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NIA Ops
45,340 followers -
The world around you is not what it seems.
The world around you is not what it seems.

45,340 followers
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Agents, thanks for your patience. We're exited to announce that Scanner [REDACTED] is now available for iOS and Android. Learn more here http://bit.ly/2B7IHa0
Scanner [REDACTED]
Scanner [REDACTED]
support.ingress.com
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Agents,

We have two updates to the Operation Portal Recon (OPR) system we are implementing today relating to Agent contributions within the system.

First, many of you have asked whether an Agent would be able to retake the OPR training test a third time after two unsuccessful attempts. Starting today, Agents who have failed the training test twice will now be able to take it a third and final time. Be sure to study the OPR Help site and Candidate Action Guide so you are well prepared:

https://opr.ingress.com/help
https://opr.ingress.com/guide

Additionally, there will be a new option for Agents who may have found that their OPR performance has slipped into the “poor” category. In general, we would advise you to slow down and analyze every submission on the merit of its Candidate Portal criteria. Please take the time to re-evaluate how you are analyzing candidates based on that criteria, as your performance may decrease if abuse of OPR is detected. If, after evaluating and changing your behavior, you still find yourself being rated as “poor”, you will now have a one-time opportunity to take a refresher quiz. If you pass, your performance will be reset to “good” one time only. If you are not successful, you may still review Portal submissions but your rating will remain as “poor”.

NIA Ops

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We've been made aware of an issue impacting players' ability to use Facebook to log into Pokémon GO and Ingress due to a Facebook outage. We are closely monitoring the situation and will provide you with an update soon.
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Attention Agents, we are currently working on resolving a technical issue impacting your ability to access Ingress Prime. We will update you as more information becomes available. Thanks for your patience.
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Greetings Agents, we appreciate your excitement over the Ingress Prime launch. We're working on resolving access issues some players have reported. In the meantime, please try clearing data/cache and logging in to the Scanner again. Learn more here: http://bit.ly/2D6515v
Ingress Prime Known Issues
Ingress Prime Known Issues
support.ingress.com
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Agents,

We appreciate your understanding during the recent OPR changes that resulted in a scoring issue. The problem has been fixed and the OPR checkpoints for June 16-18th have been revised. For the record, the revised scores are as follows:

Checkpoint-2018.06.18 134308 129203
Checkpoint-2018.06.17 123751 110731
Checkpoint-2018.06.16 99186 86574

Thanks,
Nia Ops
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Agents,

We have heard your concerns about Help Center tickets being auto-closed and we wanted to clarify our process. In the past, it was possible that certain categories of tickets would be closed without a response. Currently, our process is to review and respond to all tickets submitted via the Help Center*. Due to system limitations, reports for inappropriate gameplay may receive a separate email once the report is reviewed. If your ticket is closed, you should have received an email with the subject ‘Thanks for contacting Ingress’ confirming the ticket has been reviewed.

It is important to note that when an account is reported to us, not all outcomes may result in an account being banned. Based on our policy, we may warn a person, place restrictions on their account, or take other appropriate actions.

For privacy reasons, we cannot share specific details about our internal processes but rest assured we do read and review all appeals that are submitted. We will remain unable to publicly address specific cases.

The following information is all you need to share while reporting a player:
- Abuser Agent name
- Date/Time of the event (including timezone)
- Name of the Portal affected
- Location of the Portal/Intel Map link

Any additional details mentioned in the ticket may not impact the investigation. Please note that duplicate tickets or mass-reporting only delay our response time on all tickets.

If you have any general questions or concerns, please feel free to let us know in the comments below and we will try to answer them the best we can.




*With the exception of Ban Appeals. Ban appeals may be closed without further response if the petitioner has already received a reply from us and we have no new information to provide.
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Agents, dropped items will disappear faster than normal this weekend due to the #DarkXMCure Shard Operation in Fukuoka.
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Agents,

As our Ingress events draw near, the process and policy of selecting points of contact (POC) to assist Niantic has recently been revisited. Going forward, we will be reviewing POC nominations and reserve the right to refuse anyone for any reason. TOS violations will result in 12 month (Anomaly) and 6 month (other Ingress events) exclusion from being eligible for POC duties from the date NIA OPS took action against the Agent.

In addition, the members of our Vanguard program will be assisting Niantic in collecting the nomination information from the various communities and forwarding it on to be evaluated by NIA OPS. The current list of Vanguards are:

ENL: BlueThug
ENL: Claudija
ENL: DocApe
ENL: Fenyok
ENL: Hirotakes
ENL: Jencyberchic
ENL: LuDGeRBriNk
ENL: Mm207a
ENL: pinesinger
ENL: Renegades
ENL: Vadarf
ENL: Webwires

RES: AKITAINU
RES: Azhreia
RES: BeetlePie
RES: chibri
RES: DIEdoll
RES: enunez
RES: foxsway
RES: Hellbl4zer
RES: MandoMerc
RES: TA1TOT
RES: VanJeffery
RES: Vorticity
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