Response from the owner - a month ago
I apologize that you did not enjoy your stay with us. It is always our goal to provide our residents with a home that is comfortable. I would like to respond with some information that could be helpful to you as well as to those who may be considering living at our community.
Water damage in apartment homes can be a minor or major issue if not properly addressed within a timely manner. We strongly encourage all residents to report any water leaks immediately to us, this will allow us to schedule a professional to come take care of necessary repairs the same day. Pests in apartment homes are a major issue at communities across the country. We encourage all residents to report pests upon first encounter, as we have an exterminator that comes out twice a month for general spray.
Residents and the management team working together can be a great benefit if you have maintenance issues, pest control concerns, or questions with lease policies and or rules and regulations. It is my primary goal as manager to ensure we are providing the best resident experience every day. I would like the opportunity to get more information on the challenges you’ve experienced and work toward finding a resolution. My name is Amy, and I am the property manager. Please call me 317-297-3900 so I may have the opportunity to assist.