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Northampton Volkswagen
Volkswagen Dealer
Today 12–4PM
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Northampton Volkswagen

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If you have any thoughts or questions, feel free to contact me directly! #AdviceFromCarla http://bit.ly/20GLr2A
Northampton, MA New, Northampton Volkswagen sells and services Volkswagen vehicles in the greater Northampton area
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Northampton Volkswagen

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Seat belt use is lowest among young drivers 16 to 24. Remind your teen to buckle up and stay safe! #AdviceFromCarla
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Northampton Volkswagen

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"Love is the only force capable of transforming an enemy into friend." - #MLKDay
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Northampton Volkswagen

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The #NewPassat just earned a 2016 TOP SAFETY PICK+ rating by IIHS!
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Northampton Volkswagen

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Happy Birthday to our Sales Consultant, Jillian!! ‪#‎NoHoVWBday‬ ‪#‎ILoveItHereNoHoVW‬ ‪#‎BirthdayCake
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Northampton Volkswagen

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We were proud to support the 12th Annual Hot Chocolate Run in Northampton, MA. We were amongst the 6,000 people who attended the event! The Hot Chocolate Run raises funds for Safe Passage, the Hampshire County organization providing shelter, counseling, and advocacy services to women and children who have experienced domestic violence.
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Have them in circles
145 people
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Northampton Volkswagen

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What do you think of Punxsutawney Phil's prediction? http://wapo.st/1nKnIkm
If Phil is correct, the winter of 2015-2016 will be remembered for both its mildness and brevity.
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Northampton Volkswagen

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A motor needs fresh oil to lubricate its moving parts so it will run smoothly. Get yours changed at least every 5,000-6,000 miles! #AdviceFromCarla
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Northampton Volkswagen

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Check out these awesome tips if you're even in a pinch in the snow! http://1.usa.gov/1cz5zJB
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Northampton Volkswagen

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We are officially back on TV!! Check out our new commercial with +Carla Cosenzi! Plus we have an amazing special this month!
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Northampton Volkswagen

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Congratulations to Chris on winning the Springfield Festival of Trees tickets. Hope you have fun!!  #ILoveItHereNoHoVW
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Northampton Volkswagen

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Congratulations to William and Joanne on their 2016 ‪#‎Volkswagen‬ ‪#‎Jetta‬ ‪#‎ILoveItHereNoHoVW
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Contact Information
Map of the business location
361 King St Northampton, MA 01060
361 King StreetUSMassachusettsNorthampton01060
Volkswagen Dealer, Used Car Dealer
Volkswagen Dealer
Used Car Dealer
Transmission Shop
Brake Shop
Auto Parts Store
Car Leasing Service
Today 12–4PM
Sunday 12–4PMMonday 9AM–8PMTuesday 9AM–8PMWednesday 9AM–8PMThursday 9AM–8PMFriday 9AM–6PMSaturday 9AM–5PM
If you're looking for a stylish new car near Springfield, MA, we've got you covered at Northampton Volkswagen. At our VW dealership you'll find an impressive selection of popular VW cars and SUVs, a stellar service center and a team of friendly individuals eager to assist you. You're Gonna Love It Here!
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Have them in circles
145 people
Website Development Company's profile photo
Matthew Mackenzie's profile photo
Greg Brown's profile photo
The Shoe Shack's profile photo
MSG Cars - Finance - Loans - Leasing's profile photo
MCM Garage VW Audi Seat Skoda Specialist's profile photo
Stephen K. Merritt's profile photo
Lara Boot Hairdressing's profile photo
Renju Raj's profile photo
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Review Summary
4.7
126 reviews
5 star
108 reviews
4 star
8 reviews
3 star
2 reviews
2 star
1 review
1 star
7 reviews
"I am very happy with my new Jetta and the service provided to me."
"Worked with Omar Ali, who got me a great deal on a great new Passat."
"Definitely the best car buying experience I have had in the 7 years or more!"
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Tim Wood
a month ago
My Sales Person, Jillian Robinson, was AMAZING!!! She listened to me and was as patient as could be during the entire process. I felt at ease with her while on the test drive and discussing the deal. She was honest and admitted when she did not know the answer but did get the answers to my questions, which is very refreshing. The dealership was a very comfortable environment, wide open and very clean! No one interrupted my sales person during the entire process and never once did I feel any pressure. The entie staff were super polite and professional. I would HIGHLY RECOMMEND putting Northampton Volkswagen on your list of dealerships to visit when looking for a new car. They gave me a great deal for my trade and on the CPO car I bought! Definitely the best car buying experience I have had in the 7 years or more!!!
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Abel Lenz
2 months ago
I had a great experience working with Jason to locate a hard to find package. He was fast and friendly in the office, and always returned my calls and emails promptly. It's a great dealership overall with tons of cars in stock, a beautiful clean showroom, and lots of friendly people. Definitely a big contrast from a couple others I've been to. Recommended!
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Kristen Santos
6 months ago
My experience was amazing. From the ease of online scheduling, to the great customer service from Ebony, I felt very cared for every step of the way. Ebony was detail-oriented, full of energy and took the time to explain (and show) me an element of the 40k inspection report. All this, right before an out of state trip.
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Arvid Nelson
3 months ago
Nothing pains me more than leaving a negative review, but a pattern has emerged over three consecutive visits to the service department of Northampton WW, leaving me with the perception that this establishment is not respectful of their customers’ time or money. Last year I brought our 2010 Jetta in for a software update and was given bad information about what I needed to do to reset the software, which led to me failing an emissions test, a waste of time and money. On my next visit I was kept waiting for over an hour – after I specifically requested a shuttle home – on the promise the work on my car would be done "very quickly" (or equivalent words). I should point out I live less than 5 min from the dealership. Finally, last week, I was charged $300 for a new battery, an exorbitant amount. $100 of this was for an unnecessary "diagnostic test" – a $20 gadget called a "multi-tester" is all that's needed to test a battery. The dealership insisted I had "authorized" the expensive diagnostic; it goes without saying I authorize any necessary testing, but the key word is "necessary", and in this case, the $100 test was clearly not necessary. The dealership was not responsive about my concerns, so I contacted customer service at TommyCar, Northampton VW's parent company. They promised me they'd get back to me within 24 hours, but it's been over a week, and I haven't heard from them. TommyCar's Web site says "Your complete satisfaction is out #1 priority!", but I have not found this to be true. I no longer feel comfortable going to Northampton VW, and I'll have to think twice about buying a car from any TommyCar dealership. I'd suggest you think twice, too.
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Response from the owner - 2 years ago
I am glad that you had such a hassle-free experience here at Northampton Volkswagen and that we were able to quickly diagnose and fix your problem. Thank you so much for writing this review!
Jerome B Dwight
a month ago
I have been to many dealerships over the last thirty years, and this is hands-down the best I have worked with. The staff is courteous and very professional. The new facility is state of the art in every respect. I've been going to this dealership since it opened, and have watched it develop into a first-class team. I can recommend them without reservation. Adding to this review a year or more on: In the face or real difficulty, eg the emissions scandal, the service has improved even more: using technology to improve communication by taking videos of the work done or proposed to make the process clearer to their customers. Well done.
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Molly Collins
4 months ago
Very helpful, honest, straight forward, and accommodating. Bill was my sales representative and I have nothing but good things to say about him. Would definitely go back and recommend to anyone looking for quality and excellence.
Estelle Stasz
2 months ago
The service I received from Northampton VW was excellent. My service writer, Ross was very knowledgeable and extremely courteous. Ross exemplifies the meaning of Customer Service and my service technician was the best, thank you Rich. I highly recommend this VW dealer!
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Nicholas Frazier
4 months ago
Great experience, probably the best ever. From a buyer who is very much a car person Jason LeClaire is the person to see. Attentive, kind, and very much on top of his game. I traveled past multiple VW dealerships to come here. If you're looking for a Volkswagen this is the place and you must see Jason: top notch.