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Nissan of Cool Springs
Nissan Dealer
Today 7AM–8PM
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Nissan of Cool Springs

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We've never been so jealous of a shadow until now...
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Zooming home today like...
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Nissan of Cool Springs

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This Use Nissan Armada is LOADED and has just been marked down.
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Who's getting out this weekend?
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A great set of bones.
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Contact Information
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212 Comtide Ct Franklin, TN 37067
212 Comtide CourtUSTennesseeFranklin37067
Nissan Dealer, Auto Body Shop
Nissan Dealer
Auto Body Shop
Auto Parts Store
Auto Repair Shop
Car Dealer
Car Leasing Service
Car Repair and Maintenance
Today 7AM–8PM
Monday 7AM–8PMTuesday 7AM–8PMWednesday 7AM–8PMThursday 7AM–8PMFriday 7AM–8PMSaturday 7AM–8PMSunday Closed
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People
In their circles
1 person
Have them in circles
84 people
Matthew Young's profile photo
Neil Collins's profile photo
Vicki O'Neill's profile photo
Paul Gillis's profile photo
Humor In Motion's profile photo
Thokozane Michael's profile photo
細谷秀司's profile photo
Super Suds Car Wash & Auto Repair's profile photo
Brentwood Franklin's profile photo
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Review Summary
3.9
52 reviews
5 star
33 reviews
4 star
5 reviews
3 star
2 reviews
2 star
2 reviews
1 star
10 reviews
"This was the easiest and most enjoyable car buying experience I have ever had."
"Great customer service, and Mark the head Service guy was prompt and very sweet."
"We went down the road to the Hyundai dealer & was treated with respect."
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Janelle Larsen's profile photo
Janelle Larsen
a month ago
This place is awesome. I went in for a minor problem of rattling under my Nissan, and Bob, one of the service guys, knew what was wrong with it right away. He said it would be an easy fix, and wouldn't take long. Took about 20 minutes. There was no charge, and I got a free car wash also. Excellent customer service! Highly recommend. Not to mention free cold water bottles and coffee in the waiting room.
Response from the owner - a month ago
Janelle, thank you for taking the time to provide us with your review! We are happy to assist our customers to the best of our abilities! It puts a smile on our faces to see what an impact our team does for you guys. Your high recommendation is greatly appreciated! We wanted to thank you again for your continued business we look forward to seeing you again. Mark Hepler (615) 790-2500 mhepler@nissancoolsprings.com
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Adrianne Johnson
2 months ago
My experience was amazing. I initially was just trying to find out what my car was worth so I got on the Nissan of Cool Springs website to browse and look at KBB Pricing. Once I finished and got my results, I immediately received a call from John Steele and he wanted me to come in and see him because he stated that he was POSITIVE that he could help me. I informed him of my past experiences with car buying and I told him that I didn't want any broken promises. He let me know that he was going to be aggressive in getting the car but he was very sure that he could help me. I advised him that I would come in on Wednesday and see him. I got there on Wednesday(last night) he got my information and got my preferences on what I wanted, he took everything to the finance manager and began to work numbers. He came back and showed me exactly what I wanted. Now, I waited forever which I didn't like 3 1/2 hours to get a deal but when I finally got it, he came and shook my hand and congratulated me. I asked him to look at the deal like he was buying a car for his daughter and that's exactly what he did. He looked at the numbers and I was able to trade in the car I had and pay it off with a lower interest rate and better payment plan. The finance manager was also very nice as he helped me get the best rate for GAP Insurance and Maintenance. I am very impressed and I will forever be indebted to them. Thank You John for the great experience and my NEW 2016 NISSAN ALTIMA with only 15 miles....
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Response from the owner - a month ago
Hi Adrianne, thank you so much for sharing a response with us. We're so grateful to hear that you enjoyed John's can-do attitude and confidence in helping you to find your new Nissan! We are positive that we can help you in the future, and we look forward to the next time you come around.
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Josh Stidham
4 months ago
I have been shopping around for a while to find the perfect vehicle for me. As soon as i walked into Cool Springs Nissan I knew that was going to be the place. My sales person Matt G., was absolutely top of the line! He went above and beyond my expectations the entire sales process. I will definitely continue my business with Nissan of Cool Springs simply because of the great atmosphere, and outstanding salesperson.
Response from the owner - 4 months ago
Thanks for your review Josh! We're glad to hear you had a great experience with us. We look forward to doing business with you in the future.
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Jessica Crow
2 weeks ago
The people at this dealership are always very friendly, but their service department takes FOREVER! My husband arrived at 7:45am to get an oil change on my car, and it's now 11:30, and he is STILL waiting. He works at the plant in Smyrna, and he worked last night and hasn't been home to go to bed yet. This is getting ridiculous.
Response from the owner - 2 weeks ago
Hello, Jessica. I'd like to thank you for bringing this matter to my attention as it is something I do not like to hear. Providing our customers with a pleasant and timely service experience is something our team strives for and it is unfortunate to hear that was not achieved with you and your husband. If you would like to further discuss this matter, please feel free to reach out to me at your earliest convenience. Best, Mark Hepler (615) 790-2500 mhepler@nissancoolsprings.com
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Omar Rocafuerte
a month ago
got my oil change in no time. Great Customer Service. But I have to say thank you for the great deal I got...no Nissan is cheaper than Nissan of Cool Springs! Thanks Christy Nettles.
Response from the owner - a month ago
Thanks, Omar! We're happy to hear that we were able to provide great customer service. We appreciate your business, have a nice weekend!
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Christina Smith
2 weeks ago
Just can't say enough good things about Nissan of Cool Springs! We are repeat customers. From the sales experience to the service dept - it is all handled with the expertise and ease of true professionals!
Response from the owner - 2 weeks ago
Thank you for your kind words, Christina! We are glad to know that your experiences at our dealership have gone well, and we look forward to providing you with excellent customer service again in the future. We are thankful for your business. If there is anything we can assist you with in the future, please let us know! Best, Mark Hepler (615) 790-2500 mhepler@nissancoolsprings.com
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Sue Spears
a month ago
Was a very great experience. From the sales person ( Donald) and the owner is one in a million one great person .So glad to meet you I hope you have a wonderful weekend. I love my car and yes I have drove it.Thank You So very much.
Response from the owner - a month ago
Hey Sue, thanks for the great review! Congratulations on your new car! It is great to see our customers leave with such a great experience! Donald is one in a millon and we are glad he was provided you with exceptional service! We are excited to help you with anything you may need in the future. Heather Easling Owner Loyalty Manager heasling@nissancoolsprings.com (615)861-8514
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Gordon Rolfes
2 months ago
to Nissan...2 hr wait for express oil change is not express !!! You should not advertise express if you do not have it !!! take the sign down as well!! You might consider letting people make apt. as this is not an option either.( as I was told). No I did not wait nor will I return
Response from the owner - 2 months ago
Gordon- I can assure you that our team works tirelessly to deliver a consistent level of excellent service in a timely manner. I apologize for the inconvenience that the wait was to you. Would you be willing to contact me directly so we can see what we can do to resolve your concerns? Thank you for your feedback. Mark Hepler (615) 790-2500 mhepler@nissancoolsprings.com