing the same problem even after the phone has been sent for repair. Can you please send us copy of the report from our service center. We would like to ask for those information so we will escalate your concern and we will provide appropriate actions. We will be in touch soon.

Thank you for your patience.

Regards, 
Llores



Luís Miguel Neiva Teixeira 01/28/2016

Hi, 
Copy? Which copy? So long waiting ... :-( several of his colleagues told me it was repaired and it would be sent and send to my email the tracking number, but so far not received anything ... 
Last week someone identifying himself being the logistics of oneplus assured me last week the equipment would be in my home at last friday but so far nothing ... not contacted me or anwser me (+351 964853706)... 
What is it ???

Luís



Luís Miguel Neiva Teixeira 02/02/2016

Hello??? Someone to resolve my problem??? so easy fix it end one plus do nothing... :-( What happen???



Luís Miguel Neiva Teixeira 02/02/2016

I need my phone working!!!! :-(



Luís Miguel Neiva Teixeira 02/05/2016

What's up??? :-(



Alex 02/09/2016

Hi Luís,

We're glad to let you know that your repair has just been completed!

Once your device is sent, you will receive an email with your tracking number :)

Please let us know if you have any additional questions.

Thank you!

Alex



Luís Miguel Neiva Teixeira Last Wednesday at 12:24 AM

They are playing with me???? :-(



 
Hi Sir ,

From India - your team is cheating the people of India -

Today, after a month when I called for the issue status (Reported in Jan for always ask before making a call is not working) , it has been told that it is fixed now..that I have already got updated 2.2.1 few days back. And the customer care person asked me to follow the steps to wipe data and cache which I have done. Please note that till date you guys have just made me wipe everything me atleast 7-8 times. Is 
it a joke.
But to be my surprise issue again came back after sometime, and wiping data and cache gave me overhead of setting up everything again. You guys have the worst customer care (India)

You dont have a basic feature fix in these many days..you are just fooling around. Dont sell ..like this.

You do your job and I will do mine..I will continue to give worst review (honest review) to everyone and stop atleast my faimly and friends from buying this cheap product. HUH
Today's reference number where the lier lady told everything false : 225472
Now its very high time ..either give me solution or refund my money or else only option I have is I will file a case in consumer court, I have all your false mails & call records with me.
If you want let me know I can give you all the complain id which were closed without any resolution. 
 
You dont have any escalation matrix...It doesnt work Sir..to me its my worst phone till today
 
Dear Mr Pete Lau

Ref:

Ordered on 21 September 2015 Order# 403-6601205-2856308 (Amazon.in)

Ticket no: 601701

It is unfortunate that I bought your OnePlus Two device. All my hope on your product has vanished when I too have fallen prey to the BUG in your device that the whole world talks about - Home button & Fingerprint scanner breakdown.

There is not escalation mechanism and there is no one to resolve the issue.

Hence, I have chosen to add a comment on your G+ page.

If the issue is not resolved, I will not hesitate to escalate on the legal channels and also lodge a formal complaint with all the consumer forums.

Your company knows that there is a definite issue in the device but have done nothing about it.

Your should have recalled the devices and replaced it with bug-free ones. You did not do that and it is a breach of trust and betrayal of loyalty of your customers.

If you continue to sell substandard products under the finish of a premium then you are going to tarnish your company image yourself.

We have been cheated royally.

As the head of the company, I am sure you don't want the loyal customer to turn against your brand.

Please intervene and resolve this issue.

Refund my money and take back your buggy device.

Yours truly
Mohanakannan




 
Dear Mr. Pete Lau,
I am glad that you are an Alma Mater of Zhejiang University. I purchase your smartphone OnePlus2 (Sandstone Black, 64GB) from Amazon India (Order ID: 404-8129945-3517114; Seller: Cloudtail India) on 27/11/205(X000EPWDFT; IMEI=869289024020397). But it has a manufacturing defect as this piece smartphone hangs frequently, freezes, and gets bricked a lot. Kindly order for its replacement.
Best regards,
Professor M A Akbar, 8/7, OC,
Haryana Agricultural University, Hisar (Haryana) 125004.
Email: drma.akbar@gmail.com

 
Hi Pete Lau
i was wondering what the company's plans were regarding the smartwatch market?
 
Good morning my name is Dennis and I live in the UK I purchased a OnePlus x ceramic from your company and I must say what a beautiful phone I dropped a glass on it and damaged the screen this is the first time I have ever broken a phone and I am 67 years old .I arranged to send it to your repair agents in Germany I have since been contacted by them saying needs a new screen and a new ceramic back on it when the back was perfect now I know repair can be a problem but they have quoted almost the original cost of the phone and I am very disappointed having only owned the phone for less than two months I now find its scrap as I cannot afford to pay the ridiculous cost of repair what a great shame Dennis Adams
sac cas
 
hello sorry for bothering but I never settle in and really want to buy the oneplus3 but in my country those who sell at market prices really expensive. I know from the official website you sell it and let me know if you ship to my country. From already thank you very much
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