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Many of the big online stores today are like opulent online malls, with virtual marble floors and high arched ceilings. Using your browser, you can wander around these beautiful online malls and see everything your heart desires in exquisitely designed window displays. When you step into a store, yo
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Ecommerce trends and stats explaining who buys online, which channels most influence their purchasing decisions and why they finally convert.
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The support experience, customer service, and customer care, play an incredibly important role in a Customer's Experience of a brand. How a brand shows ...
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How One Clever Customer Care Exec Solved the Problem You’d think that with all the data currently being tracked by customer support and customer experience teams and executives, there were no new metrics to track. They have long tracked dozens and dozens of statistics, including average resolutio
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A survey of online shoppers polled by AlixPartners showed consumer expectations for faster and cheaper delivery are growing more important in the e-commerce market.
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Why Empowering Employees To Be Compassionate Is Great For Business
https://t.co/P2mZ04TemY
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Technology companies today relentlessly promote the concept of digital transformation. This buzzword is used all the time to describe the idea that techn...
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Being average means you are as close to the bottom as you are to the top. - John Wooden CEOs rank customer service as the most ...
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Digital customers are picky, wary, and promiscuous. There are huge gains for the businesses that know how to build long-term customer trust online.
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Modria helps you efficiently solve your customer problems, which improves satisfaction, trust, and loyalty.
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