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Pet Paradise
Pet Groomer
Today 9:00 am – 5:00 pm
1 follower|167,395 views
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3365 Premier Dr Plano, TX 75023
3365 Premier DriveUSTexasPlano75023
(972) 424-7387petparadiseresort.com
Pet Groomer, Dog Day Care Center
Pet Groomer
Dog Day Care Center
Kennel
Today 9:00 am – 5:00 pm
Monday 6:30 am – 7:00 pmTuesday 6:30 am – 7:00 pmWednesday 6:30 am – 7:00 pmThursday 6:30 am – 7:00 pmFriday 6:30 am – 7:00 pmSaturday 9:00 am – 5:00 pmSunday 9:00 am – 5:00 pm
Located in the building formerly known as Pete & Mac's, Pet Paradise Dallas Plano is an all-indoor resort, boasting a 12,500 square foot building with playtimes rain or shine!
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Review Summary
4.4
15 reviews
5 star
12 reviews
4 star
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3 star
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2 star
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1 star
2 reviews
"Our dog loves to come here, everytime we bring him he gets so excited."
"We are extremely pleased with the way they take care of our family dog."
"Always clean and Lance loves his play time here."
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Vic. Luxury Pets Boutique's profile photo
All reviews
Amber W
3 months ago
DO NOT TAKE YOUR DOG HERE!!!! My dog came home with cuts all on his paws and his muzzle. The cuts around his nose were infected and swollen. The staff did not notify me of the issue and only addressed it when I brought it to their attention at check out. He also lost 20% of his body weight, while my other dog gained at least 10% and they weren't sharing the same kennel so it wasn't a matter of one getting all of the food. All of this happened in a stay of just about a week. If you want a place that is attentive to your dog and cares about his/her well being, THIS IS NOT IT!
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Response from the owner - 3 months ago
Hi Amber, we apologize that your experience did not live up to you expectations. We would like to have a Manager reach out to you if that's okay. Is there a preferred email address or phone number that we could reach you at?
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james fewell
2 months ago
We have been utilizing Pet Paradise's Boarding, Grooming, and Day Care services for our dog Murphy over the past year. I cannot praise them enough for their attention to detail, responsiveness, and general care for the well being of our dog. The facility is always clean every time we have taken him in, and in our 8+ visits I have never had one issue or concern for our fur-babies health or safety. Jackie, the manager, leads a great team, and I am always recommending Pet Paradise (Premier) to my friends and co-workers.
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Response from the owner - 3 weeks ago
Thank you so much for this great review James. We really appreciate the feedback :)
Carol Williams
a year ago
My family and I have used Pet Paradise Resort in Plano, TX for years. We are extremely pleased with the way they take care of our family dog. Our dog loves to come here, everytime we bring him he gets so excited. We actually call this his place to vacation. Great staff and facility, we wouldn't want to board our dog anywhere else! Carol W.
Blake H
a year ago
I've boarded my lab mix at Pet Paradise three times while away on business trips and each time has been great. I just drop my dog off and they take care of everything including supplying the food. I pick up Penny, and while she's happy to see me, she doesn't want to leave. She loves all the staff and they are great with her. When she gets home she's worn out from all the play time she had.
Felipe Castruita
in the last week
My wife and I are in love with all the staff that runs this place, everybody here cares about all the pets that owners like us bring here, Jackie the manager made sure to answer all our questions before our first stay, even the most simple ones!, they know that for us, leaving our beloved pets is not an easy task, specially when you are doing it for the first time. We can't imagine taking our doggies to another place, they already know the place and everyone that works here, we encourage You to come here and I assure it won't be a disappointment!
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Duane Graden
3 months ago
Our dog loves Pet Paradise. She is always well looked after and has fun with all of her new friends. Duane
Response from the owner - 3 months ago
Thanks for this great review Duane!
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Naafofoi Barnor
a year ago
We are having our house remodeled and were advised that harmful chemicals would be utilized that could potentially make our cat (Chaz) very sick. We've never had a need for pet boarding so I felt very uneasy to leave her there while the family went to Houston for a weekend. Premier Pet Paradise associates were incredible. They made the transition so much easier and treated my cat as if she were their own (which is rare). They allowed me to see Chaz cope in her new environment and even provided me a report card when it was time to pick her up!! They raved about her and went the extra mile with me in ways I wouldn't have expected. Chaz pitched a fit and didn't want to leave which makes me so much more excited to bring her back soon!
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Response from the owner - a year ago
We are so glad to hear about your first experience with Pet Paradise! We hope to see Chaz again soon :)
Matthew Obets
a year ago
We went out of town and ended up having to board our 4 year old Cocker Spaniel. She seemed terrified when we dropped her off, simply because she had never been boarded before, but when we picked her up, she was the happiest we'd ever seen her. The staff was friendly and helpful, and the prices were extremely reasonable. We also got her groomed while we were gone, and not only was the pricing better than where we'd been taking her, the hair cut was also better. We will be taking her back!
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