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Parker Software
The UK leader in live chat and business process automation
The UK leader in live chat and business process automation
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Product feedback: if the proof of the pudding is in the eating, the proof of the product is in the using.

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"Our job is to invent on behalf of our users."

Here's a glimpse inside some of the new features we've added to WhosOn to make the chat experience slicker, and both operator and customer lives easier: https://www.whoson.com/product/
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7/11/18
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🔥 New features. New interface. New WhosOn. 🔥

Take our latest live chat release for a test drive. WhosOn 2018 includes:
⚡ Sentiment analysis
⚡ Customer mood indicators
⚡ Predictive response
⚡ Inbuilt chat window designer
⚡ Super-fast video chat

Plus our range of existing features like:
⚡ Live chat translation
⚡ In-depth web analytics
⚡ Customer details and chat history

Try WhosOn free on your site today ↴

https://www.whoson.com/product/
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Thrilled to have been highly commended in not one but two Staffordshire Chambers of Commerce Business Awards. We've been recognised for both International Trade and for Science, Technology and Innovation — bringing us to a total of five award nods in 2018 alone! 🏆

A huge thank you to all involved, and congratulations to all the excellent businesses doing great things in Staffordshire. 👏
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7/9/18
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"For the customer, support is only ever as useful as it is reachable."
http://customerthink.com/common-hurdles-to-customer-service-accessibility/
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Aiming for perfection can cause frustration at best and paralysis at worst. When it comes to releasing software products, done is better than perfect.
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According to a recent report, 15% of consumers have lost their temper with ecommerce websites due to poor online experiences. We recommend real-time, readily available support to help resolve visitor frustration. https://bit.ly/2sHMPth
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"In the beginning, the web gods created the internet. Back in those bygone days, the web was like the wild west: a vast, unmapped terrain where websites were unstandardised..."
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⏰ Deadline alert ⏰ As of July 2018, Google's deadline for websites to upgrade from HTTP to HTTPS will be upon us. Check out our article for info on the HTTPS deadline and its repercussions.
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🎉🔥Delighted to have been chosen as a 'Hot 100' business 🎉🔥

The Hot 100 have been picked for their performance, innovation, and importance to the local economy. We're proud to be among such a great bunch of businesses, including a few software clients of ours! 🙌
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6/27/18
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