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Paul Boos
Works at Excella Consulting
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Paul Boos

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This is a great article Tim. One model that I like to help people understand is the Ladder of Inference.  It also includes how your mental model filters your understanding; very congruent with how you interpret understanding.
Communication is a very human process. A quick model Every being has its own mental model of a domain Connected to it is a hearing/understanding apparatus. When you tell me the sky is beautiful, my mental model suggests...
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Here's a blog post: http://www.qinomics.com/2011/07/the-ladder-of-inference/

Another blog post with a nice story line to explain it: http://www.producttalk.org/2013/01/how-to-find-common-ground-when-engineers-dont-like-features/

If you are interested in running an exercise around it; here is a presentation I put together: http://www.slideshare.net/pmboos/understanding-each-other

Cheers,
Paul
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Paul Boos

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Here's a short recap from our Friday the 13th Unconference on Estimates and #NoEstimates.
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Paul Boos

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