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Pete Lau
Lives in Shenzhen, China
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Pete Lau

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Priced under $500 doesn't mean $499. The OnePlus One will definitely be available for under $400. #NeverSettle  +OnePlus 
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Respected sir mr lau
I bought one plus last year with my. Precious savings thinking it'd be a great buy. To my horror,the phone has been nothing but a problem right from the start..always having charging issues.. takes forever to charge.,shutsdown without notice even witha. Good battery left too. Raised multiple RMAs finally got it to your repair center and phone is returned unrepaires as they say it has been exposed to liquid while I have been raising this concern right from the time I bought the phone. I am sure there is no such exposure ae am a very light user and take care of it very well.
Anyway with no solution and my phone reduced to. Useless piece I have finally given up. .it lasted ONLY An year for me and am really disappointed dejected and frustrated that I trusted rather than going through other big names.
Very sad.
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Come and meet us!
Any OnePlus fans in Beijing this Monday? +Pete Lau and +Steve Kondik will be there hosting a fireside chat. Register here:
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i have purchased One plus 2 from amazon, i have faced problem in my phone, then i go to service centre, he update my phone after that i have receive a message from one plus that upgrade my mobile from lolipop to mashmallow after that i done then my phone getting shut down, i already drop mail and register the complaint.... but no response from your side ...
complaint no is-294306
please do the needful for the same
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Pete Lau

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Something big will happen tomorrow! I am very excited:)
Archan Nair's profile photoDerek Ross's profile photoHarris Ahmed's profile photoHenrique Campos's profile photo
It is very sad that story. Yesterday I bought or ordered via paypal a oneplus2, a few more accessories. Purchase in the OnePlus site, one of the accessories, which would buy, instead of clicking one, number, clicked 2 times or quantities. When the order or the payment was already in PayPal, instantly emailed to paypal and support OnePlus. I explained and admitted my mistake, and asked that the 426 euros would have to pay, they could discount the value of 7.98 euros (accessory value to more) discount on 426 euros or put back on the credit card. Already I sent yesterday 1 email to OnePlus, and during the day plus 2. Answer, absolutely nothing. And the saddest thing is that I registered the problem on the OnePlus site, and they put it was resolved. At this time already I made a complaint to Paypal, in order to recover my money. All this story is very sad, and just do not understand why the OnePlus does not respond to a customer who wanted to buy products from them. It's frustrating. Sorry my bad english.  

Order Number: 1600313754

559388 Order Number: 1600313754
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Pete Lau

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What's your favorite kind of cookie?

I'm looking for a CEO, Cookie Experience Officer. He/she needs to have a deep understanding of cookies, to be able to taste and rate cookies masterfully. Daily tasks consists of sampling a variety of cookies from around the world.

Please share this and help me find my CEO. Finders' bonus! :)
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I love cookies, but being a vegetarian for life, I can not eat/taste cookies that contain Eggs. (Year I am that strick :)). So yeah I can test most cookies (like 1.5% of all type of cookies :). So should I start designing my CEO Visiting Cards??
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Pete Lau

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Why can't we flash Android on iPhones?
Erol Sever's profile photoDan Cr4sh's profile photoAshutosh Saraf's profile photoSujay Goswami's profile photo
Apple software isn't open source like Android Open Source Project [AOSP] where we can't really play around with the software and allow customization... iOS is more of a secured operating system...
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Pete Lau

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When I met +Steve Kondik and +Koushik Dutta a few weeks ago, they shared their plans for the future of +Cyanogen Inc. with me. I have great faith in their product and their team, and look forward to what’s coming.
What's next?

A few weeks ago, +Koushik Dutta and I were able to meet with +Pete Lau in Shenzhen and we began discussing our vision for a phone that would fuse truly amazing software with the highest quality hardware available. Together, we’re setting out to create that product. Stay tuned.
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I dont have my products and not traking number.

1ª email

Henrique Campos Thursday at 19:43
Hello Joey

Greetings from Portugal

I already canceled the complaint on paypal . The paypal site, say they will inform the OnePlus of my decision .

Yes, you can send the products I ordered the OnePlus .

Can you tell me when the products arrive ?

Or tell me which is scheduled for delivery ?

Joey, thank you for your email

Best Regards 
Henrique Campos 

2 º email

Joey Thursday at 21:06
Hi Henrique,

Good day!

Thank you for the fast response.

Shipping is calculated based on shipping address and shipping method. The following options can be selected during checkout:
Standard Shipping (3 business days processing time + 3-7 business days)
Priority Shipping (3 business days processing time + 2-5 business days)

Please note that all delivery dates are estimates only. Additional charges will be necessary for shipping to addresses in remote locations. We are unable to ship to PO Box addresses.

If in case you have further questions or inquiries feel free to contact us anytime.


3ª email

Joey Friday at 14:13
Hi Henrique,

Thank you for your reply and I'm glad to know that your issue is now resolved. Meanwhile, I will be tagging your ticket already as “Solved”. Should you need further assistance, please do not hesitate to contact us. OnePlus is always looking for ways to serve you better.


4º email

Henrique Campos Yesterday at 13:53
I still dont have the traking Number, Mobile phone. I Wil give up. The true you dont want Sales.

No dia sexta-feira, 12 de fevereiro de 2016, Joey (OnePlus Support) <> escreveu:

5º email

Joey Yesterday at 19:41
Hi Henrique,

Good day.

Thank you for reaching back to us. Your Order Number 1600313754 is currently on "Paypal_Cancelled_Reversal" status. We just need to wait for this process to complete.

Please let me know if you need further assistance.



6º email

Joey Yesterday at 23:11
Hi Henrique,

We do apologize for the confusion you have gone through. Regarding on this process. I would now tag this ticket as closed, since everything has already been sorted out. By the way here is your reference number regarding on your PayPal case, just for instance the refund is not yet being processed please check on the information below;


If in case you have further questions and inquiries please feel free to contact us we are more than happy to assist.

Have a Great Day!


7º email

Joey Yesterday at 23:27
Hi Henrique,

That's is your reference number if in case you are not refunded by PayPal. Call them if refund is not yet given on you.


8º email

TL LejealM Yesterday at 23:46
Hi Henrique,

Thank you for your prompt response. We do apologize for the inconvenience and we do appreciate your ticket. As we checked the status of your Paypal Reversal, it was already in the process of refund and it's good to go. You just need to give this transaction ID 4JM17179A5039980M to PayPal if you did not receive the refund yet.


9º email

TL LejealM Today at 00:03
Hello Henrique,

Yes, you just need to wait for the amount to be refunded in your account. Thank you.


10º email (FROM PAYPAL)

Dear Henrique Campos ,

Thank you for contacting PayPal regarding your transaction ID 3U977619AR932400H . My name is Denis and I am glad to assist you today.

Back to our conversation by phone I want to confirm that your transaction ID 3U977619AR932400H made on February 9th to was successfully completed.

I have reviewed your account and I can confirm that as your dispute for this transaction PP-004-584-766-115 was closed the payment went to the seller's account.

If the seller have any difficulties to see this amount on his account or to withdraw he has to contact his PayPal account manager for more informations.

You can use this email as a proof of your payment.

Please let us know if you need further assistance for this case.

Taking the opportunity I want to thank you for being a valuable member of the PayPal community since August 2013.

I want to inform you that we provide support by phone in English language. If you need our assistance don't hesitate to call 00 353 1 436 9111 (8.00am to 4.30pm GMT Monday to Friday). I will be more that glad to help you.

It is my pleasure to assist you. Thank you for choosing PayPal and I wish the best for you and your family in the lovely Portugal.

Yours sincerely, 
Copyright © 1999-2015 PayPal. All rights reserved. 
PayPal (Europe) S.à r.l. et Cie, S.C.A. 
Société en Commandite par Actions 
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg 
RCS Luxembourg B 118 349


It's frustrating , painful , and shows as well as the OnePlus have no idea what you're saying . I feel cheated and truly disappointed with your company . This whole process of OnePlus no one knows how to solve . 
It's amazing and ridiculous.
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Pete Lau

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OnePlus One will be priced below $500 USD unlocked and off-contract, guaranteed.
#NeverSettle  +OnePlus 
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Respective sir,
Sir can you please offer me one plus 3T for testing I could not afford it because I am only 14 years old I know that your products are very good and you invent such products very good. you understand the customers I also have a YouTube channel my channel name is Tech hacks it has only 30 to 40 subscribers so please can you offer it for me the testing. I will very eager to get oneplus 3T please please please I beg to you for that please reply me please dont reply me negative comments please please have positive response and feedback I am from India my address is 13 sneh nagar kailash gin, Khandwa (Madhya Pradesh) (pin=450001) contact no.= +919406660487 plz help me plz you are the owner of it I have sent a email to but they not responded to me my case id is 491134 Thanks for reading I am waiting for your mail please contact me soon.(plz sorry for my poor english)
Yours sincere
Aditya Mungee
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Pete Lau

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Got a chance to catch up with the +CyanogenMod team on my most recent trip to the States. Here we are at their Seattle office.
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Dear Pete,
Greetings From India.....

I would appreciate if you can make your customer feel comfortable with your service center & customer care in India & Abroad. I Purchased Oneplus 2 2.5 Months Back. & You have provided 6 Months of Warranty of which 2.5 month is over by just chasing your company for repair.

1. I purchased this product to gift to my sister
2. Unfortunately My sister Unboxed the product on 19th Day after Purchase since It was with my relative till 19 Days So couldnt return to Ebay .
3. From the Day it was unboxed I started Complaining to seller , & One Plus 2 for replacement & repair.
4. The product was gifted in Nepal where There is no Service Center.
5. Your Customer Service Center Executive Denied to undertake the mobile without Knowing the Root Cause & Returned.
6. But I Insisted my friend to hand it to your service Center & they Took it , But Funny is They Returned the mobile at same Condition as it was give. Nothing was Done.
7. Technicians are Incompetent or Oneplus 2 Doesnt Know what the problem is?
8. I have already Tried your solution provided in your support website but did now worked

I Just want one answer from you , Is Oneplus has policy of not replacing the mobile despite having severe problems ??

As you can see from the trialing mail that I am frustrated enough. I have made up my mind to lodge a legal complaint against Oneplus Inidia If my rpoblem is not resolved within a week.

I will be flying to Dubai tomorrow. My mobile number is +971-564214475 , will reach ther by 1 PM Dubai Time

Test Case
1. Configure Finger Print
2. Unlock with Finger print
3. Check the Behavior of mobile it will restart automatically multiple time , & anytime. there is no specific time for restart.

How can a Technician can respond Instantly without Understand the issue? Do you have any technique to Identify the issues where there is restart at uncertain time???? or a sufferer will place the mobile at service center & keep sending it back to service center without any result?

Please refer to the attached service sheet from your service center for your reference. I have raised complaint twice in 8 days condition of mobile is same

Case ID #: 385979

Best Regards
Ashutosh Saraf

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Pete Lau

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Never Settle

Today is a special day for me, because today my startup +OnePlus is born.

OnePlus is the realization of my long-standing dream to create a global and innovative company. It is also an opportunity for a group of young people to make their mark on the world. I hope for it to eventually become a playground for tech lovers around the globe.

What kind of a company will OnePlus be? Since leaving +OPPO I’ve spoken with many friends and influencers in the mobile and internet industries. Many visions and opinions were bounced around but we kept returning to one central idea: make the best possible product for users worldwide.

The desire to pursue this goal has been growing inside me since my days leading the Blu-ray division at OPPO. I remember how proud I felt at CES when our OPPO Blu-ray players were spoken of with awe and admiration.

Looking at the smartphone market right now, I see a lot of wannabes but few truly outstanding products fit for the demanding consumer. That's what I want to address with OnePlus.

It's a hard road ahead as I transition from my role as an employee to that of entrepreneur and launch a company from scratch. There will be many difficulties to overcome. I draw my strength and resolve from the success of OPPO's Blu-ray players and the overwhelmingly positive feedback for the OPPO Find 5.

I would like to thank OPPO and Tony for their support. I have spent my entire career thus far with this noble and forward-thinking company. Not every product engineer gets access to such a great platform and opportunity, and for that I will remain eternally grateful to OPPO.

A new year, a new beginning. Expect to hear great things from us in 2014.


Visit us:
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sir I am FAN OF ONEPLUS i love oneplus 3t so that i decide to invite 330 members to oneplus 3t dash december sale then I asked my friends and relatives to tell there mobile number to get verify account and i created accounts to them and i told them about sale and i alll most done i had 136 dash points so when i rechecked it its 0 points when then i received a mail about : we’ve noticed a discrepancy in the points accumulated in your account for your participation in the above contest due to a violation of competition regulations. We have taken necessary actions to remedy the situation and will be deducting points to reflect your original score better before the prizes can be claimed. please oneplus i request restore my points
from fan of oneplus
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Pete Lau

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I've owned a few external battery packs, but they are never full when I need them. When I finally decide to charge them, I find it takes too long. I've not yet found anything that suits me. Who else feels this way?
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Pete, please visit to see our solutions to fast charge smartphones and watch our videos at Qnovo QNS Software Fast Charging
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Pete Lau

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What do you guys think about Jonathan Ive's design skills?
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I can't judge his reasons, because; I do not know what it is like for him to do what he does, but I feel that the style he is going for could use some support; both in the design and the software. Design means nothing if the software can't keep up. 
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Today is my last day at OPPO.

Over the course of my career, I have worked as a hardware engineer, eventually became the director of the Blu-Ray division and finally led our marketing team through many challenges in our pursuit of creating a great mobile brand. There are a lot of memories I will cherish from my time at OPPO.

OPPO has always and will continue to create exquisite products. Incredible build quality and beautiful design are core strengths of OPPO, and ones that are now deeply integrated in my blood from fifteen years of working here.

I would like to thank my colleagues who have fought side by side with me. I'd also like to extend my thanks to Tony, and friends from all over the world, for their enduring support over the years! #OPPO
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+Sivan Rehan That's what the OnePlus said. But can you find any evidence for that? 

Searching for “OPPO Electronic” on Google brings up an “OPPO Electronic” knowledge base card on the right, which links to the OPPO that makes smartphones -- the entity OnePlus says is not OPPO electronic but instead OPPO Mobile. 

And the Wikipedia page for “OPPO Electronics” says that the company is an an electronics manufacturer, not an investment company. Further, the article says that the Chinese translates as “Guangdong Oppo Mobile Communications Co., Ltd.” 

(OPPO Digital, which is a California company that licenses the name from Oppo.)

There's only one company web site:

If that's the so-called "OPPO Mobile," where's the web site for the so-called "OPPO Electronic"?

As far as I can tell, OPPO Electronic and OPPO Mobile are one and the same company. 
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Shenzhen, China
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