Profile cover photo
Profile photo
Netcall
25 followers -
Transforming customer engagement
Transforming customer engagement

25 followers
About
Posts

Post has attachment
Organisations believe they understand their customers but only 22% of consumers agree (IBM). Failure to provide the channels your customers actually want to use will impact your success. In this blog we look at why it's worth making the effort to offer a channel choice.
https://www.netcall.com/blog/offer-customers-a-channel-choice-why-its-worth-making-the-effort

Post has attachment
The vast majority of councils have Complaints, Compliments and Comments procedures in place, but how effective are these processes? In our latest blog we explore the questions you should be asking to identify areas of improvement in your council's complaints procedures. https://www.netcall.com/blog/how-effective-is-your-councils-complaints-procedure

Post has attachment
There are 2 major obstacles to overcome before you can start effectively stategising Customer Experience (CX)...how do you kick start your planning and leverage buy-in at all levels?
We discuss these challenges in our new blog:
https://www.netcall.com/blog/kick-start-your-cx-planning

Post has attachment
When focusing on your customers’ experience, it can be easy to neglect your back-office CRM system. We’ve compiled 5 key reasons why keeping your CRM system up-to-date is vital for your organisation. http://www.netcall.com/blog/5-reasons-why-you-shouldnt-neglect-your-crm

Post has attachment

Post has attachment
Local authorities are facing a tough and complex set of challenges. 'Better with less' is one challenge, but not a new one. Budget cuts and rising demand for services are squeezing at both ends and 'digital by default' is becoming key. Channel shift is one strategy that can help councils transform citizen engagement, reduce costs and minimise delays.
http://www.netcall.com/blog/digital-by-default-shifting-channels

Post has attachment
Read our blog in the role of the Universal Queue in delivering great customer experiences; it's more than just technology. http://www.netcall.com/blog/universal-queues-are-more-than-technology

Post has attachment
With organisations accelerating digitalisation across their businesses, many now look to invest in solutions which improve how they interact with their customers, making it easier and faster to resolve customer enquiries. But are you ready for transformation?
http://www.netcall.com/blog/welcome-to-the-new-customer-service-era

Post has attachment
Early adopters in the UK Police Force have already achieved great success using shared services. and it's now prompting a wider discussion about the benefits of collaborative working. We discuss 5 key considerations when discussing the possibility of a shared service scheme, either internally, or with a potential partner force.

Post has attachment
We are pleased to announce our Customer Experience Manager (CXM) solution is streamlining customer engagement and saving costs by providing the right information, in the right place, at the right time for both Cairn Housing and The Highland Council.
Wait while more posts are being loaded