Google Hangouts temporarily won’t support phone and video calls on Mozilla Firefox

Starting with Firefox Version 52, scheduled for release March 7, Hangouts video calls and phone calls won't be available. Hangout chat won't be affected.

Google is working on a solution..

Last October, Mozilla Corporation announced that it would end support for browser plugins in its Firefox 52 release in order to ensure better browser performance, security and improved user experience. Because Google Hangouts in Firefox currently relies on browser plugins to enable video and audio calls, users of Hangouts will not be able to make audio or video calls in the upcoming Firefox 52 release. Google is actively working to develop a solution that will enable Hangouts to work in Firefox without a plugin. In the meantime, we recommend you take the following steps to minimize any future impact before the Firefox 52 release scheduled for March 7.

Switch to a supported browser to make or join video and phone calls until Google comes up with a solution:

Mozilla Firefox ESR
https://www.mozilla.org/en-US/firefox/organizations/

Google Chrome
https://www.google.com/chrome/browser

Microsoft Internet Explorer (IE)
https://www.microsoft.com/en-us/download/internet-explorer.aspx

Safari
http://www.apple.com/safari/

Learn more on the +G Suite​ Updates blog

https://gsuiteupdates.googleblog.com/2017/02/google-hangouts-temporary-issues-with-firefox.html?m=1

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