It has now been 30 days since I submitted my ticket. And, despite 6 or more calls to support I seem to be no closer to getting a new phone.
It is even more frustrating to me because I actually paid extra for this! And then there was several miscommunication. First they told me I would be getting a Motomaker 2nd gen Moto X (Yay!) then that I would not be (aww). Then (several times) that my phone was going to be shipped within 48 hours. Still nothing.
All this on top of me losing my custom Moto X 2013 which I have loved for over 2 years now. At this point I have no idea what it's getting replaced with or when it will arrive.
By the way, I was one of your (Motorola's) Motomaker beta testers and have loved and recommended your phones to many people. If you guys could help me out, you'll have a happy customer once again.