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Patient Advocate For You
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It would seem that hospice of all places in healthcare would be centered around patients and families yet I found it very frustrating when signing my mother into hospice while she is in Florida and  am in Connecticut. First the doctor and I agree it is a good choice, then they place an order for a hospice evaluation.  So then the nurse calls me leaves her first name only "Kathy" and gives me a 1800 number to call. Great, I call ask for Kathy and they have no idea who I'm talking about. "Let me pull up her file" she says. 10 minutes later there is a note that they want to meet with me. Yup that makes sense I'm in Connecticut and she's in Florida.  I then tell them how I feel about their process and now everyone in the company calls me. 
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Additionally there are issues with communication between all the players. If the nurse calls me from her cell phone to discuss updates, I am not to call her back on her cell phone or she gets upset. But they don't give another number to call.  There is a "bin" they place the patients into which has a number, so you need to call the main number and ask for that number. Then someone pulls her out of the bin to discuss the update that is documented in the notes.  Hoping of course that the notes are correct.  We wonder why our healthcare is so disjointed. Can we talk to each other at least???
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People
In their circles
19 people
Have them in circles
23 people
Rhonda Taylor's profile photo
End Brain Cancer's profile photo
Sharon Gauthier's profile photo
chandhu kemidi's profile photo
Terry Todd's profile photo
amfurnitures bestltd's profile photo
Cindy's Legacy Charity's profile photo
MyDoxMed's profile photo
Relative Guide's profile photo
Contact Information
Contact info
Phone
860-703-1575
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Story
Tagline
A patients needs and well being ALWAYS come first
Introduction
Our process is simple. Available 24/7 first contacting PAFY will access you to someone who listens to your story. In doing so we are able to quickly assess what your needs are and share our thoughts. We will then set up a meeting with all involved. We will assess and prioritize your needs providing you with a clear vision on first goals and how we can achieve outcomes. We track our progress throughout the case while communicating frequently with all parties involved.
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Our registered nurse patient advocates assess the situation and develop a plan of care that addresses all the issues that impact your life to help improve quality and create balance. Our collaborative approach with the patient, family and healthcare system is proven to work with clients who have trusted us for years. It means you will be well supported by an expert registered nurse patient advocate at all times through all issues. As the only registered nurse patient advocate service in Connecticut we are proud of our accomplishments over the last six years and look to educate everyone on the need to have someone by your side when you have an event.

Having someone be your voice when you can’t. A registered nurse patient advocate is the best choice when you need someone to understand the system, labs, medical language and testing. It’s all about you and your needs with consistent personal care coordination with an expert navigator available to you and your family at all times. Not in charge of you but in charge of the details.

While you navigate your illness we navigate the system. Your family can embrace you as a family member. While you and your family are managing your illness we manage the details of your care. Not to worry about physicians talking to each other, medication changes, transitioning to home or rehab and working for you. Your doctor will be updated and informed so your care will continue after discharge.