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Peppers & Rogers Group
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Peppers & Rogers Group is a management consulting group recognized as the world’s foremost authority on customer-based business strategy. and implementation.
Peppers & Rogers Group is a management consulting group recognized as the world’s foremost authority on customer-based business strategy. and implementation.

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Looking at all parts of your business from the customer's perspective can open up a world of new opportunities. Read more in the Customer Strategist journal. 

http://www.peppersandrogersgroup.com/issues.aspx?publication=28030
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Check out the summer issue of the Customer Strategist journal! http://www.teletech.com/thought-leadership/customer-strategist-journal/technology-gets-personal
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Customer experience: Think Global, Act Local, Experience Personal. http://bit.ly/qPO65D
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Great infographic about the power of long-term customers, from FunMobility. Thanks to PRG's own Jim Dickey for sharing it.
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You can't make improvements to customer-facing processes and business operations if you don't have a yardstick for comparing your business to industry standards. http://bit.ly/1hSqGek

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A holiday all about chocolate? Yes please. Happy St. Nicholas Day from all of us in the Stamford, CT office.
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What does customer experience really look like at retail banks? Check out this infographic to find out. And read more in the Customer Strategist journal. http://www.peppersandrogersgroup.com/view.aspx?DocID=34480
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We're so excited that Don Peppers and Martha Rogers are getting inducted into the DMA Hall of Fame at this year's annual conference. If you're in Chicago today (Tuesday), stop by the 1to1 Media booth #768 from 3-4 p.m. to give them a high-five! http://bit.ly/171ojV8
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Learn how art and science combine to create a psychic brand in the new issue of the Customer Strategist journal. http://bit.ly/qPO65D
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Are you prepared to meet the needs of future customers? Please take our quick benchmark survey. The results will appear in the next issue of the Customer Strategist journal.  http://bit.ly/1fCC2Fs
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