Managed Print Services / Facilities Management Helpdesk Manager.
-- Manages the Helpdesk team which provides ongoing technical support and supplies management for MPS / FM clients in Southern CA, Southern NV, CO and UT. Also assists MPS / FM team in AZ.
-- Ensures services are delivered within committed SLA's.
-- Reviews procedures and implements ways for improving on efficiency and cost reduction in materials and labor.
-- Meets with clients for "damage control"
ARC Document Solutions
MPS Operations Manager, 2007 - 2012
Philippine Consulate General - San Francisco
Consular Clerk / Assistant, 2003 - 2007
Daly City - San Francisco - Paranaque City, Philippines - Las Pinas City, Philippines