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Worked at CCH
Attended Kaplan University
Lives in Pensacola FL
42 followers|4,901 views
Accounting and Tax Software development
Strong leadership, management and mentoring skills. Organized, highly motivated, and detail-directed problem solver. Proven ability to partner internally with multiple stakeholders and customers, as well as ability to work independently and successfully accomplish project goals. Strong client-facing consultative skills. Outstanding dedication, work-ethics, communication and relational skills. Excellent proficiency with all Microsoft office products including MS Project and MS Access, Visio; most accounting software; TFS, DevTrack, SQL, programming (VB6 and VB.NET); and multimedia design in Adobe Photoshop, Macromedia Flash & Fireworks
- CCHAccounting and Tax Software development, 1999 - 2014Implementation Consultant/Practice Management Specialist • Conduct software implementations for assigned clients • Manage software implementation projects and timelines continuing through first year after implementation. • Trouble-shoot implementation issues, document issues and resolutions, escalate issues and track if necessary • Track implementation projects, conduct monthly follow-ups • Work with sales professionals assisting in closing sales deals for Practice Management and Internet Time Entry products, including conducting functionality demos. • Quickly and effectively solve customer challenges prior to closing sales deals and after implementations including onsite consulting. • Analyze and investigate server farms, terminal servers and aide with usage reporting, SQL performance analysis, tracing, querying and reporting as needed. • Aided training department by conducting web based training sessions, both single client and group sessions for Practice Management product. • Specialty projects including working with 3rd party software vendors for integration projects; internal vendors for integration project with Practice Management • Aided developers and designers with SaaS project development related to Practice Management understanding and needs. • Trained and lead projects developed on Lean Six Sigma principles. Principle QA/Test Engineer • Successfully lead testing team through .NET application re-writes, including development of testing scripts, test cases, and use cases. • Determine where automation testing could be implemented and aide in development. • Managed staff assignments and project workloads, performed performance reviews, and provided department financial reporting for upper management. Associate Software Engineer • Exceeded job expectations for an entry-level programmer. • Analyze, design, document, code, and desk-check program enhancements based on specifications and modify coding practices to correct existing issues. • Proven ability to analyze/trouble-shoot and determine best methodology. • Assist QA in development of testing scripts and testing strategies. Trainer • Provided training services to clients for software operations and best practices. • Developed presentation materials and conducted training courses for large audiences during user conference. Customer Support Representative • Database administrator for damaged or erroneously manipulated data sources (MS Access & SQL). • Research technology issues relating to performance or administration of firm’s applications. • Mentored all support staff and trained new support staff members. • Standardized and developed communication methods and streamlined processes both for internal use and external use by clients. • Excellent ability to analyze and trouble-shoot issues narrowing research efforts and time consumption • Advanced within support to handle most difficult calls allowing other support representatives to focus on standard issues and quick resolution times
Mobile Alabama - Berwick PA - Ogdensburg NY - Oviedo FL
My number one priority is pleasing God in all things I do.
I am who I am, not perfect but loved by God. I love to have fun and see the brighter side to things. I am a positive individual always trying to improve. My favorite things are smiles and laughter, and most favorite is my relationship with God. I cannot stand disorganization but have 3 children so have learned to get use to some of it. I am very passionate about the clientele I work with. My success is geared by their success in the industry and I am constantly rewarded for that outlook.
As an engineer I did enhancements and bug fixes without designers plans and of those enhancements I implemented none have gone through any additional changes. I have a very astute consultative skill with clients and am able to really get to the root of a problem and think outside the box if necessary for solutions. Clients that I have worked with have showered me with gifts, flowers, and friendships that will last a lifetime.
- Kaplan University
- University of Alabama
- Theodore High School
- Greystone Christian School
- Adelia Williams Elementary School
- Fulton Road Baptist - Kindergarten
Pamela K. Madden