Profile

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Pamela Watts
Worked at CCH
Attended Kaplan University
Lives in Pensacola FL
49 followers|10,776 views
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People
In her circles
26 people
Have her in circles
49 people
Ben Ransom's profile photo
ajit kumar v's profile photo
Jordan  Strathdee's profile photo
atul gajbhiv's profile photo
Ronillo Aduna's profile photo
Lee Gallaugher's profile photo
Sarah Cook's profile photo
Wayne Franklin's profile photo
Daegan Smith's profile photo
Work
Occupation
Accounting and Tax Software development
Skills
Strong leadership, management and mentoring skills. Organized, highly motivated, and detail-directed problem solver. Proven ability to partner internally with multiple stakeholders and customers, as well as ability to work independently and successfully accomplish project goals. Strong client-facing consultative skills. Outstanding dedication, work-ethics, communication and relational skills. Excellent proficiency with all Microsoft office products including MS Project and MS Access, Visio; most accounting software; TFS, DevTrack, SQL, programming (VB6 and VB.NET); and multimedia design in Adobe Photoshop, Macromedia Flash & Fireworks
Employment
  • CCH
    Accounting and Tax Software development, 1999 - 2014
    Implementation Consultant/Practice Management Specialist • Conduct software implementations for assigned clients • Manage software implementation projects and timelines continuing through first year after implementation. • Trouble-shoot implementation issues, document issues and resolutions, escalate issues and track if necessary • Track implementation projects, conduct monthly follow-ups • Work with sales professionals assisting in closing sales deals for Practice Management and Internet Time Entry products, including conducting functionality demos. • Quickly and effectively solve customer challenges prior to closing sales deals and after implementations including onsite consulting. • Analyze and investigate server farms, terminal servers and aide with usage reporting, SQL performance analysis, tracing, querying and reporting as needed. • Aided training department by conducting web based training sessions, both single client and group sessions for Practice Management product. • Specialty projects including working with 3rd party software vendors for integration projects; internal vendors for integration project with Practice Management • Aided developers and designers with SaaS project development related to Practice Management understanding and needs. • Trained and lead projects developed on Lean Six Sigma principles. Principle QA/Test Engineer • Successfully lead testing team through .NET application re-writes, including development of testing scripts, test cases, and use cases. • Determine where automation testing could be implemented and aide in development. • Managed staff assignments and project workloads, performed performance reviews, and provided department financial reporting for upper management. Associate Software Engineer • Exceeded job expectations for an entry-level programmer. • Analyze, design, document, code, and desk-check program enhancements based on specifications and modify coding practices to correct existing issues. • Proven ability to analyze/trouble-shoot and determine best methodology. • Assist QA in development of testing scripts and testing strategies. Trainer • Provided training services to clients for software operations and best practices. • Developed presentation materials and conducted training courses for large audiences during user conference. Customer Support Representative • Database administrator for damaged or erroneously manipulated data sources (MS Access & SQL). • Research technology issues relating to performance or administration of firm’s applications. • Mentored all support staff and trained new support staff members. • Standardized and developed communication methods and streamlined processes both for internal use and external use by clients. • Excellent ability to analyze and trouble-shoot issues narrowing research efforts and time consumption • Advanced within support to handle most difficult calls allowing other support representatives to focus on standard issues and quick resolution times
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Pensacola FL
Previously
Mobile Alabama - Berwick PA - Ogdensburg NY - Oviedo FL
Links
Story
Tagline
My number one priority is pleasing God in all things I do.
Introduction
I am who I am, not perfect but loved by God.  I love to have fun and see the brighter side to things.  I am a positive individual always trying to improve.  My favorite things are smiles and laughter, and most favorite is my relationship with God.  I cannot stand disorganization but have 3 children so have learned to get use to some of it.  I am very passionate about the clientele I work with.  My success is geared by their success in the industry and I am constantly rewarded for that outlook.
Bragging rights
As an engineer I did enhancements and bug fixes without designers plans and of those enhancements I implemented none have gone through any additional changes. I have a very astute consultative skill with clients and am able to really get to the root of a problem and think outside the box if necessary for solutions. Clients that I have worked with have showered me with gifts, flowers, and friendships that will last a lifetime.
Education
  • Kaplan University
  • USA
  • University of Alabama
  • Theodore High School
  • Greystone Christian School
  • Adelia Williams Elementary School
  • Fulton Road Baptist - Kindergarten
Basic Information
Gender
Female
Other names
Pamela K. Madden