Response from the owner - a month ago
We are extremely sorry that you lost a lucrative offer because of a delay in provision of the service.
Please accept my sincere apologies for that.
Rahul, be assured that we always strive to provide a great experience to our customers and it is never our intention to let our customers down.
I'll try my best here to resolve any issues you may have.
You are requested to kindly brief us on what exactly went wrong so that we can resolve the issue at the earliest.