Response from the owner - 2 months ago
I apologize for the confusion in regards to your initial appointment. I have reviewed our records; spoke to Ashlee, Essence and Dr. Chaney about your concerns. I show you called on February 18th requesting to reschedule your appointment to March 9th @ 5pm. As stated at the seminar, if you are unable to keep your appointment for any reason, you may not be able to reschedule due to the doctors schedule being over booked. Therefore when your call was received by Ashlee, our office receptionist, she then forwarded your request to Essence, Dr. Chaney’s receptionist. Essence was not able to reschedule your appointment without getting Dr. Chaney’s approval. As you can imagine, Dr. Chaney’s schedule fills up very quickly and unfortunately by the time she received the approval to reschedule you, the date you requested was no longer available but we were able to offer other appointment times.
Since Essence had not spoken with you before, when she called she was introducing herself and identifying the office. She wanted to make sure you knew where she was calling from and therefore she referenced the seminar. She was not asking if you wanted to attend the seminar but simply mentioning that you had attended and is very sorry that her communication was not clearer.
In speaking with Ashlee, she expressed how sorry she is that her message you made you feel that our office is unprofessional and disorganized. The thought that you would not visit our office due to a miscommunication on her part, really makes her feel bad.
I understand how frustrating this situation must have been for you and your girlfriend; coordinating schedules and changing things around. It is for that reason that at the seminar, before we schedule anyone, we ask if the appointment chosen will work for all parties involved. We even encourage attendees to call their significant others while they’re at the seminar just to make sure the date they picked will work.
I hope that you do not allow this misunderstanding, prevent you from taking advantage of the opportunity to address your concerns with Dr. Chaney. Please feel free to call Essence to schedule for one of the available dates offered to you.
Angela M-Office Manager