Response from the owner - 7 months ago
We're very sorry for your negative experience with Native. We value our customers' experiences and thank you for your feedback. Native has an excellent reputation as a company of high integrity - not only with our customers and industry professionals, but also amongst our direct competitors who regularly send complicated designs our way.
The first consultant came from a company that went out of business, which happens in the solar business often. He worked with us for a few months and he no longer works with Native. The experiences you had are the reason he no longer works with Native. When you were contacted after this first interaction you were contacted by Native's CEO, which shows our commitment to customer satisfaction. He reassigned your project to one of our most experienced consultants.
We are more than happy to delve into the line by line changes in your proposals and the reasoning behind the pricing of each option as well as the details in financing. Due to the unique nature of your experience, we made several attempts to rectify the situation by offering a discount, which we do not normally offer. We were simply not able to reduce the price any further. As far as your recommendation to the general public to review our proposals, we absolutely agree and hope that is the case for all purchases of this magnitude with us or anyone else.
Native has the most NABCEP rated employees in the region and we are fully confident in the staff we employ to design, price and install the best quality system for the price. Our installer is not a "third party" installer, they are a Native owned company, started, owned and operated by former Native employees. They take full precautions for safety and are fully insured and licensed to install solar. We would not use them if they were not the most qualified to install the systems we sell.
The solar industry is growing so fast that you will find a lot of suspicious tactics out there, from companies owned by questionable investors to unstable business practices. It is truly rare to find a company that is locally owned and operated and structured with a sustainable business model to actually be around to offer the warranties we promise. It is true, we aren't the cheapest, but we are built to last. We are truly sorry for your experience and if there is anything we can do to rectify the situation, not for a sale, but for the sake of clearing up any confusion, we'd love to opportunity to do so.