This week we released the latest OTRS 3.1 version in the non-stable series: RC1. The first beta was released in November 2011, and we have seen 5 of those. After the RC1, next week, on February 14th, we'll release the first 'stable' release of OTRS 3.1.
OTRS 3.1 gives you a completely new implementation of FreeText Fields called DynamicFields, it gives a new framework for connecting OTRS via Web Services called GenericInterface, complete with WSDLs for Ticket operations, it comes with a new and optimized PostgreSQL driver and it now uses more modern UTF8 datatypes when you use OTRS on Microsoft SQL Server. And apart from that there are a bunch of smaller, helpful niceties which makke working with OTRS an even better experience than before.
You're invited to download OTRS 3.1 RC1, OTRS ITSM, and all the other modules, highly recommended!http://www.otrs.com/open-source/community-news/releases-notes/release-notes-otrs-help-desk-310-rc1/