Audible on Chromebooks
Today is the 19th. For most of you it's a meaningless day, but for me - it's the day when I get my new +Audible
I've never given much thought to where I'd be listening to a book, since before it ranged from my desktop, to my tablet, and my phone of course... today though, I felt like downloading the new book on my still shiny, but moderately new, HP11 Chromebook... and... I COULDN'T! :(
First, I thought that perhaps I'm not looking at things right. After all, how can it be available on all Android devices, iOS devices and somehow not on Chromebook? Well, apparently it does NOT.
So, I jumped into a hangout with Audible... actually, they call it online chat ;) and asked where I can get the app. The nice lady started the conversation by stating how sorry she was, as if somehow being sorry makes up for the lack of the needed app.
I've talked about 'sorry' syndrome being taken as some sort of magic elixir for customer service done right, which is a total non-sense, and apparently +Audible
adopted this ridiculous approach.
Then the customer service rep told me that due to the DRM - they can't just have it everywhere and if a company doesn't express interest in supporting their platform - well, then there's no software and again she was... you got it - very sorry.
I thought making a statement that Google has no interest in supporting audio books on Chromebooks is totally bogus. I'd believe it about just about any company, but not Google. And the fact that they were interested in bringing it to Android and not to Chromebook makes about as much sense as... well, it does NOT, let's just leave it at that.
So, it'll be interesting to see if they do anything. I've left my official complaint on their feedback follow-up. It seems +Audible
is efficient in terms of being sorry and efficient in immediately requesting feedback after someone interacts with their customer service people... let's see if they actually will come up with some relevant explanation, ie actual date of release of the app, since I'm sure I'm not the only one who has a Chromebook and pays for their monthly subscription... or perhaps I'll just get yet another " I'm sorry