[ Infographic ] Chatters are worth 4.5x as much as web visitors who don’t chat — if you use the channel effectively. Here's how to convert sessions to sales by putting in the right work before, during, and after the chat: http://bit.ly/2g2RJso
This time last year, our average uptime was 97.96% for all servers combined. Today that figure stands at 99.8%. We're delighted to share such a positive #tbt, and to offer our customers such a strong level of service.
72% of customers expect a service rep to know their contact details, product info and service history — as soon as they engage, and without being asked. Our live chat software can help: http://bit.ly/1qELpeC
In 2017, resolve to prevent the recurrence of customer service issues. With a system that identifies emerging issue patterns and chronic problems, you can switch from reactive to proactive mode. http://bit.ly/2dxm3ek
Our WhosOn live chat software is going on a transformational journey. The next release is our pièce de résistance in the chat space, and it'll be ready next month. Watch this space! http://bit.ly/1u2wHP8
For online businesses, getting to know your customers is essential. Unfortunately, it's often impossible without the right technology. Here's how to use and combine modern software to delight digital customers: http://bit.ly/2ibN1IP
The trend continues: live chat is emerging as the customer contact channel of choice. With 87% growth expected in the market over the course of 2017, businesses should adopt chat or risk being left behind. http://bit.ly/1u2wHP8
The Bank of England’s chief economist Andy Haldane has hypothesised that robots put 15 million UK jobs at risk. But is your job safe? In all likelihood, AI won’t take your job next year: it will make it better... http://bit.ly/2bva0g4