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On 30th October, we have released beta 1 of OTRS 3.2. Today we have released the third beta, together with beta’s of our ITSM modules. After some more beta releases we’ll finally releas...
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Yonathan Robles Estrada's profile photoJuan G. Quiceno G.'s profile photoDilson Tomé's profile photoRobert Don's profile photo
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Hello OTRS group.....how i can configure OTRS 4.0 tickets with outlook???? I wanna send a ticket but also wanna that the ticket appears in my account of outlook....
Thanks!!!
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The perfect connection of Service Management and Sales activities - The new Customer Service Connector SugarCRM-OTRS developed by our technology partner IT Novum.
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In this video +Shawn Beasley  shows first steps in OTRS; what to do after you finished the installer.
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This week we released the latest OTRS 3.1 version in the non-stable series: RC1. The first beta was released in November 2011, and we have seen 5 of those. After the RC1, next week, on February 14th, we'll release the first 'stable' release of OTRS 3.1.

OTRS 3.1 gives you a completely new implementation of FreeText Fields called DynamicFields, it gives a new framework for connecting OTRS via Web Services called GenericInterface, complete with WSDLs for Ticket operations, it comes with a new and optimized PostgreSQL driver and it now uses more modern UTF8 datatypes when you use OTRS on Microsoft SQL Server. And apart from that there are a bunch of smaller, helpful niceties which makke working with OTRS an even better experience than before.

You're invited to download OTRS 3.1 RC1, OTRS ITSM, and all the other modules, highly recommended!

http://www.otrs.com/open-source/community-news/releases-notes/release-notes-otrs-help-desk-310-rc1/
Bug#8171 - Table rows have different heights. Bug#7937 - HTMLUtils.pm ignore to much of e-mail source code. Bug#7972 - Some mails may not present HTML part when using rich viewing. Bug#8179 - DynamicF...
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Have them in circles
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We are currently planning new trainings worldwide for 2013 and need YOUR help in the decision process.

Vote for your preferred city or region and invite other nearby companies who might be interested in voting to take part in this survey as well.

https://www.surveymonkey.com/s/RJRTJC2
Dear Customer, This survey offers you the opportunity to promote your preferred training location among different cities around the world. Soon you will see the results of this survey in our new train...
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Learn how to configure and customize OTRS to best suit your needs with our Administrator Training in Hong Kong.
OTRS Help Desk: Day 1-3. Installation, Backup and Restore of OTRS; System configuration; User administration and authority management; Design of queue and authority structures to map a service organiz...
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New OTRS Subscription customers now get up to 10 Feature Add-Ons for free! Offer ends October 31st. Check our website for details.
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Check this nice What's New page to see the new 3.1 features!
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Greatly! Anther powerful help desk software you can check: http://www.phphelpdesk.org/
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In this video Shawn Beasley shows a small feature that's part of OTRS but not well-known - watch it, it might be very helpful to you, too!
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This morning we released the first beta of OTRS 3.1. Your testing and feedback is appreciated! We'll have some more beta's coming up (also with added functionality) and finally a 3.1 GA version in 2011 Q1.
Sales USA +1 408 725 7501 | Europe +49 6172 6819 880 | Hong Kong + 852 3690 1503. Skip navigation and go to main content. Solutions; Products; Customers; Partners; Company; Resources. Contact; Locatio...
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Have them in circles
396 people
Sandro Terra's profile photo
Test's profile photo
Tyrone Yeh's profile photo
Giuseppe Favilli's profile photo
paul buys's profile photo
Mosimanyana Gaanakgomo's profile photo
Алексей Попович's profile photo
Karl Elliott's profile photo
Dirk Schoeters's profile photo
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+49 6172 6819 880
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OTRS Open Source Helpdesk Customer Service ITSM Software
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Google+ page of OTRS, the premier open source helpdesk platform.
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