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OTRS
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OTRS Open Source Helpdesk Customer Service ITSM Software
OTRS Open Source Helpdesk Customer Service ITSM Software

435 followers
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We are currently planning new trainings worldwide for 2013 and need YOUR help in the decision process.

Vote for your preferred city or region and invite other nearby companies who might be interested in voting to take part in this survey as well.

https://www.surveymonkey.com/s/RJRTJC2

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The perfect connection of Service Management and Sales activities - The new Customer Service Connector SugarCRM-OTRS developed by our technology partner IT Novum.

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New OTRS Subscription customers now get up to 10 Feature Add-Ons for free! Offer ends October 31st. Check our website for details.

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In this video +Shawn Beasley  shows first steps in OTRS; what to do after you finished the installer.

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Check this nice What's New page to see the new 3.1 features!

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This week we released the latest OTRS 3.1 version in the non-stable series: RC1. The first beta was released in November 2011, and we have seen 5 of those. After the RC1, next week, on February 14th, we'll release the first 'stable' release of OTRS 3.1.

OTRS 3.1 gives you a completely new implementation of FreeText Fields called DynamicFields, it gives a new framework for connecting OTRS via Web Services called GenericInterface, complete with WSDLs for Ticket operations, it comes with a new and optimized PostgreSQL driver and it now uses more modern UTF8 datatypes when you use OTRS on Microsoft SQL Server. And apart from that there are a bunch of smaller, helpful niceties which makke working with OTRS an even better experience than before.

You're invited to download OTRS 3.1 RC1, OTRS ITSM, and all the other modules, highly recommended!

http://www.otrs.com/open-source/community-news/releases-notes/release-notes-otrs-help-desk-310-rc1/

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In this video Shawn Beasley shows a small feature that's part of OTRS but not well-known - watch it, it might be very helpful to you, too!

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