I dont have my products and not traking number.
Henrique Campos Thursday at 19:43
Greetings from Portugal
I already canceled the complaint on paypal . The paypal site, say they will inform the OnePlus of my decision .
Yes, you can send the products I ordered the OnePlus .
Can you tell me when the products arrive ?
Or tell me which is scheduled for delivery ?
Joey, thank you for your email
2 º email
Joey Thursday at 21:06
Thank you for the fast response.
Shipping is calculated based on shipping address and shipping method. The following options can be selected during checkout:
Standard Shipping (3 business days processing time + 3-7 business days)
Priority Shipping (3 business days processing time + 2-5 business days)
Please note that all delivery dates are estimates only. Additional charges will be necessary for shipping to addresses in remote locations. We are unable to ship to PO Box addresses.
If in case you have further questions or inquiries feel free to contact us anytime.
Joey Friday at 14:13
Thank you for your reply and I'm glad to know that your issue is now resolved. Meanwhile, I will be tagging your ticket already as “Solved”. Should you need further assistance, please do not hesitate to contact us. OnePlus is always looking for ways to serve you better.
Henrique Campos Yesterday at 13:53
I still dont have the traking Number, Mobile phone. I Wil give up. The true you dont want Sales.
No dia sexta-feira, 12 de fevereiro de 2016, Joey (OnePlus Support) <http://oneplus.net/support
Joey Yesterday at 19:41
Thank you for reaching back to us. Your Order Number 1600313754 is currently on "Paypal_Cancelled_Reversal" status. We just need to wait for this process to complete.
Please let me know if you need further assistance.
Joey Yesterday at 23:11
We do apologize for the confusion you have gone through. Regarding on this process. I would now tag this ticket as closed, since everything has already been sorted out. By the way here is your reference number regarding on your PayPal case, just for instance the refund is not yet being processed please check on the information below;
If in case you have further questions and inquiries please feel free to contact us we are more than happy to assist.
Have a Great Day!
Joey Yesterday at 23:27
That's is your reference number if in case you are not refunded by PayPal. Call them if refund is not yet given on you.
TL LejealM Yesterday at 23:46
Thank you for your prompt response. We do apologize for the inconvenience and we do appreciate your ticket. As we checked the status of your Paypal Reversal, it was already in the process of refund and it's good to go. You just need to give this transaction ID 4JM17179A5039980M to PayPal if you did not receive the refund yet.
TL LejealM Today at 00:03
Yes, you just need to wait for the amount to be refunded in your account. Thank you.
10º email (FROM PAYPAL)
Dear Henrique Campos ,
Thank you for contacting PayPal regarding your transaction ID 3U977619AR932400H . My name is Denis and I am glad to assist you today.
Back to our conversation by phone I want to confirm that your transaction ID 3U977619AR932400H made on February 9th to email@example.com was successfully completed.
I have reviewed your account and I can confirm that as your dispute for this transaction PP-004-584-766-115 was closed the payment went to the seller's account.
If the seller have any difficulties to see this amount on his account or to withdraw he has to contact his PayPal account manager for more informations.
You can use this email as a proof of your payment.
Please let us know if you need further assistance for this case.
Taking the opportunity I want to thank you for being a valuable member of the PayPal community since August 2013.
I want to inform you that we provide support by phone in English language. If you need our assistance don't hesitate to call 00 353 1 436 9111 (8.00am to 4.30pm GMT Monday to Friday). I will be more that glad to help you.
It is my pleasure to assist you. Thank you for choosing PayPal and I wish the best for you and your family in the lovely Portugal.
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It's frustrating , painful , and shows as well as the OnePlus have no idea what you're saying . I feel cheated and truly disappointed with your company . This whole process of OnePlus no one knows how to solve .
It's amazing and ridiculous.