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Parliamentary and Health Service Ombudsman
38 followers -
ombudsman, complaints, NHS, parliament, injustice, maladministration
ombudsman, complaints, NHS, parliament, injustice, maladministration

38 followers
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“In my first year as the Parliamentary and Health Service Ombudsman, we developed our new corporate three-year strategy in partnership with our staff and stakeholders.” Rob Behrens introduces our Annual Report 2017-18: http://ow.ly/LU0B30l0kvs
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The NHS at 70: Rob Behrens reflects on 70 years of the NHS and restates our commitment to work closely with NHS organisations to improve local complaint handling and investigations, learn from mistakes and help achieve good healthcare for all. Read more: http://ow.ly/PXLa30kOcNm
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We’re supporting @NHSEngland's Ask Listen Do because it’s essential that people with learning disabilities, autism or both, and their families and carers, have the confidence to make complaints and that organisations listen, put right any mistakes and learn from them. Find out more: http://ow.ly/1d8A30kFzAB
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Read Parliamentary and Health Service Ombudsman Rob Behrens' latest blog about this year's constructive and engaging Open Meeting: ow.ly/JQQB30kyWMM
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📻 Our RadioOmbuds podcast features candid conversations with:

⭐ Scott Morrish on learning from mistakes
⭐ Michael King on the challenges of being an Ombudsman
⭐ Sarah Barclay on mediation
⭐ Sir David Behan on transforming the Care Quality Commission

🎧 Listen and subscribe here: http://ow.ly/Eb6v30kvKGO
Radio Ombudsman
Radio Ombudsman
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Today we publish our new three-year strategy. Central to this is our vision to become an exemplary Ombudsman service. Read Rob Behrens' blog to find out more: http://ow.ly/7zUB30juStw
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Our latest report shows that failings in NHS mental health care services are causing needless harm to vulnerable patients and their families. It underlines the importance of maintaining momentum to improve mental health services and ensure patients receive the safe effective care they need. Read more: http://ow.ly/doSl30j3PiU
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This week is Eating Disorders Awareness Week. We're highlighting five areas of focus to improve NHS eating disorder services. Read more in our recent report: http://ow.ly/sMyE30iDXde
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In our latest #RadioOmbuds podcast, Local Government & Social Care #Ombudsman Mick King shares best practice from some of @LGOmbudsman's recent work to increase transparency & accountability. Listen now:
https://soundcloud.com/user-889008594/the-challenges-of-being-an-ombudsman-operations-policy-and-reform-1
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Seven NHS Trusts tested the new NHS England complaints survey toolkit. These case studies share useful learning & describe what the challenges were & what changed: http://ow.ly/ZXf830i9So2
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