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Parker Software
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[ Infographic ] Chatters are worth 4.5x as much as web visitors who don’t chat — if you use the channel effectively. Here's how to convert sessions to sales by putting in the right work before, during, and after the chat: http://bit.ly/2g2RJso
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Your customers expect you to be available on multiple channels, offering quick, quality, and consistent service on each. http://bit.ly/1u2wHP8
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This time last year, our average uptime was 97.96% for all servers combined. Today that figure stands at 99.8%. We're delighted to share such a positive #tbt, and to offer our customers such a strong level of service.
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72% of customers expect a service rep to know their contact details, product info and service history — as soon as they engage, and without being asked. Our live chat software can help: http://bit.ly/1qELpeC
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To deliver the service that the modern consumer demands, the need for digital transformation across the contact centre industry is critical. http://bit.ly/2jd6JZt
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In 2017, resolve to prevent the recurrence of customer service issues. With a system that identifies emerging issue patterns and chronic problems, you can switch from reactive to proactive mode. http://bit.ly/2dxm3ek
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Our WhosOn live chat software is going on a transformational journey. The next release is our pièce de résistance in the chat space, and it'll be ready next month. Watch this space! http://bit.ly/1u2wHP8
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[ Ebook ] What is the current state of omnichannel? And what do customers expect from you in your service delivery and brand comms? Find out in our free ebook: http://bit.ly/2gla9ZC
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For online businesses, getting to know your customers is essential. Unfortunately, it's often impossible without the right technology. Here's how to use and combine modern software to delight digital customers: http://bit.ly/2ibN1IP
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2017 stages a battleground for quality customer service. To shape up, stay on top of the top 5 trends shaping the year... http://bit.ly/2i0Pjxz
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The trend continues: live chat is emerging as the customer contact channel of choice. With 87% growth expected in the market over the course of 2017, businesses should adopt chat or risk being left behind. http://bit.ly/1u2wHP8
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The Bank of England’s chief economist Andy Haldane has hypothesised that robots put 15 million UK jobs at risk. But is your job safe? In all likelihood, AI won’t take your job next year: it will make it better... http://bit.ly/2bva0g4
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Victoria Business Park Prospect Way Knypersley Stoke-on-Trent ST8 7PL, UK
Victoria Business Park Prospect WayGBStoke-on-TrentST8 7PL
+44 330 088 2943parkersoftware.com
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Today 8AM–5PM
Thursday 8AM–5PMFriday 8AM–5PMSaturday ClosedSunday ClosedMonday 8AM–5PMTuesday 8AM–5PMWednesday 8AM–5PM
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